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FAQ

We take great care in describing our products on our eBay listings. If you have a question that is not answered there, please take a look at our frequently asked questions below.

About the Products

Are your items authentic?

Yes! Everything BHFO sells is purchased directly from manufacturers, retailers or designers.

Since you are an outlet that offers incredibly deep discounts, can I expect quality items?

BHFO offers brand new designer products from major manufacturers and upscale department stores at a fraction of retail. All of our items come directly from manufacturers and retailers and are guaranteed 100% authentic or your money back. Some of the products we offer were previously available for sale in a catalog or retail store and may have been handled by their customers. In addition, since they are sent through a reverse supply chain (ex. from a retailer back to a centralized warehouse) they can show signs of handling.

The following are examples of minor imperfections that are possible and will not be noted as flaws in the description.

  • Item may possess one or more price tags and/or stickers indicating multiple markdowns.
  • May need to be washed or dry-cleaned before wearing due to handling or trying on in department stores. Examples: makeup/deodorant marks.
  • Seam separations.
  • Loose threads/beads/embellishments. If an item is missing embellishments/buttons but extra are included, we will not disclose this in the description. Missing beads/embellishments will be noted if item does NOT come with extra. If they are loose or come with extra we will not note this in the description.
  • Small snags or runs.
  • Cut or snipped tags to prevent returns back to catalog company.
  • Shoes/Handbags/Other items from Famous Catalog may have an "X" or "clipped" marked on bottom/inside to prevent returns back to catalog company.
  • We are not responsible for variances in certain materials such as silk, linen and other natural fabrics.

We find that many of these imperfections can be easily fixed. Any major flaws not listed above will be stated in the description of the item. We guarantee that if an item has a major flaw which is not disclosed in the description, you may return it for your money back.

Due to lighting and computer monitor settings there may be variations in color of the item pictured. BHFO will do our best to describe the item. However, due to the low prices and large selection that we offer, we cannot list every single detail of an item such as texture, pattern, closure, fit, etc. We do encourage you to enlarge the photo for further detail. For additional questions regarding the item pictured please click HERE to ask a question.

Famous Catalog Products

We also sell items from the World's Most Famous Sportswear and Lingerie Catalog. This catalog is so famous that we are not allowed to use their name, but we are sure you can guess who we are talking about!

  • The leading specialty retailer of lingerie in the world
  • Best known for their retail operations (over 1,000 U.S. stores)
  • Catalogue division (our source) offers extensive lines of apparel, suits, outerwear, swimwear and footwear in addition to the intimate apparel for which their stores are renowned

The label may be removed or cut before it leaves the distribution center to prevent returns. However, the care tags stay intact. Shoes and accessories may be marked with an "X" on the bottom.

What is the Famous Catalog?

We liquidate items for the World's Most Famous Sportswear and Lingerie Catalog. This catalog is so famous that we are not allowed to use their name, but we are sure you can guess who we are talking about!

The World's Most Famous Sportswear and Lingerie Catalog sells many products that you do not see in their retail stores. In addition to bras, panties and lingerie, the catalog also carries clothes, shoes, outerwear and accessories. The "Famous Label" that we can't name is found in their panties, lingerie, swimwear, sleepwear and bras. The label is removed before it leaves the distribution center to prevent returns; however, the care and contact tags remain intact. Shoes and accessories may be marked with an "X" on the bottom.

What does NWT mean?

This means "new with tags" and is used to describe a brand new item with the tags still attached. Because we sell liquidation items, the tag may show multiple markdown discounts.

Can I shop by size?

BHFO sells thousands of items each week and our inventory is constantly changing. For your convenience, you can search our current eBay inventory by size, style, color or brand.

Since our inventory changes daily, we can’t promise that we will have the exact same item or size in our inventory tomorrow. We sell our items for well below retail, so we are not able to offer this exchange service. However, you may return the item and reorder the same or similar item from our eBay store if available. Please read our return policy for more information.

How do I know if apparel is true to size?

