Thank you for your interest in one of our freight items. This guide is designed to help answer some of the common questions regarding the special considerations for large freight shipments.
When your freight item ships, an e-mail will be sent to your provided address that contains the following:
"Shipping Company: (ShippingCo)
Tracking ID: (TrackingNum)
Please note: Inspect cargo carefully before signing to receive the order. Make sure the pallet isn't damaged, the stretch wrap hasn't been torn and there's no obvious signs of mishandling. Note all damage on the BOL before signing or refuse the shipment and do not sign at all.
Shipments can be tracked at YRC.com, Saia.com, rlcarriers.com, or FedEx.com. Please contact us for help in tracking shipments from other companies.
You can reach us at 208-286-1775 or by e-mail at firstname.lastname@example.org
We love hearing feedback from our customers so feel free to let us know when the item arrives and if you have any questions.
We have just shipped the following items to you:
Item Title: Title
Item Number: eBayItem
Winning Bid: SalePrice
You have provided the following shipping address to us:
123 Fake Street
Shiptown, XX 12345
IMPORTANT! - We carefully package all of our shipments to the specifications required for this type of equipment. We use poly-banding to secure heavy items and we wrap everything in black plastic to prevent scuffs and abraisions. If you receive the shipment and it does not include black plastic wrap please inspect for damage that may have occured in transit. If the item is damaged please mark this on the delivery reciept and do not accept the shipment.
Once your item arrives in good condition, please leave feedback for me. If you have any concerns with your shipment, please call us and we will resolve the issue quickly. Our direct customer service number is 1.208.286.1775.
Want to sell your equipment? Find out how we can do just that in this short video.
!!5 STAR FEEDBACK!!
I have posted positive feedback for you; I hope you will do the same for us. In addition to positive feedback, we hope you will give us FIVE STARS on all of the Detailed Seller Ratings. If you feel like we fell short of FIVE STARS, please email me at email@example.com and I am sure we will make you happy.
Thank you very much for your purchase. Please make sure to check out our website at www.atlasfrontiers.com. New equipment added every week.
A note about Freight Damage Claims:
:: If the bill of lading has been signed for with no notation of damage or missing components, a claim cannot be submitted and the item is yours.
:: It is advisable that you print off the e-mail with the freight photo and make sure everyone on your staff is made aware of the consequences for signing a BOL.
:: If the item is being shipped to a separate location (storage facility, satellite office, etc..) please make sure they have a copy of the e-mail & photo as well