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 Audio Computer Gear

Audio Computer Gear

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 The best pro Audio Computer Gear at the lowest price.

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Customer Service | About Us | Payment Methods | Shipping & Handling | Refunds & Replacements
Contact Us: Back to Top ^

Questions? Please allow us to help you.

  • Contact us via Email: info@audiocomputergear.com
    (During business hours we try to respond within 30 minutes)
  • Call our Customer Support line: 414-431-8546

Store Address:

  • AudioComputerGear
    1954 S 21ST ST
    Milwaukee, WI 53204
Store Hours: Back to Top ^
We are open from 9AM to 6PM Central Time everyday except Sunday
(Of course, you can place an order anytime you'd like online 24 hours a day, 7 days a week..)
About Us: Back to Top ^
From software instruments to audio interfaces and everything in between, at AudioComputerGear.com we offer the top lines for bottom line prices combined with the best, most efficient customer service you will find anywhere on the Internet. Our goal is simple: we want to be your number one, most trusted source for music software and hardware online.
Why Buy From Us: Back to Top ^
  • Total customer satisfaction.
  • Knowledgeable sales staff.
  • Great customer support - we are dedicated to helping you choose the right gear.
  • 30-Day 100% Money Back Guarantee on everything we sell!
  • Free shipping to the contiguous 48 US States! *details
  • Fast, SAME-DAY Shipping on most orders! **details
  • Best prices- we simply won't be beat!
  • We value our eBay reputation!
  • Trust x 3: We are ID Verified, Verified by Paypal, and a SquareTrade Member!
  • We are an Authorized Dealer for everything that we sell.
  • Buy with confidence & receive the full manufacturer's warranty!
  • To learn more please feel free to contact us with any questions.
Lowest Price Guarantee: Back to Top ^
  • FIND IT FOR LESS AND WE'LL BEAT IT!!!
    We'll beat any authorized dealer advertising a lower price. Contact us last for the best possible pricing.
    **Our lowest price policy does not apply to blow-outs, b-stock, or close-out sales.
     
  • "Submit Best Offer" Option available for most items we sell!
    As an Authorized Dealer we adhere to MAP ("Minimum Advertised Price") when listing products.
    MAP restricts our advertised price but does not dictate our final selling price, so use the "Best Offer" feature where available.
    Make a reasonable offer, and get the discount price.. Good Luck!
Payment Methods: Back to Top ^
  • WE ACCEPT ALL MAJOR CREDIT CARDS AND PAYPAL!
    (Visa/Master Card, American Express, Discover)
  • PAYPAL:
    (Please send all PayPal payments to sales@audiocomputergear.com)
  • We also accept: Bank Wire Transfers
  • Cashier's Checks / Money Orders (please allow 5 business days to clear)
  • Company Checks (please allow 10 days to clear before order ships)
  • USA Credit Card Orders: If using a shipping address different from billing, it must be on file with your credit card company, or your order will be delayed. You can avoid a delay by calling your credit card company, and having them add the desired alternate shipping address to your account.
  • International Credit Card Orders: Shipping address must match billing address of credit card. Overseas orders will not be shipped to an address other than the billing address. Please allow an extra 1-2 days for verification purposes prior to shipping.
     
  • Sorry, no personal checks, or COD's.
Shipping & Handling: Back to Top ^
FREE SHIPPING!
  • FREE UPS Ground Shipping to the lower 48 US States! *
  • Immediate SAME-DAY Shipping on most orders! **
    WHY WAIT FOR SLOWER SERVICE.
  • NO SALES TAX - We do not charge any tax on items shipped outside of Wisconsin
    (WI residents add 5.6% sales tax)
  • We use UPS or USPS and ship your order out to you quickly and safely- Insurance is included FREE OF CHARGE.
  • All of our items are shipped AT LEAST double boxed.
  • A tracking number is emailed within 24 business hours of an order being shipped.

