Shipping Methods and Fees
Shipping amounts on all items sold by BigBuyCity vary from
item to item. All shipping amounts are listed in the auction. Many items at
BigBuyCity have free shipping promotions. Feel free to take advantage of these
whenever possible. You will see a marking that says FREE SHIPPING in any of
those auctions. The shipping listed in every auction is the standard US flat
shipping rate and is effective for physical addresses in the 48 contingent
states. Additional shipping fees apply to anyone outside of the 48 contingent
states and to anyone inside the 48 contingent states that provides a PO Box for
BigBuyCity typically ships via UPS ground or UPS Mail Innovations to a physical continental
US address, providing fast, traceable and insured shipments. The shipping
is listed in the auction both at the top and at the bottom of the listing. There are occasions when we use USPS, and when we do so shipping is adjusted accordingly.
Oversized items, and extremely heavy items such as TVs,
Refrigerators, Wine Coolers and others, are shipped via AIT WORLDWIDE shipping
and are handled more carefully to insure safe delivery Tracking is available on
these packages as well. These shipments are available to US customers shipping
to a physical address only, and it should be marked in the listing when
BigBuyCity ships via USPS to PO Boxes and Military
addresses; however, there is an additional fee for these types of shipments.
There is an additional fee for Hawaii, Alaska, Guam and Puerto Rico as well.
Orders to the previous destinations can ship with any of the above methods
depending on weight, location and price. The additional payment table is below.
Prices in this chart are in ADDITION to any listed shipping
that is already in the auction. For example, if the shipping is free, just add
the amount below. If the shipping is 19.90 add the amount below pertaining to
USPS AIR ADDITIONAL
FEES FOR PO BOXES, MILITARY ADDRESSES, GUAM, PUERTO RICO, HAWAII AND ALASKA
In addition, we can ship UPS internationally; however, the standard International method is USPS. See the section on international shipping for more details.
If you have a question of what type of shipping your order needs you can contact one of our support representatives through eBay, and they can assist you to the best of their ability.
The shipping amount listed in the auction is not negotiable; however, if you live close by, or are doing a package deal and would like a small discount you are certainly entitled to a break.
In a case where the incorrect shipping is paid, the additional shipping will be sent to you as a Paypal invoice and your order will be held until the correct full payment has been received.
A tracking number will be uploaded to eBay automatically when your item ships; however, sometimes can be delayed slightly. If you did not receive a tracking number and believe your item has shipped, please contact us with your shipping name and eBay item number and we would be happy to retrieve it and forward it to you. Please note that the email address we have on record in our database to contact you with is the email address submitted with payment. This means if you have a different email for Paypal and for eBay, we will be contacting you at your Paypal email address. If you would like an alternate email address to be your main contact with BigBuyCity, please include the email address in the notes with your payment and we will be happy to use the email address of your choice.
We do combine shipping if the items are paid for in one payment. There is usually a standard discount of 8 dollars off the shipping on each additional payment. This applies to any standard delivery in the continental United States. For PO Boxes, Alaska, Hawaii, PR and International packages, we can give small discounts for combined shipping, but rates vary so contact a support representative so they can total up a discount for you. If you pay in separate payments, we cannot combine the shipping costs for lower rates. Items that ship in more than one box, oversized items, or package deals that need multiple packages must be handled on a case by case basis and may not be eligible for the full discount.
Unfortunately, we cannot allow pick-ups at this time. We are under contract with our warehouse to ship all items with them, since they handle, package, box, store and insure our products. However, we can give a small discount if you live close by. You will find that addresses close to us get delivered via standard shipping in 1-3 days.
We do offer Expedited Shipping via UPS Air. Upgrades in shipping may be selected and paid for at the time of purchase. This is available on most items. Items with Get It Fast via UPS 2 day are listed all over our store. For other situations to get express shipping please email us through eBay.
Shipping for our auctions is a flat fee and includes all handling, insurance, packaging and shipping of an item. We try to be as fair as possible when calculating shipping prices. If there is a listing where you feel the shipping amount is high, check the total price of the auction to see if you are still getting value. If you are not getting the value you like, or think shipping is unfair in any way, please do not click buy it now.
Shipping Packaging and
Items are very carefully packaged by our trained service department. All items are shipped in satisfactory condition. BigBuyCity would never ship an item that is damaged in any way, or even looks like it may be damaged. If you receive a package that is damaged and it was obviously done in shipment, please email us within 3 days of receipt so we can work on filing a shipping claim and getting you the item you ordered in the condition stated. For more information you can see our return policy here, or email us through eBay.
If you have made an error in your shipping address, please contact us ASAP. If your order has already been shipped, there may be a fee assessed for the address correction. We can only correct addresses that are shipped via UPS and it is not always possible to correct. If the item comes back to us due to incorrect address, we will ship one more time free of charge in most cases. This only applies to physical addresses in the continental United States; all other address would be responsible to repay the shipping fee in order to get their item reshipped. Any address given to us for USPS cannot be changed and the customer is responsible for any additional shipping fees or lost items.
