|Q:Will you answer me if I check the Hide My E-Mail Address box?|
|A:No. We answer questions via e-mail. If you hide your e-mail address, you will not receive an answer because we can't send an e-mail to you.|
|Q:What's my tracking number?|
|A:Look for an e-mail with your Delivery Confirmation number, tracking number, or customs form number within one business day after we ship your order. Please check your spam folder.|
|Q:Why does my credit card payment show Pending on your order page?|
|A:We process your credit card offline. It will show Pending until we do. When we process your credit card, we will send you an e-mail to let you know.|
|Q:When will you ship my order?|
|A:More than 99% of our orders ship on the same or next business day after payment is received.|
|Q:How much is shipping and handling to....?|
|A:It's in the eBay item description under the Shipping and Handling heading.|
|Q:Why don't you reply to my question?|
|A:During peak periods, it can take us up to 3 business days for us to reply. Please be patient.
If the answer to your question is in the listing, we won't reply. The answers to almost all of the questions that we receive are in the listing or on our eBay About Me page.
If you have hidden your e-mail address when asking, we won't reply.|