|
Hi! Thanks for shopping our B&H Factory Outlet eBay site!
Below are the answers to some frequently asked and anticipated questions to start helping you right now. If this information still doesn’t answer your question, please contact us 24 hours a day, (have your item number handy) via email at:
Where is my stuff? (After payment)
shipping @ bhfactoryoutlet.com
Questions about the auction item I’ve already won
sales @ bhfactoryoutlet.com
Questions about my promo code or checking out:
customerservice @ bhfactoryoutlet.com
We will make every effort to contact you within 24 hours of your email, during our business hours.
B&H FACTORY OUTLET BUSINESS HOURS:
Monday through Friday, 8:00 to 4:30 Central Standard Time
SEARCH OUR FAQ SECTION ACCORDING TO CATEGORY:
We are proud to be the top eBay store for discount brand-name clothes! You probably already know about our great prices, but as for quality; we carry brand new items that we purchase from department stores and catalog stores at locations around the world.
The majority of our apparel and accessories are brand new with tags still attached.
(Any item we sell could possibly have some surface dirt makeup or soilages from warehouse storage or shipping to our facility, and we will not mention this in our descriptions, or give refunds for these washable marks.)
Famous Catalog items are both new and customer returns.
We feel you will be more than satisfied with our quality! (And pay great prices!)
If there are any flaws in the garment, we will state this in the description.
Many of our customers shop the big stores for designers and item names, and then search our site for the same items to be listed for a large percentage off the big store’s retail prices.
Yes, all items are guaranteed authentic, or your money back!
This means “new with tags”. This will be a brand new item with the tags still attached. All new items may have been tried on in the store, but were not sold to customers.
We use the same photo for identical items in different sizes. The correct size of the item is what is listed in the auction and not what shows in the photo.
Due to differences in lighting, fabric textures, and your computer settings, colors can differ. We try to describe the color exactly as the manufacturer has, so that there is no question. If you need further information about the color of the item you are bidding on, please contact
sales @ bhfactoryoutlet.com and supply us with the item number.
Most of these can be answered by looking at the eBay auction listing; we have listed the brand, the size, the description and whether it is new with tags, right in the body of the auction. If you have another question that is not answered in the body of the auction, please contact
sales @ bhfactoryoutlet.com, for specific measurements etc. We do not list actual measurements for all items due to the nature of our store: We are an outlet, and if we were to take measurements for all items, we could not keep our prices low. Suggestion: For items specifics such as “do these pants run large?”, you may want to consult the designer’s websites.
It is possible that we may have it. We have a warehouse full of items and we post new items daily, so your best bet is to keep watching our store…
You can go to www.bhfactoryoutlet.com and type in the brand or the size you are looking for in the search field to help you search for it.
Sorry, since our inventory changes daily, we couldn’t promise that we would have the same exact type of item in our inventory tomorrow.
We sell our items for well below retail, so we are not able to offer this service. Please watch our site for similar items, our inventory changes daily.
We buy from major department stores, and do not have permission to use the brand names of select high-quality private-label brands that are manufactured for these stores. Many of these labels you may recognize by their style or quality, but we cannot promote them by name.
We carry items from the world’s most famous sportswear and lingerie catalog. This catalog is so famous, that we are not allowed to use their name. We are one of the few companies that are allowed to carry the current catalog items, but not allowed to advertise their name. The Famous Catalog clothing line carries MANY name brands. Lingerie items that you would typically find in their stores will have a label which will be cut or marked, clothing items and footwear carry different brand names, most of which are sold exclusively in this catalog. Brands labeled World’s Most Famous Sportswear and Lingerie Catalog, Famous Label, Famous Catalog and Modal are all out of this catalog and may have their labels cut or defaced to prevent returns back to their catalog. We sell customer returns and brand new overstock items out of this catalog. Our condition will state new or new customer return. If the item has any flaws it will be mentioned in the description. Some items may need to be laundered before wearing, because they may have been previously tried-on. Undergarments such as bras and panties are brand new and not customer returns, however the catalog required us to remove them from their packaging before selling.
Please contact sales @ bhfactoryoutlet.com for more information.
return to top
You sure can, most items have a “buy-it-now” price. Just click to buy it now for the stated price. These prices are well below retail, and you don’t have to wait around for the auction to end to see if you have won the item.
If no "Buy it Now" price is listed, please email us at sales@bhfactoryoutlet.com to possibly add one, as long as there are no bids on the item.
Yes, you can. However there are places that we cannot ship to: MEXICO, and ROMANIA.
