Yes. If you provide your email address when placing an order, you should receive your confirmation message within a few hours and definitely within 24 hours. If you have not received a confirmation of your purchase and acknowledgement when you have paid, please check your e-mail Junk or Spam folder. Messages can get stuck there at times.

We prefer that you use PayPal because it offers you the most secure payment methods available and is the quickest way to get your items. PayPal also offers you the option to use your credit cards or your checking account to make your payment. It's owned by eBay, and there are millions of users who trust PayPal, so we have put our confidence in it as well. If you don't already have an account with PayPal, setting one up isn’t difficult at all.

If you need to change an order, please contact us by phone, at 1-877-692-3376 as soon as possible. Orders are processed quickly and often ship out within 24 hours during the business week. We need to catch your order before it leaves here to be able to change it.

Yes, ATopTheTable has the one size fits all Gift Certificate. It’s a great option for the choosy gift recipient, and they’re redeemable on our site 24 hours a day, seven days a week.

Orders can be tracked through our “Order Status” link, 24 hours after they are placed. Or, you may e-mail us with your request and we’ll be glad to check for you.

Our family has been running retail businesses since 1994. We had established retail businesses within 8 different stores on the East Coast and in 2002, we entered the online world. We thought it was about time to take our attitude for superior customer service to a broader audience.

Ray is out looking for new items for the site right now - unless of course it's 2 a.m. - then he's probably sleeping. He tries to add items regularly, rotating items through online auction sites.

We tried to determine that a few years ago, but couldn't figure it out. We've gotten to within about 7 years, and we think she's in her 70s. But she keeps telling us that we should mind our own business. She's older than 21, she tells us. That's a good thing, because she keeps a flask of something in her desk drawer that she sneaks at the end of the day when she thinks no one is looking. If you get any ideas on how to find out her age, please let us know.

The best way to reach any of us here is by e-mail. We're a pretty wired bunch - even Debbie is learning how to reply to e-mail now.

That will depend on who has e-mail duty the day you send it. Bill and Fred are pretty quick to respond and Debbie is still learning her way around our computer system. In any case, we try not to leave at night before all of the incoming messages are answered. You’ll probably hear from Gladys before anyone else gets to the mail, though.

Team Shipping - a.k.a. Bill and Fred - are the first to make sure you get your items as soon as possible. They use several carriers, including the US Postal Service (USPS) and Federal Express (FedEx). Your Zip Code will help determine how long it will take to receive your items. If you need your purchase delivered "lickity split," please e-mail Fred with an "Express Shipment Request" to see if overnight shipping is available. He'll also tell you the cost involved as well.

Please e-mail us for the fastest response. Indicate the item number and name in your e-mail - and of course, your questions. Please use the eBay messaging system for the fastest, safest way to make your inquiry

Debbie asked the same thing when she saw the listings on the site. Well, there are really only two that we use regularly and they include:

• NWT - No it's not "Not With Toast." It's a way to tell you that the item is "New, With Tags" indicating that the item is brand new and has the retail and/or manufacturer's tags still attached.
• MIB - The first thing Debbie said she thought of was "Men In Black." I think Debbie watches too many movies. It actually means "Mint In Box." That's our way of telling you that the item is unused, has no defects, and is in its original box.
• NR - The movie industry says it’s “Not Rated,” but we use this to let you know that an auction has “No Reserve” and will sell to the highest bidder.
• OOP - If you add an “s” at the end, then it means we made a mistake, but if we use it in a listing title, then it means “Out Of Production” or “Out Of Print” - meaning that the manufacturer or publisher is not producing this item any more.

We can insure your shipments for your protection and trust Bill and Fred to package items for their safe arrival at your doorstep. Thousands of items have arrived without damage so far! On the rare occasion that you receive a damaged item, please immediately notify Gladys by e-mail through the eBay messaging system and provide as much detail as possible.

You may be asked to send her a digital photo of the package for our records as well. We'll take the lead on filing a claim with the carrier and making sure you're satisfied. If the damaged item is "one of a kind" or we have no more in stock, we'll make sure Gladys issues you a refund or credit - depending on your preference. Either way, please be sure we'll protect your interests - even if we have to send Bill down to the Post Office or wrestle the FedEx guy to the ground to make sure you're happy.

