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Store Policies
Our goal is to provide our customers with the highest quality merchandise at the lowest possible price. Your satisfaction is key to our success and we ensure that your experience with us will be rewarding and positive. We wholeheartedly believe that the customer is always right and will do our best to make you satisfied with your purchase.
1. Privacy Statement
Personal information collected during the purchase process is completely confidential. We will not sell or trade your personal information to third parties. We will not ever use your email address to send you SPAM email.
2. Contact Info
2.1 Contact with us is possible with the following languages: English, Romanian, and Hebrew
2.2 The best way to reach us is by email at schachar_eli@nana.co.il with any questions. Please remember to include the eBay item # and sale #. We will do our best to answer all inquiries within 2 business day or less.
2.3 You can also reach us by the following methods
Skype: schachae.eli
Office: +972.576.500.500 ext. 90622
Phone: +972.779.300.300 (17:00 - 23:00 GMT+2)
Mobile: +972.546.344.412
2.4 We do our best to answer email as quickly as possible during normal business hours. If you ever have any questions about our items please don't hesitate to contact me. We do not use an automated email system. I answer all emails personally and will do my best to answer all of your questions in a professional and timely manner.
3. Payment
     
3.1 Important Payment Information
3.2 Full payment must be received within 7 days from the end of an auction or the auction will be void.
3.3 We reserve the right to re-list the item if payment is not received within the 7 days after the auction close.
3.4 BE ADVISED: We actively participate in the eBay Non-Paying Bidder/Buyer Program.
3.5 All sales are final!! So please read all description carefully before bidding!
3.6 Winning bidder assumes all risk of liability with respect to the purchase of the product.
3.7 Payment instructions & confirmation will be emailed at the end of an auction to the highest bidder.
3.8 Many countries impose their own customs, duties, taxes, etc.. on items being shipped from a foreign country.
3.9 We are not responsible for any locally imposed duties or taxes.
3.10
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3.11 Bank Transfer - For direct bank wire transfer payment please contact us to get the bank details (IBAN & SWIFT).
This is a direct deposit from your bank account. It is our preferred method of payment.
I allow up to 25% discount using this method. Please ask for details.
3.12 Cash/Banknotes - You may pay with your country's perfect uncirculated banknotes
I allow up to 25% discount using this method. Please ask for details.
3.13 Moneybooker is a very reliable site to send and receive money to and from 135 countries. Depending on your country, you can send and receive funds via checks, bank accounts and even credit cards. suitable especially to European custumers.
3.14 PayPal - Easy payment method and very safe and secure. By using PayPal all our items are covered by the PayPal payment protection program.
3.15 Check / Money order - We accept Money order, Cashier's check or personal check just over $100.00.
You must to add $2.25 for check below that limit!
3.16 Western Union Money Transfer - We accept Money transfer but it is recommend with payment over $100.00.
3.17 Please make payable to:
Schachar Annaritta
Armonim 90
Qiryat-Yam, 29077
ISRAEL
Email: schachar_eli@nana.co.il
3.18 There are some sales that not all payment methods are acceptable.
4. Bidding Policies
4.1 Please read the following bidding policies prior to bidding. By placing a bid you agree with and are bound by all of the conditions mentioned below.
4.2 You have read the auction description fully and agree to all terms stated.
4.3 You agree to abide by our return policy stated below
4.4 You agree to provide us with an opportunity to resolve any outstanding concerns to your complete satisfaction; we will do our best to resolve ANY situation to your utmost satisfaction.
4.5 You agree to use Square Trade mediation to resolve any outstanding issues before any negative or neutral feedback is given.
4.6 Users who have no feedback or have low feedbacks will not be able to to buy high value items (above $30) when they intend to pay via paypal.
5. Non Paying Bidders
5.1 We always contact buyers who haven't paid within seven days of the auctions end to try to work out a payment arrangement. Most times there are extenuating circumstances behind the nonpayment which we completely understand and will make every effort to help you.
5.2 It is VERY important to contact us should you have trouble making payment. We report non paying bidders that do not respond to emails and as an
6. Return Policy
6.1 If you are not completely satisfied with your purchase then please return it to us for a full refund with no restocking fee.
6.2 Clearly label a non-returnable item as such in the item description will be not refunded.
6.3 We recommend choosing a shipping method with tracking to avoid problems.
6.4 Ship the item back to us in the original packaging with all of the originally sent accessories and/or documentation listed in the original auction.
6.5 Item must be returned within 14 days after the buyer receives it
6.6 Obtain a return authorization number from us within 48 hours after receiving the item.
6.7 Process refunds within 30 days of receiving an authorized return.
6.8 Refund will be given as Money Back
6.9 We do not refund Shipping. We will however refund the shipping fees on items that were shipped in error on our part.
6.10 We will accept only banknotes, in certain cases that they were sent later, but we will charge restocking fee of 20%
6.11 Other items (such as: Coins, Medals, Stamps and Books) will be not refunded
7. Shipping & Insurance
7.1 Normally, goods will be shipped within 3-4 days after payment received. Some orders ship the same day dependant on how busy we are and the time of day your payment is received. It is our firm belief that once a product is paid for, it should be shipped as soon as possible.
7.2 Some stamps orders will shipped up to 10 business days after payment!
7.3 Some coins orders will shipped up to 21 business days after payment!
7.4 Shipping is unavailable to the following territories:
West Bank (Palestinian National Authority), Iran, Algeria, Chad, Djibouti, Libya, Mali, Mauritania, Morocco, Niger, Nigeria, Somalia, Tunisia, Western Sahara, Afghanistan, Bahrain, Iraq, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, United Arab Emirates, Yemen
7.5 Registered mail (include shipping insurance)
is advised as I take no responsibility for lost items.
7.6 I require all packages that valued more than $30 to be insured.
7.7 Insurance is require to the following: Africa, Asia, South America & East Europe
7.8 The Israeli postal service gives insurance of 403.00 ILS (=115$) without any other fee for REGISTERED airmail service (paragraph 11.2).
7.9 We will update our customers with the tracking number upon demand !
7.10 We will return Insurance payment after official postal inquiry (about 6 month!)
7.11 We obligate to update our customers on all the inquiry stages.
7.12 We offer shipping discounts on multiple item purchases.
7.13 Buyers can send one combined payment for all items purchased from us within 7 days.
Shipping and handling Charge for the highest shipping cost and add an amount of $0.10 for each additional store inventory item or $0.99 for each additional online auction item
7.14 You can qualify for FREE SHIPPING ! if you buy 2 items or more over US$100. (Items that usually cost more are excluded from the free shipping policy.
8. Feedback
8.1 Every eBay user has a Feedback profile made up of comments from other eBay users. we do our best to achieve positive feedbacks, and 5 star DSR (Detailed Seller Rating )
8.2  We always leave positive feedback in response to positive feedback left for us.
8.3  we ask the buyer to contact us directly to try to work things out before leaving negative or neutral Feedback.
8.4  we no longer can leave negative or neutral feedbacks for the buyers, no matter how unreasonable, unfair or crooked their behavior or dealings were. so we created a black list! this list was created to make EBay community aware of buyers, sellers, countries and post offices that had caused me problems in various dealings.
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