Also, international payments must be made with credit cards drawn from American banks, PayPal, or money order.
If there are more than 12 hours left on the auction, eBay allows you to retract.
Go to “help menu” on eBay’s home page and type in “retract bid” for instructions. B&H Factory outlet cannot retract eBay bids for you.
Sorry, You must purchase an item that you have won, or we will have to file a dispute/strike with eBay, which will reflect upon your eBay account.
Please don’t bid on items unless you can pay for them and want them.
Please remember that we do allow you one week to pay for your item(s) from the time that the auction ends.
Yes we do, rates are the same as listed for USA.
Yes, actually, as long as you don’t checkout/pay for any of the items, you can continue to bid on multiple items and pay for them all at one time. You have up to exactly 7 days from the date and time of the first auction won, to pay for these items. Remember not to check out until you are done shopping. You must do the bidding from the same eBay user id account. If you do not pay within 7 days, you will receive payment reminders for each item won, from eBay.
return to top
Request a return authorization form from sales @ bhfactoryoutlet.com
Mail the item to us (within 7 days of receipt) in same condition at:
B&H Factory Outlet: RETURNS
5285 Rockwell Drive NE
Cedar Rapids, IA 52402
Sorry, no. Auction sales are final, unless it is misrepresented. Auctioned items typically cost our customers much less overall; we cannot take returns for them. It can sometimes cost more to ship them back than the original item cost.
Please feel free to take your auctioned item to a local consignment store or re-sell it yourself on eBay.
If you truly believe that our listing misrepresented the item, sorry for the mistake, please contact
sales @ bhfactoryoutlet.com and we will help resolve the problem!
return to top
7 days to pay! We allow you to keep shopping until you have finished, for up to exactly 7 days from the date and time of the first item won. To do so, you must NOT pay for anything until you are done. If you pay, it closes the order, and we cannot combine orders after-the-fact. So just keep bidding or shopping, and do not checkout until you are completely done. (Select “check out later”) Make sure all items are bid on with the same eBay user ID. Combining your order will make the payment process easier for you, and reduce your total shipping cost.
If you do not pay for the items within 7 days, you will receive payment reminders/warnings and eBay disputes. If you do not pay for your item, eBay will give you a strike on your account and the items will be relisted.
Address confirmation is useful because it provides a way for a seller to verify a buyer’s identity. Shipment to a confirmed address, however, is not necessarily a requirement since not all PayPal users are able to confirm their addresses. If you live outside of the USA, United Kingdom or Canada, you will not be able to confirm your address in PayPal. Go ahead and make the payment through PayPal and if we have any concerns we will contact you.
We accept Visa, MasterCard, Pay Pal and Money orders.
International orders: we accept credit cards issued by US banks, Pay Pal or Money Orders.
Click “check out now”, to submit your payment now.
Remember to check out, your order can be delayed and/or cancelled if you do not complete checkout. Please use the “checkout” button in the item listing if paying for only one item.
Delay checking out if you are taking advantage of our 7 days to pay, instead, click “save my cart” until you are done shopping.
When you are ready to pay for all items at once, click “check out now”.
Yes, in the checkout, select “money order” for your payment method and mail us your money order with a copy of the order. Be sure to write your order number or eBay item number on your payment to avoid delays.
Items will not appear in your checkout until the auction end date, if you have won the item. If you selected “Buy it Now” it may take a small amount of time for the computer system to update.
If you have joined our mailing list, you may have received promo codes for special promotions. Enter your promo code at checkout time for your order. Please remember to do so, because we will not accept promo codes or apply discounts “after the fact”. *You may only use one promo code per order
B&H Factory Outlet ORDER DEPT.
5285 Rockwell Drive NE
Cedar Rapids, IA 52402
USA
You will receive a confirmation when your payment clears. If you have paid and have not received a payment confirmation within 24 hours, please contact customerservice @ bhfactoryoutlet.com
Money orders or cashiers checks: we process these within 5 days of receipt.
PayPal E-Checks: Take 5-7 business days to clear.
return to top
Your total shipping rate is dependent upon the type of product, as well as the shipping method you choose in checkout.
We give quantity shipping discounts up to 60% for the items additional to the first item, so it may serve you to order more than one item whenever you buy from us.
Insurance is available for your domestic US orders only.
Canadian orders only: Due to the slow customs process, we suggest you utilize Express service to get packages to you sooner in Canada.
Sure, during the checkout process, specify where you want the items to ship to. Make sure that if you are paying with a credit card, you have the correct billing address entered.
