FedEx:
All merchandise except for oversized items (e.g. plasma and rear projection televisions) advertised on Beachcamera are usually shipped via FedEx.
All packages shipped from Beachcamera require a signature upon delivery. Please arrange for someone to sign for the delivery if you are unable to do so. We recommend that you provide an email address, so that we may keep you informed on the status of your order, and send you tracking information. You will be able to track your order online or by phone for an estimated time of arrival. FedEx will attempt to deliver your package three times before returning it to Beachcamera.
United States Postal Service (USPS):
If the destination address is a PO Box or an APO/FPO, we will ship your order via USPS since FedEx is unable to deliver to those destinations. We will provide tracking information via email after your order has shipped. Items delivered to a PO Box or an APO/FPO will be delivered in 7 to 10 business days. Final delivery for APO/FPO destinations will be subject to the terms and conditions of the APO/FPO services. Not all items can be shipped via USPS. Some items that are shipped via USPS may be subject to an additional shipping charge. If necessary, Beachcamera will contact you before the order is processed.
Oversized Merchandise Delivery:
Oversized merchandise (plasma, rear projection and LCD televisions over 42") are shipped via a trucking company that specializes in Home Delivery. Since these items are large and fragile they require special handling and cannot be shipped via standard delivery methods.
Merchandise shipped via this specialized Home Delivery service will be delivered in 5-7 business days following the shipping day. A shipping company representative will contact you while the TV is in transit to schedule an appointment for delivery. You will be provided with a 4-5 hour delivery time window between 8:00am and 5:00pm Monday through Friday. If you will not be available to accept delivery during those hours, you may request a special delivery time for an additional fee.
The following Home Delivery options are available for oversized merchandise:
Threshold Delivery: A single driver will deliver the merchandise to your front entrance (threshold), provided that it is on ground level. If the approach to the entrance requires stairs (second floor or higher, basement), your order will be delivered to the point closest to the entrance (threshold) that doesn't require stairs. If the entrance requires a flight of stairs please select our White Glove Service.
White Glove Delivery: A team of two drivers will deliver the merchandise to any room at the destination address. Your merchandise will be unpacked and placed anywhere you desire*, and all the debris will be removed (does not include assembly or installation).
Oversized Merchandise Acceptance Instruction: We take every precaution during our shipping preparation process to ensure that oversized merchandise gets to you in perfect condition. Every shipment is individually palletized and is affixed with special fragile caution labels as well as a Drop n' Tell sensor.
Although it is unusual for our oversized merchandise, shipped via our special Home Delivery trucking company, to sustain damage during transit, it is important to inspect the merchandise upon delivery! Please inspect the merchandise (NOT the box it came in) for damage. The delivery driver is required to wait while you visually inspect the merchandise for physical damage. It is not necessary to lift the merchandise out of the carton for inspection; you may simply remove the plastic tabs located on the side of the box, and then easily slide it off the merchandise.
Please recognize that shipping cartons do occasionally sustain a little damage during transit. Do not refuse the delivery if you notice damage to the box. Please remove the box and inspect the actual merchandise for physical damage before signing acceptance for the shipment. Also, please recognize that the Drop n' Tell sensors (attached to the outer carton) are extremely sensitive, and may indicate that the TV was dropped even though there is no damage at all. If the drop-n'-tell sensor was triggered, please indicate so on the bill of lading (BOL), and inspect the merchandise for physical damage (inspect the TV frame and screen for cracks).
If the merchandise (NOT the shipping carton) is damaged, please refuse the delivery and make a notation describing the damage on the delivery manifest receipt. We will send a replacement immediately after we receive confirmation from our carrier that the merchandise has been damaged.
Additional fees for oversized merchandise delivery will be applied to the following circumstances:
Redelivery (oversized merchandise only): If you are not at the delivery location when the driver attempts delivery during the scheduled delivery time window, or request the driver to come back at a later time, there will be a $50 charge.
Refused Delivery (oversized merchandise only): If you refuse delivery on merchandise that is not defective or damaged, you will be refunded for the returned merchandise less our cost of shipping (including the return) in addition to our standard 10% return processing fee.
Special Delivery: To request a Special Delivery time window, please inquire with the delivery scheduling agent when they contact you to arrange a delivery appointment. If a special delivery is performed upon your request, you will be billed through Beachcamera based on the following rates.
Delivery before or after hours (before 8:00am, after 5:00pm) - $50
Smaller time window - $50
Saturday Delivery - $50
Sunday or Holiday - $100
* Oversized merchandise will be carried two flight of stairs if necessary. There will be a $50 fee for each additional flight of stairs.
Non-Deliverable addresses:
Mail box drop off locations
Hotels, Motels, etc.
Trade shows, Conventions, Conferences
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