 |
| Q:What is your return policy? |
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| A:If you're not 100% satisfied, we will exchange or refund your item based on certain conditions. Some products we carry offer manufacturers warranty in which the customer is responsible for contacting the manufacturer for a replacement. If you have a problem with your product within 30 days of receipt of merchandise, please contact us. |
| Q:Do you combine shipping? |
|
| A:highest shipping plus 25% off each additional item's shipping cost. If an item with lower shipping is purchased first, the higher shipping charge will remain at the normal rate. The 25% discount does not apply to auctions that have already been paid for, but only to those which have not yet been paid for and then combined into one invoice. |
| Q:When can I expect my order to arrive? |
|
| A:Please allow 24-72 hours for your order to be shipped. Due to the overwhelming amount of orders we receive on a daily basis, we work 18-20 hours a day to ship your orders out promptly. Upon shipment of your order, you should receive a notification by USPS or UPS. Your items should arrive within 3-7 business days (no weekends or holidays included). |
| Q:How much is the Shipping and Handling Charge? |
|
| A:Shipping will be specified in the shipping section of our auction page. We offer flat shipping rates and they vary based on the weight and size of each auction and item. Please pay close attention to the shipping rate specified for each region. We offer 3 rates: domestic(USA), Canada, and one flat International (Outside of USA rate). |
| Q:Do you ship internationally? |
|
| A:Yes, we ship worldwide; even to Military APO, FPO, Guam, Puerto Rico, and Virgin Islands. Some items will be restricted due to size or weight, however, 98% of our items can be shipped to any country as long as your address is confirmed with Paypal or your payment has been cleared through money order. |
| Q:I emailed multiple times, I had no response, why? |
|
| A:We apologize for any delayed response. Again, we work 18-20 hour days to answer multiple emails every hour. We received over 2000+ emails daily, so please be patient, and we will get to your inquiries as soon as possible. We consider every email to be equally important, so we answer them carefully to resolve any issues, comments or concerns. |
| Q:Can we reach you by telephone? I have sent numerous emails, but I just need to speak with someone! |
|
| A:Yes, please call us toll-free anytime! One of our customer service reps would gladly assist you! - 866-659-6947 |
| Q:I purchased a game or system from you, can I return it? |
|
| A:We offer a 30 day guarantee for your product. We accept returns only if the game or system is untouched, unopened, and sealed. Unfortunately, once a game or system has been opened, we cannot accept the return. |
| Q:I received the wrong cable , game or item, what do i do? |
|
| A:Please contact our returns department via email through rma@gamezfl.com. Our returns department does not have a phone number at the moment. Sorry, we will provide a phone number in the future. Currently, please contact our returns department for any returns for refund or exchange, and they will provide a Return Merchandise Authorization #. |
| Q:I received my order Tracking #, but It does not show up or there is no status? Did you even ship the item? |
|
| A:Please allow 24-48 hours for tracking to be updated in the USPS, Fedex, or UPS System. In some cases, our packages are picked up during late afternoon or late evening (Pacific Standard Time), so orders will not be processed until close to midnight or the morning after. This will cause the tracking # to state "manifest or electronically notified" |
| Q:Do you accept Checks? |
|
| A:Unfortunately, we no longer accept any form of checks! Please call us or send us a message through My eBay about payment. |
| Q:Do you accept Money Orders? |
|
| A:Unfortunately, we no longer accept any form of checks! Please call us or send us a message through My eBay about payment. |
| Q:What payment methods does Gamezforless accept? |
|
| A:• Visa
• MasterCard
• Discover
• Paypal
• American Express |
| Q:Do you charge Sales Tax? |
|
| A:California State law requires that we charge 8.25% sales tax on all orders made within the state of California. |
| Q:I have sent multiple inquiries with no response, who can I contact to get an answer? |
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| A:We have changed our email policy and would prefer you send us inquiries through ask seller a question. You may also call us toll-free anytime! One of our customer service reps would gladly assist you! - 866-659-6947 |
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