Sizing often varies between designers. Please refer to the Sizing Guide or the brand manufacturer's website for more specific sizing information.

Are measurements available?

We supply some measurements, but because of our low starting prices we are unable to list all measurements. BHFO stated measurements listed are within 2 inches including inseam, length and bust across. Due to manufacturer variations in materials, fabric and stretch content, we cannot be responsible if measurements are not exact.

Best Price Guarantee

What is the Best Price Guarantee?

From designer overproductions to department store overstock, BHFO can purchase the excess items at a fraction of the retail cost. In turn, we pass these savings on to you, giving you the BEST PRICE GUARANTEED! We will match any direct competitor’s catalog or online price within 30 days of purchase! This offer applies to all in stock merchandise.

You must email our Customer Service Team within 30 days of your purchase and provide us with your eBay item number, as well as the link to the item on the competitor’s website. The guarantee only applies to the actual price of the item, and does not include shipping. The item must be authentic and the exact make, model, size, brand, and condition as the one purchased on BHFO. The item must be in stock and available for immediate delivery from the competitor’s site. Refunds will be applied back to your original payment method within 14 days.

Purchasing from BHFO

Can I just buy an item instead of bidding on it?

Absolutely! Most items have a "buy-it-now" price. Just click to purchase the item for the stated price. The prices are well below retail, and you don't have to wait around for the auction to end to see if you have won the item.

If no "buy-it-now" price is listed, please email us to request possibly adding one, as long as there are no bids on the item.

Can I bid on an item if I live outside the U.S.?

Yes, you can in most cases. However, some items have eBay and/or international restrictions which prevent us from shipping them to certain countries, or we may not have current licensing to sell outside the Domestic United States.

We do not ship to the following countries:

  • Azerbaijan
  • Burma/Myanmar
  • Côte d'Ivoire/Ivory Coast
  • Democratic Republic of the Congo
  • Cuba
  • Guadeloupe
  • Iran
  • Martinique
  • Mexico
  • North Korea
  • Romania
  • Russia
  • Somalia
  • Sudan
  • Syria
  • Zimbabwe

Oops! How do I cancel my bid?

To cancel your bid BEFORE the auction has ended, please visit eBay's Retraction page.

I won an item, and now I don't want it. What do I do?

Sorry, you must purchase an item that you have won, or we will have to file a dispute/strike with eBay, which will reflect upon your eBay account. This ensures that eBay only attracts serious and reputable buyers and sellers. Please note that BHFO expects ALL customers to complete checkout and pay for any items they purchase on eBay. Thank you for your cooperation.

Can I bid on more than one item?

Yes, as long as you don't checkout/pay for any of the items until you are DONE shopping. You can continue to bid on multiple items and receive shipping discounts. You have up to 14 days from the date and time of the first auction won, to pay for these items. Remember; do not check out until you are done shopping. You must do the bidding from the same eBay user id account.

Can I combine multiple items to save on shipping?

Yes! You can combine your items won with the same eBay user id to save on shipping. Learn how to save on shipping.

How long do I have to pay for my eBay purchase?

We kindly request that payment be made within 14 days of the end of the auction. If you are bidding on multiple items to save on shipping, the auctions must end within 14 days of each other; otherwise you will not receive the shipping discount. If you do not pay within 14 days, your item may be relisted and you will receive a non-paying bidder strike on your account. Sorry, no exceptions!

Can I pay with a credit card?

We accept PayPal only (U.S. Dollars) through eBay's Checkout System. You may also use your Mastercard, Visa, Discover or American Express Card through PayPal.
Note to International Buyers: Credit cards must be issued by US banks.

How do I check out?

If you plan to purchase multiple items to save on combined shipping, DO NOT PAY until all items are purchased. If you are buying multiple items to save on COMBINED SHIPPING, the auctions should end within 14 days of each other and must be checked out at the same time, with ONE payment.

When you are ready to pay, Simply click the "Pay Now" button at the top of the eBay item page to submit a secure payment through checkout.