Some items Ray discovers on his journeys have manufacturer's warranties still attached. We'll indicate that in the item descriptions when available

As you know, Bill still lives with his mom. After a messy divorce, he returned to the nest about 7 years ago now (wow!). For Bill's Mom (he never mentions her name), it was like having Bill back when he was in high school. Back then, he always ate a bologna or peanut butter and jelly sandwich. I think that's probably what's in his lunch pail today, too.

The easiest way is to e-mail them a link: www.ATopTheTable.com. You could also call them on the telephone - go ahead, do that now. They haven't heard from you in a long time anyway, right? Tell them what you've seen and ask them to visit, too. We’d really appreciate the introduction!

Certainly. Please do. Ray and Peg are always on the look out for items for friends and family. If we locate something, we'll let you know and tell you the price we can offer it to you for. If you're interested, we'll send you photos and place it on the auction site for your purchase. One of the best ways to be sure not to miss out on new finds is to make AtopTheTable one of your Favorite Stores and subscribe to the newsletter so that you hear about the new items early.

Our standard shipping vendors include the US Postal Service and FedEx Ground, which typically delivers most orders within five business days within the United States. Our standard service, however, does not carry any guarantee of delivery within a certain time frame. Rush delivery is available upon request, for an additional fee – determined by the size and weight of your order. Please check availability and cost before placing your order.

Most items are in stock and will be shipped within 36 hours. Some items are shipped directly from the manufacturers using their own shipping methods, which may be different from ours. We will keep you informed at each step of the process and let you know when your order can be expected to arrive. In most cases, we will provide a shipping tracking number or delivery confirmation information.

Yes, we can accept orders that ship to different addresses. Please let us know during checkout, and expect to be contacted to confirm any special requests. Additional costs will apply for multiple shipping locations.

We are required by law to collect sales tax for deliveries to addresses in Pennsylvania. If we are shipping to you in another state or another country, you shop with us tax-free. If we are shipping to you outside of the United States, you are responsible for Customs Duties and Brokerage fees that are assessed to you locally. We do not collect them up front, so you should be aware that it is your responsibility locally.

For most items, shipping to a P.O. box is possible – obviously through the U.S. Postal Service. Shipping to a P.O. box is not possible, however, for items shipped directly from our vendors. In those cases, we will alert you and ask for a street address for delivery.

We ship our items with the utmost care, but on the rare occasion that something is broken upon arrival, please contact us within 72 hours. The shipping carrier may request you keep the item and the packaging in which it arrived for a few days to allow them to send someone for an inspection. We will provide you with a refund of the purchase price once the carrier has completed their inspection.

We can accept returns as long as the item is in good, resalable condition and unused. Please notify us within 72 hours of receipt and we will provide you with additional instructions to make your return as easy as possible for you. For unique items, we may mark the item with a security device that must be intact when returned to qualify for the refund.

For items that are not damaged in shipping, we do charge a 15% Restocking Fee for the convenience of returning something you decide not to keep. We are happy to accept returns, so please don't hesitate to contact us about your circumstances.

Gift wrapping is available for most items at No Additional Charge. Just let us know during checkout what the occasion is and we'll select an appropriate paper.

We’ll also include, at no extra charge, an appropriate gift card with your personal message. We'll do our best to make each gift an impressive one for you. All gifts are sent with a packing slip, but no prices are displayed. You should also consider our perfectly-sized Gift Certificates for someone if you're just not sure what to get them.

ATopTheTable.com keeps all mailing lists and customer information in confidence. We may, on occasion, use your personal information to notify you of our latest product additions and/or special offers, but we will not sell or rent our lists to anyone else.

The PayPal Web site uses secured socket layer encryption, the strongest online security technology available today. It is estimated by RSA Labs that it would take one trillion years to crack this encryption algorithm. Rest assured that using your credit card online is as safe, or safer, than using it at your favorite restaurant or over the telephone. We also don’t share your information with anyone.