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| Q:What is your return policy? |
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| A:Defective items can be exchanged within 90 days; Exchange within 30 days and must be in original condition. 20% restocking fee will apply for non defective return. Shipping and handling charges are not refundable. Buyer must contact seller prior to returning items for RMA# and mailing instructions. |
| Q:Do you combine shipping? |
|
| A:We offer unbeatable combined s/h saving for our buyers. Just add $2.5 for each additional item based on the highest s/h of the items you purchased (applied to most items except certain items due to its weight and size as well as the shipping destination, please contact us for details). |
| Q:When can I expect my order to arrive? |
|
| A:We will ship 24 hours after the payment is cleared except Weekends and Holidays when USPS is closed. For USPS Priority Mail, it will take 3~4 business day in most cases; for Oversea shipping with USPS Global Priority Mail/Airmail, it will take 7~10 business days, however if the foreign Custom gets hold of the package, it will take much longer. |
| Q:How much is the Shipping and Handling Charge? |
|
| A:The S/H is listed in each listing. It mainly depends on the weight and size of the items. |
| Q:Do you ship internationally? |
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| A:Yes, we do as long as USPS allows to go. USPS provides flat-rate Global Priority Mail to most countries except a few of nations/areas like Greece/Italy etc, so the cost of Airmail is much higher than GPM. Please contact us before bid for the exact cost of s/h to these areas. |
| Q:Do you have warranty on your products? |
|
| A:All our products come with 90 days quality warranty. Buyer must contact us within 90 days after purchase date to report any problems. Warranty is limited to the value of the merchandise, does not cover any consequential or incidental damages incurred. |
| Q:Do you do wholesale? |
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| A:Yes, we do. We are growing our business and constantly seek business partners and resellers to grow the business together. We offer competitive pricing and excellent service, please contact us for details. |
| Q:Do you have your own web store? |
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| A:Yes, we do, our web store BatteryRUS.com/3EPower.com is hosted by eBay's Prostores and Paypal credit card payment service. We offer same quality product and same best service from both our web store and our ebay store. |
| Q:How do I pay for multiple items? |
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| A:If you bid or purchase more than 2 items, please wait to finish the purchase and then do please take advantage of great combined s/h saving feature we offer. This will save you big $$ on s/h. If you do not know how to check out, please let us know we can issue combined invoice. Please see the answer to "Do you combine shipping?" for details. |
| Q:What is Nickel-Metal-Hydride (NiMH) ? |
|
| A:1) Higher capacity (milliamps) compared to NiCD
2) Aren't as susceptible to memory problems
3) They are more environmentally friendly
4) Requires a more sensitive peak detection method
5) Damaged more quickly during overcharge than NiCD's
6) NiMh batteries generally deliver 10-25% greater capacity than NiCds |
| Q:What is Lithium-Polymer (Li-poly) ? |
|
| A:1) Extremely light and malleable.
2) Capable of providing nearly as much power as lithium-ion cells.
3) Can also be shaped to fit into a device's hidden nooks and crannies.
4) Require a special charger.
5) Very dangerous when overcharged, not for the average hobby guy, yet. |
| Q:How to use/charge battery (useful Tips) ? |
|
| A:1)Never charge a battery pack when it is hot or even warm. Let the pack cool down first; this will help preserve battery runtime and prevent damaging the battery.
2)The slower the charge rates the more capacity you get in the battery.
3)Charge the battery according to the ratings.
4)When storing batteries, full discharge. |
| Q:What is C-Rate (also see Hourly Rate) ? |
|
| A:Discharge or charge current, in amperes, expressed in multiples of the rated
capacity. For example, C/10 discharge current for a battery rated at 1.5 Ah
is: 1.5 AH/I 0 = 150 mA (A cell's capacity is not the same at all discharge
rates and usually increases with decreasing rate.) |
| Q:What is Capacity? What is Discharge Rate ? |
|
| A:The total number of ampere-hours or watt-hours that can be withdrawn from a
fully charged cell or battery under specified conditions of discharge. The Discharge rate, usually expressed in amperes, at which electrical current is taken from the battery. |
| Q:Note from the seller |
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| A:Our product may not be perfect sometimes, but our service and our reputation must be. We believe in fairness. We stand by our service and our reputation. We love to hear your feedback on our service and prodcut. Also be sure to contact us for any products you are interested in and want us to carry. Thanks for your business and your trust! |
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