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| Q:WHAT IS YOUR RETURN POLICY ON READING GLASSES? |
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| A:For a sure fit, it is wise to compare my hinge to hinge measurements, to a pair of frames that currently fit you comfortably. Style, is purely your opinion, and I do take returns, if you do not like the way they look on you. I do NOT charge a 15% relisting fee anymore. My return policy is listed in all my listings as a link above all descriptions. |
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| Q:DO YOU COMBINE SHIPPING FOR MORE THAN ONE PAIR PURCHASED? |
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| A:Absolutely, ONLY if you have NOT checked out. If you have paid for your eyewear, then I cannot provide a shipping discount, and your items may NOT be shipped together. It is important that you REQUEST a TOTAL, after you are done shopping, for me to send you ANOTHER invoice with the combined shipping discount to pay me with.Do not check out w/o it. |
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| Q:SINCE I PAID RIGHT AWAY, ARE YOU GOING TO SHIP MY PURCHASE RIGHT AWAY? |
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| A:ONLY if you request that I do,in an email to me through the Ebay System "CONTACT SELLER".Orders are pulled from inventory at the time they are sold.Readers are checked for flaws,then shipped in the order in which they came into our system, NOT how fast they were paid for.Orders are shipped within 3-5 BUSINESS DAYS of payment received.RARELY SOONER. |
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| Q:HOW WILL I KNOW WHEN MY ITEM HAS BEEN PROCESSED OR SHIPPED? |
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| A:You will get an email from EBAY, written by myself. You will also get an email from PAYPAL, with the USPS mailing information about your specific parcel, as well as a thank you note from me, located at the bottom of the email. If you have a spam filter, you will not see this email. |
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| Q:WHAT METHOD DO YOU SHIP MY ITEMS? |
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| A:All eyewear is shipped via FIRST CLASS MAIL in crush resistant boxes w/Delivery Confirmation, to protect us from claims of non delivery. INsurance is optional,and your choice.It is always offered in my invoice to you.If you check out without an invoice,you may add it to your own invoice,by putting the appropriate amount in the box under the total. |
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| Q:WHY DO YOU CHARGE NYC SALES TAX? I NEVER PAID TAX BEFORE ON THE INTERNET. |
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| A:I have been a registered business with the state of NEW YORK, since 2000. I collect sales tax , and send it to the state every MARCH.. Believe me, it's a pain in the butt, and I do not like doing it, but I have to.If you provide me with a legitimate NY resale number , I will waive the tax. Otherwise, I must collect it, on any purchases made in NY. |
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| Q:IT'S BEEN 5 DAYS SINCE I PAID~IT SHOULD HAVE GOTTEN HERE BY NOW~WHY HAVEN'T I GOTTEN IT YET? |
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| A:Your payment comes into our 'PAYMENT FOLDER' in order in which is was received. If your payment came in on a MONDAY, for example, it may not be until WEDNESDAY, before we get to it.It is rare to get your item out in 24 hours. Orders usually get posted 3-4 days after payment has been received. Then it is in the hands of the U.S.postal system. |
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| Q:I NEED EVERYDAY PRESCRIPTION GLASSES. IS IT POSSIBLE TO USE YOUR READERS, FOR MY PRESCRIPTION? IS THERE A CERTAIN SIZE I SHOULD LOOK FOR? |
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| A:Many Ebayers purchase my readers for their own prescriptions.Has been done on my cheaper readers. It is a risk you take, on the
cheaper ones. Most eyewear chain stores will do the change just about any frame. Private opticans are iffy, as they prefer you buy their frames, so they may say it cannot be done. |
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| Q:HOW DO I FIND OTHER STYLES IN MY STRENGTH? THERE ARE SO MANY PAGES TO LOOK AT~HOW DO I NARROW DOWN THE SELECTION TO ONLY MY STRENGTH? |
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| A:FIRST, you must be in my EBAY STORE.On the left side of my home page is a large box, that says SEARCH BOX. Type in your strength, into that search box, UNCLICK the little box that says IN TITLES&DESCRIPTIONS, and then click SEARCH. Every style I carry in your strength will appear!:>) |
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| Q:I HATE THE WAY THESE LOOK ON ME, CAN I RETURN THEM? |
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| A:Absolutely, within 7 days that you received them,in the same crush resistant box I shipped them to you in.MUST INCLUDE ITEM number with return,or I cannot process refund.IN NEW condition with all labels, stickers, and case.Insure them to make sure I receive them in undamaged condition.Then I will credit your PURCHASE PRICE. Postage is not refundabl |
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| Q:I RECEIVED MY ORDER, AND THE STRENGTH IS NOT RIGHT? CAN I EXCHANGE THEM? |
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| A:ABSOLUTELY~ All exchanges are handled via email. As long as I have the strength you DO want,I will ask you to return the pair you don't want, in the same crush resistant box I shipped them to you in, with $3 CASH to mail out the pair that you want.PLEase insure the exchange, to make sure I receive it. |
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| Q:I JUST LEFT YOU FEEDBACK, I WOULD APPRECIATE IF YOU DID THE SAME FOR ME~ |
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| A:I ALWAYS leave feedback, AFTER it has been left for me.There are hundreds to leave in one sitting, and that can take a lot of time,so it is left about 2ce a week. PLEASE do not expect us to leave it as quickly as you have. We are very busy, and and cannot stop for each feedback, to reciprocate, the moment it was left for us. |
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| Q:I JUST PURCHASED THE WRONG STRENGTH, CAN YOU SWITCH THEM FOR THIS STRENGTH, PLEASE?? |
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| A:If I have them in stock, I will. If I do not have what you want, then I can cancel the transaction by filing a mutual agreement to end the transaction.I will get my EBAY FEES refunded to me, and you will not be obligated to purchase the wrong ones. |
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| Q:I LOVE YOUR STORE! I NEED READERS, BUT I DON'T KNOW WHAT STRENGTH I NEED! HELP! |
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| A:The only thing I can tell you,is to go to your neighborhood drug store and try several different strengths, as you are holding a book in front of you. You can determine what you feel comfortable with. Or you can have your eyes looked at by an OPTICAN, and they can tell you what strength you need. Not me.I just sell cool reading glasses! :-) |
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| Q:HOW DO I KNOW WHAT STYLE WILL LOOK GOOD ON ME? |
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| A:In general, the most suitable frame shape is the opposite of your face shape. Rule of thumb is: Rectangular, for a round face, and round for an angular face. However, large ovals, look good on almost every face shape. Personally, I always buy what I like, and if someone doesnt like them on me, they don't have to wear them! |
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