Do you combine shipping?

• You pay for the highest priced shipping item and then take half off the shipping costs for every other additional item you purchase.FOR SHIPPING SPECIAL INFORMATION,PLEASE REFER TO THE SHIPPING SPECIALS LINK/PAGE FOR DETAILS AND RESTRICTIONS!

What is included in your shipping and handling costs?

• Handling charges consists of management fees, packaging fees, fuel and time and sometimes insurance (up to $100 – purchase additional insurance if needed). Shipping costs are the actual costs charged by Canada Post, which is the carrier of choice. Please note that Canada Posts bases their rates on dimensions and weight and that is the same way we have to base our rates.

Do you accept local pick up?

• Since we are not a retail store, we are not able to accommodate Local pick up!

When can I expect my order to arrive?

• Most Canadian destination parcels are sent Expedited Parcel unless otherwise stated on the listing. Estimated time of arrival is approximately 1-7 business days. Most USA destination parcels are sent Small Packets Air/Expedited Parcel USA or Light Parcel depending on the item. Arrival time depends on volume and customs. We cannot be held responsible for delays at customs. Also, if an item is not claimed at destination or cannot be delivered and it is returned to sender (seller) the buyer is responsible for any charges incurred to return the item back to them. In other words any shipping charges due to return the item back to you is your responsibility and the item will not be sent back until these charges are paid. Also, if the buyer decides not to have the item return, then a refund will be issued less the cost of the original shipping and handling charges and a 25% RESTOCKING FEE.

Who is responsible for any duties or taxes due at destination?

• PER EBAY PLEASE READ CAREFULLY “International Buyers – Please Note: * Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. * Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.” * “These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.” * “We do not mark merchandise values below value or mark items as ‘gifts’ - Canadian and International government regulations prohibit such behaviour.” ~Please be aware that any duties or taxes due at destination are the sole responsibility of the buyer and we will not be held responsible for any amounts that may be due. Keep this in mind when bidding for any item.

Are some items sent letter mail or Light Packet USA/INTERNATIONAL?

• All items are charged as parcel unless otherwise stated but there may be a time when some are sent letter mail. The difference in cost is non refundable. Some makeup is sent letter post or light packet to save on shipping costs to the buyer - makeup, eyeshadows, lipsticks etc are removed from their boxes -boxes flattened - in order to qualify for letter post rate or light packet rate but item is always sent in a bubble envelope to minimize breakage but unfortunately not guaranteed on letter post(if possible). These services, however, do not include insurance and may take longer than parcel post as well as the buyer assumes the risk of lost or broken item (makeup). If you would like your item to be insured, please advise prior to purchase so your invoice can be adjusted with the correct parcel post rate or choose the parcel rate offered at checkout(if offered or available). Otherwise, it will be sent letter or light packet. Also, some clothing may be advertised as FREE SHIPPING. The service with free shipping (unless otherwise stated) is letter post or light packet. Letter post or light packet is not an insurable service and therefore any lost or stolen item are the sole responsibility of the buyer. If you would like your parcel insured, please let us know and we will adjust your invoice accordingly.PLEASE UNDERSTAND THERE IS NO INSURANCE OR TRACKING NUMBER WITH REGULAR LETTER POST or LIGHT PACKET TO USA OR INTERNATIONAL- IF YOU WANT THIS SERVICE, PLEASE ASK PRIOR TO PURCHASING AND YOUR INVOICE WILL BE CHARGED ADDITIONAL FUNDS TO COVER THESE COSTS. YOU CAN THEN CHOOSE TO SEND THE ITEM EITHER REGISTERED LETTER OR PARCEL POST - BOTH INSURED BUT ONLY REGISTERED LETTER INCLUDES A TRACKING NUMBER TO INTERNATIONAL DESTINATIONS. IF NO REQUEST IS MADE, THE ITEM IS SENT AS PAID - IF LOST, BROKEN OR STOLEN THIS BECOMES THE RESPONSIBILITY OF THE BUYER.

Are your shipping charges negotiable?

• NO! We charge a flat rate fee across Canada no matter where you live. What you see is what you pay. The same rule applies to USA and International destinations.

Do you accept refunds?

• ALL SALES ARE FINAL!. We spend a lot of time writing very descriptive listings and providing very detailed pictures. If you are not sure about the item, all questions must be asked prior to bidding to receive all the information necessary for a successful transaction. Please understand that under very unique circumstances a refund will be issued but it will not include the original shipping and handling charges and a 25% restocking fee will be charged.

Do you accept EXCHANGES?

• NO, under very unique circumstances we might accept an exchange but each case is addressed individually and if an exchange is allowed it MUST be for the same item in either a larger/smaller size - no exception or combination of items. Shipping/handling charges not included.

What if an item is flawed or misrepresented?

• If you receive an item that is flawed or misrepresented in any way, please provide sufficient information and pictures to justify your claim. Each claim will be assessed individually. If the item is found flawed or misrepresented, several options will be provided to the buyer to complete the transaction satisfactory.THIS DOES NOT APPLY TO MAKEUP - NO REFUNDS, EXCHANGES OR RETURNS BECAUSE OF HYGIENIC REASONS.

If a refund is necessary, do you refund shipping and handling and what about the costs to return the item to you?

• All items will be assessed individually, but all costs to return the item to us are non negotiable and non refundable. The buyer is responsible for all charges incurred to return the item back to Btips and Co. as well it is the buyer’s choice what method of shipment they use to return the item. If the item is lost in transit, Btips and Co. is not responsible and will not grant a refund/exchange until the return is received.

Do you ship internationally?

• Yes we do. All cosmetics are also shipped internationally except to GERMANY in which case they MUST be boxed in their original packaging. Otherwise, shipments to GERMANY are not permitted and any purchases from GERMANY for UNBOXED items will be canceled. This is to comply with import regulations and Ebay policies. Please read listings carefully as well familiarize yourself with the above information on customs duties/taxes due at destination.

Are all your items authentic?

• We take great pride in offering great items and we have tried and made every effort to guarantee authenticity with the information provided to us by our sellers. We purchase all our items directly from the stores or discount outlets as well as wholesalers and surplus and overstock dealers. We have all receipts. However, because some of our items are obtained at discount outlets or are part of overstock inventory they may not have retail tags or be marked on the inside tags to avoid store returns. Also, some may be considered factory seconds. All this information is disclosed in the listing.

Do you offer personal shopping service?

• Yes we do, please check out our personal shopping page for further details.

Do you offer buyer incentives?

• Sign up for our monthly newsletter and you will get coupons and discounts only available to those on our mailing list.

Feedback?

• Ebay’s feedback system is a great way to express the level of service you received from a seller. We appreciate the feedback we receive from all our customers. Please take the time to leave feedback after you have received your item and are satisfied with the service and product you received. We will make sure that we reciprocate.
  • If there is a problem with your transaction, before leaving negative feedback, please contact us and explain your situation and give us a chance to do our best to rectify the problem and resolve it in a timely and positive manner.