- Most domestic orders will leave our warehouse within 2-4 business days of receipt of your payment.
- Most international orders will leave our warehouse within 3-5 business days.
- For orders of 50 items or more, please allow extra time.
Canadian orders only: Due to the slow customs process, we suggest you utilize Express service to get packages to you sooner, in Canada.
Sure you can! You can pay for pick-up orders with several different methods of payments: PayPal, money order, cashiers check, personal check or bringing in the exact cash amount.
If you plan to pick up your item, you must contact us at
customerservice @ bhfactoryoutlet.com to finalize your bill including handling charges, local taxes and a pick-up time.
Please notify us 48 hours before picking up your order so we can have the order ready for you.
If you choose not to pay using PayPal, you will need to pick up your items within a week; otherwise these items may be re-listed through our automated checkout process. Our handling prices are as follows: For EACH item picked-up there is a $2.00 handling fee. Example: 6 items won will cost $12.00 in handling fees plus costs of items and local and state/local taxes. Our office is located at 5285 Rockwell Drive NE, Cedar Rapids, IA. Pickup hours are 8 to 4:30 weekdays, Iowa time.
return to top
As much as we try to be perfect, mistakes do happen. We appreciate it that you let us know when we make a mistake.
Contact sales @ bhfactoryoutlet.com to talk to us about the problem as soon as you can, before you leave feedback, so that we can help you with it. Thanks!
Enter your promo code at checkout time for your order. Please remember to do so, because we will not accept promo codes or apply discounts “after the fact”.
You may only use one promo code per order.
If we have promised you a refund, it should be refunded to your PayPal account or mailed to you within 10 business days.
Store credit is a promo code that you can use towards any item we sell at B&H Factory Outlet, essentially like a gift certificate code. You have up to 90 days to use the promo code from the time it is issued to you.
Because we serve such a large number of customers, we must use an automated feedback system. This system leaves feedback for all buyers at the time payment is received.
If you take a look at our feedback rating on eBay, you will see what our customers think of us. We are a very honest company and would never intentionally mislead our customers.
If you had a positive experience, please leave us positive feedback.
If something went wrong with your order, please email sales @ bhfactoryoutlet.com to talk to us about the problem before leaving feedback. We want your shopping experience to be as pleasant as possible, and answer your questions before there are problems, if at all possible.
Negative feedback should be reserved for fraudulent or criminal eBay sellers or sales.
We carefully inspect each item that we sell. Because our items have been in stores or on shelves, they may show some surface dirt, makeup, or marks that can be washed out. Please read our main policy page for exact details. In the unlikely event that your item is damaged, or we have made an error in shipping, we will be happy to discuss this, send us an inquiry at
sales @ bhfactoryoutlet.com, and we will respond within 2 business days.
We cannot guarantee things like fabric content, durability, or cleaning methods, as we do not manufacture the clothes, but the brand names should speak for themselves, as to the general product quality.
That’s great; we’d love to talk to you. Send us an email about this and we will add your name to our future wholesale customer list: sales @ bhfactoryoutlet.com
We enjoy feedback from our customers, and wish your shopping experience to be pleasurable.
B&H Factory Outlet Mailing Address:
5285 Rockwell Drive NE
Cedar Rapids, IA 52402
For non-urgent needs, you may contact us by phone at: 319.743.1197
Business Hours: 8 to 4:30 Monday through Friday, Central Standard Time
Thank you, from all of us at B&H Factory Outlet. Enjoy your shopping, and come back soon! www.bhfactoryoutlet.com
Legal disclaimers:
All products sold by B&H Factory Outlet are authentic products, which are sourced from manufacturers, retailers, wholesalers, designers and catalog retailers.
Trademarks and brand names displayed on our website or in our product listings are the sole property of the trademark owners and are not the property of B&H Factory Outlet.
B&H Factory Outlet expects that all bidders will pay for the items they have bid on, and likewise, we aim to provide our customers with the items they have won. If for some reason the item is unavailable we will make every effort to contact our customer and remedy the situation.
B&H Factory Outlet is not responsible for the fabric content, the cleaning method, and / or the durability of a product, which are the responsibilities of the apparel, shoes, or accessory manufacturer.
Photographs taken by our photographers are the property of B&H Factory Outlet and may not be used; unless we give you express written permission to use them.
B&H Factory Outlet is not responsible for shipping by 3rd party shipping vendors.
If there is a problem with shipment please contact the shipping vendor directly.
return to top
|
)
