Appliance Care Store

Returns: PLEASE READ THIS SECTION COMPLETELY. In order to keep our prices the lowest on the internet, we are very strict about returns. Before you purchase a part, be sure you are technically capable of diagnosing a faulty part (especially if it's an electrical part) or have someone qualified diagnose it for you - this is a strict qualification you'll need should you want to return a defective part. We are very fair, and if we make a mistake (For example: we send you the wrong part or give you the wrong part number for the model you provided us) we will go 100% out of our way to fix it and make it right. We will send you the correct part and we will pay for return shipping on the incorrect part both ways. If, however, you order the wrong electrical part and/or you install that part and it does not solve your problem, we will not take it back unless you can show the part is defective. If you refuse delivery of a part or a part is sent back to us marked as "refused" delivery, we will treat it as an unauthorized return and credit may not be issued. If credit is issued, delivery charges and 20% re-stocking charges will be deducted from the credit amount. If you feel that the part you purchased is "defective" our technicians will ask for proof of failure, since that is what the manufacturer requires for a warranty replacement. A simple "it does not work", will not suffice, we need to know exactly what component or part of the component failed. We may ask that you send us some documentation of the failure, and then we will send you a new part free of charge. You will not need to return the failed part. But if you cannot provide this evidence, we will not do a warranty exchange or refund for you. You must email us using the eBay messaging system (we do not get any other emails!) if you want to apply for a return. We will give you instructions on where to send the particular item - DO NOT return it to the address it came from! Please be sure and get a Return Authorization code from our representative. This code is valid for 14 days from the date of issue. We will not process your return without this code!

Feedback: Due to the volume of our business, our system is set up to leave feedback automatically; personal feedback requests cannot be honored. We understand that feedback is completely voluntary, we appreciate any good comments. We believe the transaction is complete when you have received your purchase and are satisfied. If for any reason our service or product does not meet or exceed your expectations, please allow us the opportunity to make it right and ALWAYS earn your positive feedback.

REDUCE, REUSE, RECYCLE: Appliance Care Store is committed to keeping our environment clean and reducing our carbon footprint. Whenever possible, we will use recyclable and recycled materials in our packaging and products. We have also partnered with local recycling centers to reuse any recyclable product so it does not go to waste. We encourage our customers and trade partners to help us in our conservation efforts by implementing a simple recycling policy and practices - together we can make a difference!

To summarize:  We will be competitive on price but our strategy is to provide a good product at a fair price, and deliver it to the end consumer quickly. We feel that if you purchase an item you should have it within 5 business days.. For any questions, please use the "contact seller" link on our listings. We usually answer all emails within 24 hours, except on weekends and holidays. Thank you for the opportunity to earn your business!

Visit us on the web at Appliancecarestore.com for great deals by clicking here!