    International Shipping:
     
    We welcome International Buyers and enjoy doing business with you! If you are a customer from overseas/ across the border here are a few things to note:
     
  • We offer Super Low International Rates! A Rates Table with prices can be found for each Item Listing.
  • International orders ship via United States Postal Service (USPS) Global Express Mail - all packages are insured and trackable! (Insurance is included FREE OF CHARGE)
  • The USPS website lists Global Express Mail as a 3-5 day service, but delays do happen occasionally. We are not responsible for USPS or border/customs delays.
  • We do not charge any tax on items shipped outside of Wisconsin - our price is for the item and the shipping ONLY (no taxes or other fees are included in our quoted price and we do not collect taxes for other countries).
  • You are responsible for all import duties & taxes and any brokerage fees according to the local laws and regulations of your country. We have no control over these charges and we cannot calculate taxes for other countries, so please check with your local customs office BEFORE you buy the item.
  • We do not ship to Indonesia or Singapore

    * Free UPS Ground Shipping promotion is included with "Buy It Now" prices ONLY and does not apply to "Best Offer" option.
    ** We ship out your order the same business day if your payment is received by 4PM CST. Orders received after 4PM CST will ship the next business day. This also means that orders placed on Saturday and Sunday will ship out on Monday.

Availability: Back to Top ^
All Sales are Subject to Stock on Hand - We try to keep all of the products we sell in-stock but occasionally there are supply-chain delays that create backorders. If an item is not in stock when you purchase it, we will let you know immediately and provide an estimation of how long the backorder may be. You will then have the option to keep the order and wait for it to come in, or cancel your order and be refunded immediately free of any cancel order fees.
 
Orders will ship within approximately 24 hours, upon credit card approval, for in-stock items. Your credit card will not be charged for a backordered item until the product has been shipped to you.
 
If your order contains both in-stock and out-of-stock items, in-stock items will ship immediately while backordered items will remain on-order and ship once received into stock. If we are unable to fulfill your backorder in a timely fashion, we will cancel the order and notify you accordingly. You may also cancel your backorder at any time.
Refunds & Replacements: Back to Top ^
  • Warranty & Replacements
     
    If the item is defective or damaged in shipping, we will replace it within 30 days. Please email for an RMA#. Products cannot be returned without authorization. Please write your RMA# clearly on the outer shipping box (not the product box!).
     
    After 30 days of the purchase date, all items that need to be returned for repair will have to be sent directly to the manufacturer or warranty provider.
     
  • Refunds & Returns
     
    We offer a 30-Day 100% Money Back Guarantee on everything we sell!
     
    If you decide to return a product within the 30 day return period for a refund please email or call for a return authorization number (RMA#). Products cannot be returned without authorization. Please write your RMA# clearly on the outer shipping box (not the product box!).
     
    You must pay all return shipping costs, including insurance. (We strongly recommend insuring the item!)
     
    If the original shipping for your order was free the refund will be made less our actual shipping charge.
     
    All items must be returned in "as-new" condition in the original packaging along with all accessories, owner’s manuals and documentation. If a product is returned physically damaged/misused or missing accessories, a restocking fee may apply.
     
    Once the product arrives back to us the refund will post within 1-2 business days.
     
    Software Items: Due to Copyright Laws, we cannot accept any opened software for return, refund, or exchange, or hardware that is bundled with registerable software.
Demo / Reboxed: Back to Top ^
Also known as "B-Stock", these refer to items that have been unpacked for use as demo units in our store and then reboxed. They have been fully tested and carry a full warranty.
 
Items sold as "Demo / Reboxed" are clearly marked as such. Otherwise, all of the products that we sell are new-in-box, factory sealed.
Academic Software: Back to Top ^
Academic versions of software are made available by many manufacturers to students and teachers at reduced prices. They are exactly the same, in every way, as the regular versions except for the discount pricing. In order to qualify you must provide proof of academic status. Usually, this simply means filling out a small form and sending along a photocopy of your student or teacher ID either by email or fax (additional requirements may vary depending on the manufacturer, so please refer to the specific product for details).
Product Specifications: Back to Top ^
All product specifications and requirements are subject to change without prior notice. We are not responsible for any discrepancies, typographical errors, or changes by the manufacturer.
Terms of Item Listing: Back to Top ^
  • Once you purchase an item by using "Buy It Now" or "Best Offer" you are expected to follow through and complete the sale. Failure to complete a transaction will result in negative feedback and eBay "Non-Paying Bidder" notification.
  • If you are unhappy with any aspect of a sale, please email us before leaving feedback. We are certain that anything can be worked out to your satisfaction.
  • Feedback: We will be happy to leave feedback after the sale is complete, you have paid, recieved the product that you have ordered and have left feedback for us.
Your Privacy: Back to Top ^
We will never give out your personal information (such as your email address), to other companies for any reason, except where required by law.
 
When you submit sensitive information to us we will take all appropriate steps to keep that information confidential both online (secure online ordering through 128-bit SSL encryption), as well as offline.
Building Trust in Transactions (tm)
Building Trust in Transactions (tm)
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