IF YOU ARE NOT HAPPY WITH YOUR EXPERIENCE OR PURCHASE FROM BRIGHT STAR CAR AUDIO PLEASE:
GIVE US THE RESPECT OF CONTACTING US BY EMAIL OR PHONE TO DISCUSS YOUR CONCERN BEFORE LEAVING US FEEDBACK. firstname.lastname@example.org or at (877) 787-5734.
GIVE US AN OPPORTUNITY TO WORK WITH YOU AND RESOLVE YOUR DISPLEASURE.
IF YOU FEEL PARTICULAR THAT YOUR ITEM BE ULTRA-PACKAGED FOR DELIVERY, YOU HAVE THE OPTION TO BUY ADDITIONAL WRAPPING FOR YOUR PURCHASE. You will need to notify us that this is your preference before you pay so that we can revise your invoice to reflect these charges. Otherwise, your purchase(s) will be packaged as is customary for car audio equipment.
UNDERSTAND THAT UPS IS RESPONSIBLE TO HANDLE YOUR PACKAGE WITH CARE AND DELIVER IT IN A TIMELY MANNER. ON OCCASION THERE IS A MISHAP WITH UPS DURING SHIPPING AND PRODUCTS MAY BE DAMAGED. UPS HAS A CLAIM SYSTEM TO TAKE CARE OF SUCH MATTERS.
UNDERSTAND THAT THE MANUFACTURER STANDS BEHIND THEIR PRODUCT AND IF THERE SHOULD BE A DEFECT WITH YOUR ITEM THEY WILL EXCHANGE YOUR ITEM FOR ANOTHER.
IN BOTH OF THESE SITUATIONS IT IS VERY IMPORTANT THAT YOU CONTACT US BY EMAIL OR PHONE, PLACE YOUR PURCHASE(S) IN THE ORIGINAL PACKAGING AND RETURN IT TO US.
UNDERSTAND THAT IF YOU HAVE DAMAGED A PRODUCT DURING INSTALLATION NEITHER UPS NOR THE MANUFACTURER ARE ABLE TO REPLACE OR REFUND YOUR PURCHASE. We suggest professional installation since they are covered by their insurance should anything like this happen.
WE TAKE RESPONSBILITY FOR ANY ERROR THAT WE MAKE. SOME ASPECTS OF EBAY, PAYPAL, UPS AND MANUFACTURING ARE TRULY BEYOND OUR CONTROL. We will help you, however we can, to file claims, return, replace, exchange or refund orders.