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Hello, and thank you for your email.
I am currently out of the office with limited email access.
I will respond to all emails; exchange and refunds on
my return from Tuesday 30th December 2014.
For any refunds or exchange we will extend this period by an extra
6 days above the standard 21 days return policy.
Once again my sincere apologies for any inconvenience caused.
I offer 100% Satisfaction Guarantee on all Ready To Wear (RTW) shoes. If you are not happy with size or fitting you are entitled to return the items for a store credit note; exchange or full refund - On condition the shoes have not been worn and came back in original packaging with any complimentary gifts. Please email: Sammy at: email@example.com - within 21 days of receipt to request a returns form.
For any refunds there will be a £7.95 administration fee applied to each returned item. Custom Duty; Shipping & Packaging cost will not be refunded. Admin & Shipping cost will be waived if we have mis-described or the items are faulty.