Return Policy
Happy Holidays!
We always want you to be 100% satisfied with your purchase and overall experience when shopping at Ashford.com. During the holiday season is no exception!
To join you in the holiday spirit, we would like to offer you the gift of time...
Effective Thanksgiving Day, Nov. 24th, 2011 - From the day you receive your order, you will have 30 days to decide if you would like to return for refund or exchange this item. However; during the holiday season, once your 30-day timeframe has expired...we will offer the additional option of EXCHANGE and/or STORE CREDIT until January 15, 2012!
We truly wish for you to fall in love with your gift this season! By offering you this extended exchange policy, we trust you will receive the perfect item!
Two Simple Steps
STEP 1 Request your Return Authorization Number (RA#) by contacting us at 1-866-ASHFORD (1-866-274-3673).
STEP 2 Return your unused item, including all materials such as original paperwork and free gifts, via insured, traceable delivery within 30 days of the date it was delivered. The insurance amount must be equal to the price paid for the item.
Please note: Your item must be returned to Ashford within 10 days of the date that your RA# is assigned.
SHIPPING ADDRESS:
Ashford
Returns Department
545 Broadway
Brooklyn, NY 11206
Important Tips
To ensure a smooth return process, please inspect your watch or jewelry item as soon as it arrives. Before removing any tags/factory tape and before wearing it, ask yourself the following questions:
- Is the item working perfectly?
- Is it in good condition?
If your answer to either question is "no" then the watch or jewelry item must be repackaged immediately in order to be eligible for a return. Once it is worn or sized or the tags/factory tape has been removed, Ashford will not accept the returned item.
What if you notice a mechanical problem after the watch or jewelry item has been sized and/or worn?
In such cases, Ashford will do its best to repair it under its extensive 2-year Ashford Warranty (for details, click here).
In short, Ashford cannot replace or refund a watch or jewelry item when:
- The watch or jewelry item has been worn
- The tags/factory tape has been removed
- The product has been sized
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