Brybelly Holdings Inc. prefers for our customers to pay by Paypal.  We also ask that all customers pay within 7 days of winning their auction.  An ebay invoice will be emailed to you shortly after you win your item with directions on how to pay by Paypal.  You can also pay through your ebay console.  You simply find the item you won and select "pay for this item".   Also, Ebay will prompt you for payment immediately after you win a Buy It Now auction.  If you plan on buying multiple items through our Ebay Store or other live auctions, please wait for us to send you a combined invoice with your reduced shipping rate.

SHIPPING METHOD

Brybelly Holdings, Inc uses a variety of methods to ship your purchase!  We typically analyze your order as a whole and determine which method will enable you to receive your package in the most efficient maner!  We use the United States Post Office on most of our small orders.  We typically use a First Class Service on small and light items.  We use US Postal Priority Service on medium sized orders.  When your order is Bulky or Heavy we will often send your package by DHL or UPS.  The ultimate decision to decide whether to send an item via DHL/UPS or US Postal Service will also depend on your location within the United States .

SHIPPING TIME

Our warehouse is centrally located in Indianapolis , IN.   However, many of our shipments to the West Coast will be shipped in Priority envelopes to speed up your delivery.  Priority is a stated shipping time of 2-3 days but is not guaranteed.  The other services all vary depending on location.  Often delays in shipping can occur for reasons outside of our control.  It is a rare circumstance, but sometimes an items could take up to two weeks for ultimate delivery.  If you have any concerns about the shipping method we will use feel free to call us at 1-888-765-3740.

overnight and second day air service is available.  Please call us at 1-888-765-3740 to arrange for this expedited service and also to receive a price quotation.

EMAIL NOTIFICATION

We ship packages from our warehouse every day.  Once your invoice is printed from EBAY, you will receive an automated email from us notifying you that your package has shipped.  At this point we have printed your invoice to pull your merchandise from our shelves and set it to be shipped. This is slightly misleading at times, since this email is generated when we print your invoice.  There could be a slight lag between you receiving your shipping notification and the actual item being delivered to the courier, since we still have to pull product and prepare the package for delivery.  This lag is slight, but there are occasions when we print the invoices the night before in preperation for the next business day. 

HANDLING TIME

Our warehouse maintains inventory for many different industries, but we typically can ship most orders within 1 business day after receiving payment.  Handling time often depends on the time of day your payment is received.  Many items will recieve same day shipping and rarely will items ever ship later than 2 business days after payment is received.  You will receive an email letting you know when your item has been shipped.  You should expect a 2 day handling time for your package to be shipped, but that is typically the worst case scenario.  As mentioned above, many items have a same day or one day handling time.

For orders using UPS, your tracking information will be emailed to you at the time of shipment.

We are glad to offer combined shipping discounts on multiple item purchases.  Our policy is that you pay for the most expensive amount of shipping at 100%.  Then each additional item is shipped at 50% of the stated cost.

For example:

You purchase 3 items.  The stated shipping amounts for your three items are:  10.99, 5.99, 2.99.  You would pay the highest amount of shipping at 100% or in this example $10.99.  The lesser amounts of $5.99 and $2.99 are paid at 50% which is  $3 and $1.50, respectively.   Therefore, your total shippng will be:  10.99+3+1.50 = $15.49.  The savings for you on this fictitious order would be $4.50.

When you buy multiple items from us, feel free to follow this formula when paying for your won items.  We will check it before we send your shipment.  Please be sure to pay the proper amount.  This will ensure your package will not be delayed.

If you are uncomfortable calculating the correct shipping amount, we can do it for you.  We typically combine all multiple purchases every day.  So if you want to wait and let us combine the shipping amounts for you please feel free to do so.  You should receive an email notification shortly after purchase for your combined invoice amount.  Also feel free to notify us by email to combine your invoice for you.

Returns

Returns are accepted up to 30 Days after purchase. Returns are accepted for unopened and resalable merchandise only. There will be a 20% restocking fee applied on all returns. Shipping is the responsibility of the buyer. Protecting against shipping damage is also the responsibility of the buyer. Please ensure that your item is well packed and that you have purchased shipping insurance for your returned item. Please contact us prior to returning your item at 888-765-3740 or Pokersuppliesco@yahoo.com to obtain detailed return instructions.

Defects

Defective merchandise will be handled according to the manufacturer's policy as it pertains to defective merchandise. Poker Supplies Co will assist the buyer in coordinating with the manufacturer to return a defective item. We can not guarantee to you that the item is free from defects, since we are not the manufacturer. We only represent that the item was received new directly from the manufacturer and is being shipped new to you. Please contact us at 888-765-3740 or Pokersuppliesco@yahoo.com so that we may assist you in replacing your defective item with the manufacturer.

Damaged Items

Items damaged in transit will be replaced after a properly submitted courier claim. When a courier damages your item in shipment we must submit a claim to the courier (UPS or USPS). The courier has the right to inspect the damaged item as well as the packaging of the damaged item. So please keep all packaging when your item is damaged in transit. Please contact us at 888-765-3740 or Pokersuppliesco@yahoo.com so that we may begin the courier claim process so that we may send out your replacement item.

Chargeback Policy

Unfortunately, some customers choose to use the Paypal dispute process in a fraudulent manner. Some customers will dispute legitimate transactions instead of following our return policies. If those cases, we will provide proof of delivery to the paypal and we will ultimately win the dispute. Once a dispute is submitted, we can no longer help you in regards to any matters as it relates to our return policies.

disputes that are lost and that are determined to be legitimate transactions are turned over to a collection agency as an unpaid debt. In the event the balance can not be collected, the collection agency could submit the amount due to all three major credit bureaus, file a small claims law suit, contact the customer at his or her place of business, or even send notice to the customer's local police department. We reserve the right to collect any unpaid balances from the fraudulent use of Paypal's dispute process.

You can also easily email us PokerSuppliesCo@yahoo.com.

We make an effort to answer all emails within 1 business day.  As a business, we most likely will not be able to respond to emails received on holidays and weekends until the next business day.   Please note that from October to December, we receive several hundred emails daily.  We will do our best to respond in a timely manner, but delays could occur.  If you have an urgent matter during this time of the year, we strongly recommend calling our customer service phone number.