Delay checking out if you are taking advantage of our 14 days to pay. Instead click "save my cart" until you are done shopping.

Why does PayPal say "Seller does not accept instant payment?"

PayPal helps large sellers like BHFO carefully match payments to orders to ensure that all payments are properly processed. This allows BHFO to confirm your payment and ship your order quickly. As a result, you must complete our checkout before sending a PayPal payment.

Can I mail you a payment?

Sorry, eBay does not offer checks or money orders as a payment method.

Have you received my payment yet?

BHFO will send you a confirmation email when payment clears. If you have paid and have not received a payment confirmation within 24 hours, please contact us.

PayPal E-Checks: Take 5-10 business days to clear.

Shipping

How much is shipping for my order?

Shipping rates are listed on the eBay shipping page.

Do you offer fast shipping?

Yes! Most domestic orders will leave our warehouse within 1 business day from receipt of your payment.

International orders: Most international orders will leave our warehouse within 4 business days of the payment date.

If you need your order sooner, we offer Express Delivery and your items will leave our warehouse within one business day of the payment date.

We reccomend to customers who are having orders sent to Armenia, Australia, Brazil, Canada, France, Israel, Italy, Kazakhstan, Moldova, New Zealand, Poland, Spain and Ukraine, to choose Express Delivery to receive your packages sooner, as, due to slow customs processes, packages can take up to 4-8 weeks to arrive.

Can I ship to a different address?

Sure, during the checkout process, specify where you want the items to ship. Make sure that if you are paying with a credit card, you have the correct billing address entered.

Do you ship to APO/FPO addresses?

Yes we do. Rates are the same as U.S. domestic.

What countries do you ship to?

We ship worldwide to most countries. However, we do not ship to the following countries:

  • Azerbaijan
  • Burma/Myanmar
  • Côte d'Ivoire/Ivory Coast
  • Democratic Republic of the Congo
  • Cuba
  • Guadeloupe
  • Iran
  • Martinique
  • Mexico
  • North Korea
  • Romania
  • Russia
  • Somalia
  • Sudan
  • Syria
  • Zimbabwe

Returns, Damaged Products or Incorrect Orders

I received the wrong item. What do I do?

Contact us through eBay messaging at any time or call during our business hours so that we may assist you prior to your leaving feedback. We will make it right!

My order was damaged. What do I do?

Contact our Customer Service Team. We ask that you please contact us before leaving feedback so that we can make it right.

Why does the photo look different than the stated color?

Due to differences in lighting, fabric textures, and your computer settings, colors can differ. We try to describe the color exactly as the manufacturer has described it. However, we are not responsible if the item color differs slightly from the color on your monitor.

How do I return my order?

Please click HERE to learn about our return procedure.

Feedback on eBay

What kind of feedback should I enter at eBay for my purchase?

We are proud to have over 1 MILLION POSITIVE FEEDBACK on eBay! If you look at our feedback rating on eBay, you will see what our customers think of us. We are a very honest company and would never intentionally mislead our customers.

If you had a positive experience, please leave us positive feedback with 5-Stars. Thanks!

Thank you from all of us at BHFO. Enjoy your shopping and come back soon!

Legal disclaimers:

All products sold by BHFO are authentic products, which are sourced from manufacturers, retailers, wholesalers, designers and catalog retailers.

Trademarks and brand names displayed on our website or in our product listings are the sole property of the trademark owners and are not the property of BHFO.

BHFO expects that all bidders will pay for the items they have bid on, and likewise, we aim to provide our customers with the items they have won. If for some reason the item is unavailable we will make every effort to contact our customer and remedy the situation. BHFO is not responsible for the fabric content, the cleaning method, and / or the durability of a product, which are the responsibilities of the apparel, shoes, or accessory manufacturer.

Photographs taken by our photographers are the property of BHFO and may not be used; unless we give you written permission to use them.

BHFO/bhfo is our eBay user ID and our copyrighted company name.