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Canadian International Shipping Information
| Insured Shipping Rates | ||
| USPS Mail Class | Price Per Order | Each Additional Item |
| International First Class | $5.99 | Free |
| International Priority | *Please contact us | Free |
| International Express | *Please contact us | Free |
We do our best to make shipping fast, easy and painless
Items ship next business day, payments received by 10:00am EST will be shipped same business day.
- Quick Shipping – Items ship next business day 99 percent of the time
- Low Shipping Rates – We offer low competitive shipping rates on first item shipped
- Combined shipping rates – We offer discounted shipping rates on multiple piece orders
- Reliable Shipping – All orders shipped USPS or UPS
- Customs Number promptly provided after shipment
- All orders ship insured
- First Class shipment outside the USA normally takes about 14 business days. Delivery times can take as long as 4-6 weeks.
Returns
- 30-Day Return Policy - Just be sure the item is in new, re-saleable condition and in its original packaging. For example, your item is shipped in a plastic bag with an inventory tag (and then in bubble wrap and a mailer or box), you must return that plastic bag with inventory label with the item inside. You can return the item in its bag in the original mailer or box or in any appropriate mailer or box with enough bubble wrap to ensure the items safe return.
- No RMA number needed - Don't like it or doesn't fit? Simply return it with a copy of the invoice to the address listed at the top of the invoice. No need to call or email us for a return authorization.
- Fast processing - We process most returns and exchanges within two business days of receipt so you can quickly get your replacement item or money back.
- 20 percent restocking fee - All items returned without the original plastic bag with tag are subject to a 20% restocking fee.
- Shipping - Shipping, including return shipping, is the responsibility of the buyer. You are returned the purchase price of the item (no shipping).
- Did we make a mistake? If you need to make a return because we sent you an item, color or size that you did not order, contact us using the Ask a Question link in any listing and one of our great customer service people will correct the problem.
BFF Jewelry Business Hours
Monday - Friday 8:00am - 4:00pm EST
BFF Jewelry Guarantee
- We guarantee to fill your order quickly, efficiently, accurately and to keep you informed as to its progress.
- If we make a mistake packing your order, or if the description is materially different than the item you receive, please contact us and we will fix the problem at no additional cost to you.
- We also guarantee to respond quickly (usually within one business day) to any inquiries or customer services issues, and to deal with you honestly and fairly, in accordance with our policies and eBay's terms and conditions.
- Our dedicated customer service staff will available to assist you with your order, answer any questions and facilitate returns.
- In return, we ask that you read the item description, ask any questions before your order, pay quickly, and leave us five star feedback.
