Payment Methods
We accept PayPal, money order or cashiers check. If you wish to pay by phone with a credit card the number is 1-407-323-8418. If you pay with a money order or cashiers check, allow additional time for shipping.
Shipping Policies
We ship all orders as quickly as possible. We maintain a large inventory but occasionally items are out of stock. If the item must be ordered or is on order awaiting arrival extra time is required before shipment. The item will be shipped ASAP after it arrives in our shipping department. When your order is shipped, you will receive an email from Casto Company Inc with the tracking information and date of shipping. Please allow 7 to 10 days after shipping notice to receive your order before requesting additional information. Our shipping days are Monday, Wednesday and Friday. Please direct all shipping questions to casto@castoinc.com Your emails will be answered as quickly as possible. We do combine shipping on multiple purchases. You must email us to send an invoice after the auction or purchase to calculate your discounted shipping charges. As a general rule it is full shipping on the first item and $2.00 for each additional item unless the item is over 8 pounds.
Return Policy
You must email us at casto@castoinc.com or call 1-407-323-8418 to receive a RMA number before returning all or part of your order. All orders are subject to a 25% restock fee. Items sold as is are NOT RETURNABLE. Please read the item description carefully. Items must be returned in new or original condition. Refunds must be recieved within 30 days. The shipping charge is non refundable. You are responsible for all return shipping charges. Electrical parts are not returnable.
Feedback
We have two eBay stores which generates a large amount of feedback. Therefore our feedback is on an automatic response. When an item is marked paid and feedback is left, you will receive feedback. We try to be as understanding as possible about feedback. We ask that you consider your comments before you leave them. Like words spoken once said can not be unsaid. 99.9% of our buyers are considerate and we do appreciate them. For the buyers that we can not please, we have decided that since everything was done to please them we need to move on to our good quality buyers. For the buyers that become unreasonable we use eBay's option of blocking them as a buyer on our eBay site.
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