|  | | | Art of Adornment | | | Maintained by: | | Professionally handmade Victorian Gothic jewelry & costume accessories. Satin, velvet, lace chokers. Cameo brooch pins, rhinestone pendants, antique silver filigree necklaces. Swarovski crystal earrings, vintage cufflinks, pocket watch chains, bookmarks. Thigh highs, tights, evening gloves, fans. | |
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*** HOLIDAY SEASON SHIPPING ***
Need your order in time for the holidays? Check our Holiday Shipping Guide for recommended "order-before" dates to ensure timely delivery! | | |
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Art of Adornment Ebay Store: Victorian Gothic Jewelry & Accessories
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| FREQUENTLY
ASKED QUESTIONS - "FAQ" |
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You
may have some questions about our products or terms of sale,
and chances are someone has already asked them! The most common
questions are answered here to save you time.
Got a question about how to wear and care for your jewelry? Read our
Costume Jewelry Care page for tips on cleaning and storage, or our
eBay Guide for info on how to select and wear fabric chokers!
Click
to jump to:
General
Questions
Ordering/Payment
Shipping/Pick-Up
Refunds/Policies/Feedback
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| GENERAL
QUESTIONS |
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Where
Do You Get Your Choker Parts and Other Components?
Sorry, a good chef never reveals their secret ingredients!
Do
You Have A Website Or Other Online Store?
Yes!
See our "ABOUT
ME" page.
What
Kind of Quality Can I Expect?
Better than you probably think. Our prices are rather low for artisan designer accessories, but this does not imply poor workmanship. We simply do not believe that designers should inflate their prices just to be pretentious. How do we keep prices low? Products are sold direct from our private studio, so there are no middlemen, no storefront to maintain, and no expensive overhead costs. We do all our own web/graphic design, packaging, shipping, website hosting, and marketing. We buy components wholesale, so the savings are passed on to you. We are also extremely selective and check each piece carefully for flaws - we would not sell anything we would not be proud to wear ourselves!
What's
the Difference Between "Silver" and "Antiqued
Oxidized Silver"?
Differences between metal finishes and more information about
our costume jewelry is given here.
Am
I Going To Have An Allergic Reaction To Your Jewelry?
Nickel allergies are common, although
many can wear it for a few hours without problems. Any items
which contain nickel have been noted in the item description.
More information about the metal components we use (as well
as alternatives) is given here.
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| ORDERING/PAYMENT |
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Do
You Have An (Item) Which Goes With This (Item)?
The quickest way to find out is to use the Colour
Collections page and click a colour group. Otherwise please visit our "ABOUT
ME" page, since we have far more items listed in our
online store than here on Ebay.
Do
You Have A Higher Quantity Available?
We might, or may be able to make more for you. Please ask!
Do
You Sell Wholesale Or Offer Bulk Discounts?
We
can only offer special discounts through the online store, not through
the eBay store (see our "ABOUT
ME" page for details).
Do You Take Requests/Custom Orders?
Sorry,
not at this time. We can change minor details though (bead
colour, size/length, etc.), please ask for a quote.
Do
I Have To Register With PayPal In Order To Buy Your Items?
No. Our store is set up so that you can use a credit card or eCheck (bank transfer) via PayPal without having to register with them. PayPal simply acts as the checkout system. However we recommend that you consider registering with them at some point since PayPal offers excellent security encryption and buyer protection programs for purchases both on and off Ebay.
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| SHIPPING/PICK-UP |
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My
Item Hasn't Arrived Yet. How Long Will It Take?
Allow at least 12 business days (weekdays) worldwide from
date of cleared payment. We are located in Canada, and sometimes Customs will hold items
for inspection which may delay shipment by several more days.
Because of this, we should not assume shipments are "lost"
until at least 30 days have passed (after 40 days we can file
a missing shipment claim with Canada Post). If you haven't
received your parcel yet, contact your post office - it may
be waiting there for pick-up (this DOES happen!).
Will
You Ship My Item As A Gift?
Yes - more about shipping to gift recipients and alternate
addresses here.
My
Item Got Damaged During Shipping. Help!
We can
give you a refund or repair/replace it. More about refunds and returns here.
Can
I Pick Up My Order?
If you live in the Vancouver BC area, yes. However we do not have a storefront - our home studio is not
open to the public so we must meet elsewhere.
We are located in Downtown Vancouver and will only arrange
picks-ups to take place in the downtown core.
Why
Is Shipping Within Canada So Expensive?
Unfortunately
Canada Post makes it that way. We ship based on their exact
rates via the Ebay shipping calculator system, plus about $.60 to cover the cost of packaging materials. We do not make
a profit on shipping.
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| REFUNDS/POLICY/FEEDBACK |
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My
Item Got Damaged During Shipping. Help!
We can
give you a refund or repair/replace it. More about refunds and returns here.
Why
Do You Only Give Refunds Through PayPal?
Because all
other payment methods charge fees on top of the actual amount for sending money, PayPal does not.
We cannot issue more money than you originally paid us in order to give you a refund.
Feedback:
Before You Leave Negative/Neutral Feedback, or a Positive
"Complaint"...
If you are dissatisfied enough to consider leaving a less-than-happy
remark, you should be dissatisfied enough to contact us for
a resolution. We believe in top-notch customer service, are
always polite and professional, and will always do what we
can to work with you to ensure your full satisfaction. However
we cannot help you if you do not let us know!
Got
a question that isn't answered here or on the Store
Policies page? Please contact
us.
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