We do accept items back for exchange. The shoes must be unworn/100% new, wrapped in their original packing material and box. The box must be wrapped in brown shipping paper or put into a larger shipping box. The shoes must be received back within 14 days of your original receipt. The buyer is responsible for all shipping costs associated with the exchange. For returns, the same rules apply as above. But returns are subject to a 15% restocking fee that will be subtracted from the refund.