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| Q:I forgot my PayPal password so how can I pay you? |
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| A:A: When you proceed through eBay checkout, you'll be prompted to login to your PayPal account. If your login attempts are unsuccessful you'll be automatically redirected to a secure page where you can enter your credit card information. After you've completed that process, you'll be able to recover your PayPal password by using the online password. |
| Q:How is International Shipping Handled? |
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| A:Please allow 3 extra business days for international orders handling.
Please note all international orders including PR/Guam/VI and military are processed out of international warehouse, they prepare all shipments specially due to the fact our normal massive logistics warehouse only handles continental U.S. shipments. |
| Q:Do you offer Combined Shipping? |
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| A:Yes, we do. Please contact us regarding a combined shipping quote and include your postal code or full address. If the item is a larger item you will need to contact us for ALL OVERSEAS orders to see if feasible to ship to you. |
| Q:How do I pay with a non-US issued Credit Card? |
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| A:You can still pay without having a PayPal account. If you don't have a PayPal account, you'll be automatically redirected to a secure page in eBay checkout where you can enter your credit card information. When you're done, you'll have the option of saving your credit card details with PayPal by creating a PayPal account. |
| Q:What are your Holiday Hours? |
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| A:We are closed for all major U.S. Holidays: Thanksgiving Holiday, Xmas/New Year, Memorial Day, 4th of July & Labor Day. Any cleared paid orders received after these Holiday dates will not get processed until next business day. |
| Q:Can I exchange for a another item? |
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| A:Our goal is to get you into the right item and since we are a Authorized Dealer for everything we carry and only a small portion of what we carry is listed on eBay we can accommodate most product needs. We have a 30 day policy from the date of purchase. |
| Q:Do you have a store where I can find other products? |
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| A:Yes we have a webstore AudioTopia.com and our new online M-Audio and Digidesign factory outlet store MaudioStore.com. |
| Q:What is Meant by Factory B stock? |
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| A:When the listing refers to a B-stock item, a brief paragraph, explaining what it is, is included . Please note these items are available on a first come first serve basis. |
| Q:How do I pay you if I don't have a PayPal account and want to use Paypal? |
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| A:A: You can still pay without having a PayPal account. If you don't have a PayPal account, you'll be automatically redirected to a secure page in eBay checkout where you can enter your credit card information. When you're done, you'll have the option of saving your credit card details with PayPal by creating a PayPal account. |
| Q:I don't want to create a PayPal account. Do I have to pay you with PayPal? |
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| A:A: You can pay using your credit card without creating a PayPal account. Just enter via the eBay 'Pay Now' button and you'll be directed to a page where you can enter your credit card information. |
| Q:Shipping Internationally dimensionally larger items with standard size items? |
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| A:In some case If the item is a larger dimensional item you will need to contact us for ALL OVERSEAS orders to see if feasible to ship to you in 1 box. Example a mic stand or speaker stand. |
| Q:How do I pay with Credit Card directly? |
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| A:When you check out select buyer request total and that you want to pay with credit card, please make sure to include full name/address/phone number and email. We will then email you directly an invoice with details for secure direct payment. Please note this is only valid for U.S. clients, overseas clients only use Paypal or Bank wire transfer. |
| Q:How do I pay with bank wire transfer? |
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| A:When you check out simply select buyer request total and that you want to pay with bank wire transfer, please make sure to include full name/address/phone number and email. We will then email you directly an invoice with details. |
| Q:How do I pay with check/money order? |
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| A:When you check out simply select buyer request total and that you want to pay with check/money order, please make sure to include full name/address/phone number and email. We will then email you directly an invoice with details. Please note only valid for U.S. clients, overseas customers only use Paypal or Bank wire transfer. |
| Q:When are you open to answer my questions? |
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| A:Our Sales & Customer Service Services & warehouse are open Mon-Fri 9AM-5PM EST. We are closed weekends & all Major U.S. Holidays. Ex: You contact us on Friday afternoon Pacific Time, please expect an answer on Monday, you do not need to email us multiple times during the weekend. |
| Q:How much is shipping / Can you ship to my location? |
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| A:We ship to most countries except Azerbaijan Republic, Hungary, Kazakhstan, Kyrgyzstan, Russia, Serbia, Slovakia, Slovenia, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan. Shipping cost is shown in the tab labeled shipping in the listing. If you have trouble using the shipping calculator or your location is not listed please contact us. |
| Q:Is the item New / Does it have Warranty / Are you Authorized? |
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| A:Yes if the item is indicated as New in the listing then it is Brand New in its original Box. Some items are Factory B stocks however that condition is disclosed and explained in the listing.
Yes we offered full manufacturers warranty.
Yes we are an authorized dealer for each brand we sell. |
| Q:Do you still have more items if I missed the listing? |
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| A:Yes, in most instances we carry on a regular basis the item listed and will re-list at least once a week; new stock is also received continuously at fulfillment centers. Simply email us the name of the item you are interested in and we will check on its availability. |
| Q:What else do you carry? |
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| A:We carry a huge variety of items, most of these are not even listed on eBay. For example if you saw something from M-Audio, know that we carry the entire line of M-Audio, simply email us the product name you are interested in. |
| Q:Can You Do a Better Price than the Listed Price? |
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| A:Yes in most cases we can give you a better price as the Best Offer option indicates. We offer a number of value-added packs:should you want the best price not including the bundled item, then make your offer based on not including that item. We also can do multiple quantity discounts, simply contact us. |
| Q:When are items shipped? |
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| A:Most items ship within 48-72 business hours of cleared payment by 9am EST during normal operating hours (USPS takes an additional 24 hours due to postal pick-up) and a Ship notification is auto-emailed 24 hours later to your Paypal email. Ex: You pay for an item on Friday afternoon we do not see it until the following business day which is Monday. |
| Q:What if the item shipped to me is incorrect? |
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| A:Simply contact us & let us know the exact item you received & what you should have received along with the order name and/or item #. Occasionally the warehouse does a pick/pack error, or qty import error. All these issues can be taken care of, they are honest mistakes, we ship hundreds of packages every week & do our best to be accurate. |
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