We offer a 100% customer satisfaction guarantee so you are not totally
happy with your purchase; you may return your product to us within 5
business days. Below is our company return policy:
Shipping and Handling are Non-refundable.
All returns require a Return Merchandise Authorizations (RMA) number*.
Exchange cannot be processed without one.
If the item has a manufacturer’s defect or shipping damage, we must be
notified within 3 business days from the Received Date (RD). Thereafter,
all sales are final.
You may return any unopened item in its original packing, including all
accessories, and in “as-new” condition within 5 business days.
In the case of shipping damage, customers must be willing to aid us in
filling a damage report to UPS or whatever shipping company was used.
Exchanges for any reason other than manufacturer’s defect are subject
to a 25% restocking fee. However, if the shipper caused the damage it
would have to be the shipper responsibility to reimburse the
merchandise. Shipping and handling fees are
We will not be responsible for any shipping cost you incurred due to
mishandling of goods, and in shipping company will be responsible for
any damage incurred.
provide the following information in order for us to process your
return. If the information is not included with your return, it will not
Return Merchandise Authorization (RMA#), please include this along with
the return merchandise.
Name, address and day time contact number.
Valid Email address.
Your reason for returning the merchandise.
Please only use carrier service with a tracking number. UPS, DHL,
FedEx, and USPS with delivery confirmation, etc. We will not be
responsible for any returns not received and failure to provide us with
a valid tracking number.
** Any return item without proper authorization
number will be reject and return to sender. Please e-mail us
at firstname.lastname@example.org with
(eBay Item# - Request RMA#) in the subject to obtain yours
before sending it back.
We appreciated your bussiness with AKNetwork!