BigBuyCity prides itself on offering our amazing deals to Canada. We will ship packages internationally and we offer the fastest and safest international shipments using UPS international. Shipping to Canada is listed in most of our auctions. If there is an item that does not list the Canada shipping amount, please email us for international shipping quotes. A few things of note for International Canada Orders:
- Shipping is done via UPS and tracking is available. For USPS shipments, additional fees apply. Please email us at though eBay for details.
- A phone number must be submitted with your order. This number is used by the shipping company to contact you once your item is ready for delivery.
- Customs fees, duties, taxes, and brokerage fees may apply and is the complete responsibility of the customer to estimate what they may be prior to purchasing and pay them completely upon receipt. BigBuyCity in no way profits from this and these fees have nothing at all to do with the shipping charges paid at the time of purchase. See below for more on taxes and duties
UPS may charge a brokerage fee for any item delivered when they collect import taxes and duties. This money is in no way associated with any fees and is not collected by BigBuyCity at any time. We do not use third party shipping or other shipping companies for international shipments at this time. International customers may be subject to import duties and taxes, which are levied once a shipment reaches your country. Your charge from BigBuyCity, Inc. includes only the cost of your item(s) and the cost of shipping. Any additional charges for customs clearance must be taken care of by you. Please note that we have no control over these charges and cannot predict what they may be. We also mark all of our packages as merchandise (not gifts) with the actual purchase price as the customs value to fall in line with customs practices. Customs policies vary widely from country to country so please contact your local customs office if you'd like more information.
International Shipping (Except
BigBuyCity prides itself on offering our amazing deals to
the entire world and our shipping rates are at times more than 50 percent off
the listed UPS rates. We will ship packages internationally and we offer the
fastest and safest international shipments using USPS international. Here are a
few things to note on international shipments:
- Shipping listed in the auctions are for US customers.
There are items with international shipping listed in them. If you have the
slightest question on shipping amounts and fees, please email us through eBay for shipping quotes.
- Incorrect shipping amounts will be refunded
immediately and you will be sent a correct invoice.
- Shipping is done via USPS and tracking is available.
For USPS shipments, additional fees apply. Please email us for details.
- WE CANNOT MARK ITEMS AS GIFTS, NO EXCEPTIONS IT IS THE
- International shipments may take a couple of extra
days to deal with customs clearance and paperwork
- A phone number must be submitted with your order.
This number is used by the shipping company to contact you once your item is
ready for delivery and in no way would we ever think about sharing your
number or any of your other information with any outside source..
- Customs fees, duties, taxes, and brokerage fees may
apply and is the complete responsibility of the customer to estimate what
they may be prior to purchasing and pay them completely upon receipt.
BigBuyCity in no way profits from this and these fees have nothing at all to
do with the shipping charges paid at the time of purchase. See below for
more on taxes and duties
We ship all international
packages via USPS although we do ship with UPS on occasion. If you have a preference please let us know. UPS may charge a brokerage fee for any item
delivered when they collect import taxes. This money is in no way associated
with any fees and is not collected by BigBuyCity at any time. We do not use
third party shipping or other shipping companies for international shipments at
this time. International customers may be subject to import duties and
taxes, which are levied once a shipment reaches your country. Your
charge from BigBuyCity, Inc. includes only the cost of your item(s) and the cost
of shipping. Any additional charges for customs clearance must be taken care of
by you. Please note that we have no control over these charges and cannot
predict what they may be. We also mark all of our packages as merchandise
(not gifts) with the actual purchase price as the customs value to fall in line
with customs practices. Customs policies vary widely from country to
country so please contact your local customs office if you'd like more
BigBuyCity insures most packages at no additional fee. In some cases there is a small insurance fee listed. Shipping insurance includes damaged packages on delivery, and non-receipt. We must be notified of damage to a package on delivery within 3 business days in order to file the insurance claim. Please note that insurance claims can take 2-4 weeks to process. In some cases we can expedite the process, but in most cases, it takes that much time to determine fault and get reimbursed by the insurance company so please be patient as we are working very hard to get any claim filed and paid as quickly as possible. Once again, for any problem with a shipment please contact us through eBay so that we might resolve it to mutual benefit.
BigBuyCity does not drop ship items in most cases. In the unfortunate event where we oversell an item, we will ship from a supplier when possible in order to expedite the order processing and make sure that our customers get the items they pay for as quickly as possible. BigBuyCity does ship from several warehouses around the country. We have our main warehouse in Brooklyn NY. We have 3 other warehouses on the east coast and we have a warehouse in the Midwest as well. Items can ship from anyone of these locations, but there should be no difference in processing time no matter which warehouse your item ships from.