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| Q:I am bidding on several items, can I pay after I finish all the purchases? |
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| A:Yes, it's better to send one payment to get combine shipping fee discount. We can wait 7 days from the first auction won.Pls inform us after you finish all so that we can send you the combined invoice. |
| Q:How do you calculate combine shipping fee? |
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| A:Total shipping fee = Highest single item shipping fee + Each additional items combine shipping fee as stated.e.g. If 1 strand pearl shipping fee is $3.95 and its combine shipping is $1.99 for each, total shipping fee for the 2 strands should be $5.94.If you don't know how much is the total shipping, please send a total request to us. |
| Q:What payments do you accept? |
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| A:We accept Paypal, Visa / Master/ American express,credit card online by paypal system. |
| Q:I am not from USA.What is the shipping rate to my address? |
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| A:We ship to worldwide, shipping fee is the same by air mail. Only ship by EMS or Fedex the rate will be different. |
| Q:How do I know when my order been shipped out? |
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| A:Orders will be processed within 1-2 business days after payment received. We will send shipping notification email by eBay system when we pack the items. |
| Q:When can I expect my order to arrive? |
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| A:Orders will be processed within 1-2 business days after payment received. It will take about
7-14 business days to arrive. |
| Q:What is the conversion between inch and mm? |
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| A:For bracelet,necklace,loose bead strand length,we usually use the inches to meausure it.For the size of beads,pendants,we usually use mm.
1 inch=25.4mm
1 mm=0.04 inch |
| Q:What is insurance for? |
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| A:Insurance is optiona.If you pay for the insurance,we'll resend you package once it is lost during the transit.Strongly recommand! |
| Q:What is your return policy? |
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| A:We refund or exchange the item if it's damaged or lost. The shipping fee and insurance is not refundable. Please contact us by email before you return the goods. |
| Q:How many pieces /beads does this item contains? |
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| A:For loose beads,we usually sale by strand.We offer strand length in each listing.Due to variance in sizes of natural gemstones,strand lengths and beads qty may vary.For finished products,we usually offer one pc in one listing.If we offer more than one pc,we'll show that in the title. If you're not sure about the pc/qty,pls contact us. |
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