We want you to be completely satisfied with your purchase and our customer service. Please remember to give us a perfect 5 stars in your evaluation of us. If you think we deserve less than 5 stars, please contact us to let us know what we can do to make sure you are completely satisfied with your buying experience.
Please Note: Our digital images are as accurate as possible. However, different monitors may cause colors to vary slightly. Some of our items are handcrafted and/or hand finished. Color can vary and slight imperfections are normal for metal as the hand finishing process adds character and authenticity to those items.
Most item(s) will be shipped out the same day if payment is in our PayPal account before noon, EST, or next business day after the payment is cleared unless otherwise specified.
Buyers are responsible for keeping their shipping address current on their PayPal and eBay accounts. We are not responsible for any problem caused by wrong or undeliverable addresses. Buyers pay the extra shipping costs due to wrong or undeliverable addresses including the carrier's charge for return and our cost to reship the order.
About combined shipping discounts: Since our products are prepackaged prior to shipping and are in most cases limited to the USPS First Class Mail weight and size limits, we CANNOT offer a combined shipping discount for multiple different auctions. We primarily use USPS First Class Mail and UPS or FEDEX for larger items to save the customer shipping fees and to decrease delivery times. Some of our auctions that allow for more than one quantity of a particular product, selectable within its auction page, will have a combined shipping discount automatically applied to the invoice at the point at which you pay via PayPal. These particular circumstances sometimes do require that the product(s) be shipped by USPS Parcel Post or USPS Priority mail at our discretion. Thanks for your understanding of these packaging and shipping limitations. :)
There is an extra charge for APO, FPO, Alaska, Hawaii and Puerto Rico addresses. Please contact us for shipping cost before purchase. Please note: We only ship to the specified countries checked on our listing or on the eBay list. Sorry, we cannot ship fountains, statues or freight items to AK, HI, PR, APO or PO Boxes or to any addresses outside the lower 48 states.
Customer must inspect all merchandise upon receipt and notify us within 24 hours if anything is missing or damaged. UPS, USPS and FEDEX must also be notified within 24 hrs of any shipping damage or no recovery can be made. Returns accepted within 30 days for most items unless otherwise specified, ONLY if all original packaging is saved and used for re-packing the product including all accessories and documentation that shipped with the product. Some items must be returned within 14 days (see listing). Returns must be packaged appropriately to avoid damage during transit including all accessories and documentation that shipped with the product and returned to the address shown on packing slip unless otherwise specified. Buyer is responsible for original & return shipping and associated costs unless item is damaged or different than what was oesered. All Item(s) must be returned unused and in its original condition. Credit for a return can only take place after a product has arrived in our facility. Upon receipt, a 25% restocking fee will apply to all returned items that were not damaged, or not sent in error. We decline any responsibility for any damage or loss that may occur during the return, so please be sure to insure the items. If product arrives to you with a defect or damage, we will replace the item or refund your entire payment less the original shipping and handling fee listed or the shipping fee we paid for an item offered with free shipping. “As is” and made to order merchandise is not returnable. Please contact us for a Return Material Authorization (RMA) number prior to any return. Returns will not be accepted without prior authorization.