Frequently Asked Questions
Q: What is your shipping policy?
A: If the post office is open, then so are we. All of our packages are shipped through USPS First Class or Priority Mail depending on weight. Even on weekends and holidays, we offer same day handling on most orders.
Q: Do you offer International Shipping?
A: Yes! We are part of the ebay Global Shipping program, shipping to over 40 countries.
Q: What forms of payment do you accept?
A: We gladly accept Paypal, Visa, Mastercard, Discover, & American Express.
Sorry, we don't accept checks or money orders.
Q: What is your return policy?
A: We offer a 14 day hassle free money back guarantee. Return the item to us, and we will give you a refund. Your satisfaction is guaranteed!
Q: My package tracking information says delivered, but I didn't receive the item. What do I do?
A: Please contact your local post office and let them know what has happened. They are able to contact the delivery driver for specifics. It's possible that your item was delivered to an apartment manager, or accidentally dropped off at a neighbors house. USPS can help you with any delivery issues once your delivery has been confirmed. To find your local post office, call 1-800-275-8777 or visit www.usps.com
Q: My item was received, but damaged. What do I do?
A: Please send a photo of the package and item to us. We will deal with the post office, and either ship out a replacement item, or give you a full refund.
Q: I don't like the scent that I purchased. Can I return it?
A: Yes! We want you to be happy with your purchase. Ship the item back to us, and we will give you a refund. Your satisfaction is guaranteed!
Q: Why do some incense have inconsistent thicknesses?
A: Many incense are handmade in small villages and towns by the towns people. The bottom may be slightly thicker than the top, or even have a slight dip in the middle. You may have to light it twice, but for me, there's nothing compared to a hand-rolled stick.
Q: You don't carry my favorite scent. Will you stock it for me?
A: Yes! If we can find it, we will stock it. Once it has arrived we will send the item link to you.
Q: How do I light an incense stick?
A: I like to light my incense sticks by turning the stick upside down with the bamboo facing up. I then light the incense while the tip is facing down. Once it's lit, I wait 5 seconds, then turn it back upright with the bamboo end facing down and lightly blow out the fire. Once the fire is out, slowly and lightly blow on the ember to make sure that you have a strong start to your burn.
WARNING: Place the incense stick into an incense stick holder. Keep the burning incense away from small children, or in places where it can be knocked over by a pet or just from walking by. Incense are flammable, HOT, and dangerous. Use them with caution!
Q: What do you do with my information?
A: Your privacy is very important to us. We only use secure lines for payment information, and never keep any credit card information on file. We will NEVER sell any of your information to anyone under any circumstances.
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