Store Policies
First let me say an enormous and heartfelt *THANKS!* to all of the buyers who have made my little store such a wonderful success, especially those of you who return time after time. You have become almost like family! This little corner of the eBay universe is something very special to me, all because of the lovely people I serve.
FIVE STAR SERVICE IS OUR #1 PRIORITY!
We do everything we can to make sure your buying experience is an excellent one. If for some reason you cannot leave Positive Feedback and 5 Star Detailed Seller Ratings, please contact us first! We would like to have the opportunity to work with you on any problem. We leave positive in good faith that you will do the same!
Reading the policies listed below should answer most any question you have about your purchase. If it doesn’t, don’t hesitate to email us through eBay My Messages. Use the Ask Seller a Question link. All emails are answered within 24 hours, most even sooner.
· BACK ORDERS & OUT OF STOCK ITEMS
We do our best to keep inventory and listings as current as possible. However, there may occasionally be an item listed that is out of stock, or that is on backorder from a supplier. If this is the case, you will be given the option to wait on the item, exchange for something else, or be cheerfully refunded.
· COMBINED SHIPPING:
Shipping is combined for all purchases up to five days. Please use the Request Total link under ask seller a question to get a correct invoice.
Items ordered together do not always ship together. I occasionally have items shipped directly from other crafters and businesses I work with. There will be a note on your packing slip that states “Ships Separately” if this is the case.
Lighter items typically ship in bubble wrap inside a padded mailer. This allows us to keep shipping charges low. Heavier items typically ship in boxes. If you have any question about how your order will ship, please ask in advance.
· DOMESTIC SHIPPING:
We ship 2-3 times per week, generally on Monday, Wednesday and Friday. Shipping notification or tracking/delivery confirmation number will be sent by email once your package has shipped. If you do not receive a notification, please check your email spam filter, they often end up there.
Package must ship to verified Paypal/eBay shipping address. If the address is not correct, the package will probably be returned. If that is the case, additional shipping charges will be required to re-ship the package. For gift items or items shipped to another address, please fill that in at checkout
· BE GREEN
We recycle packing materials, newspaper and boxes, and do our part to save the planet, and lower shipping costs. Please do the same!
· INTERNATIONAL SHIPPING
First Class International Customs form will serve as a delivery confirmation number. Customs forms must be written by hand, so numbers are not emailed. if you want an email with your delivery confirmation number from your customs form, it will require an extra $1.60 on your shipping cost. Let us know in advance if you want this option.
International buyers please email for shipping rates prior to bid or purchase if they are not listed. I keep them as low as possible, but please ask first. There is no free shipping on international orders. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges. We do not mark merchandise values below value or mark items as ‘gifts’ - US and International government regulations prohibit such behavior.
International shipping can take up to four weeks, so please plan for that time frame if you are ordering a gift.
Please be familiar with your country's allowed/not allowed items! If Customs confiscates one or all of your items, the payment cannot be refunded.
· PAYMENT OPTIONS
Payment must be received within 7 days of first item purchased or won at auction, or unpaid item reminder will be automatically filed. There are no exceptions to this policy.
If an order cancellation is requested, there will be a $5 restocking fee.
eBay no longer allows money orders or cashier's checks as a payment option. Personal checks are not accepted. Please do not mail cash. eChecks are available in Paypal; items will be shipped when payment clears through Paypal.
· CUSTOM ORDERS
Please ask if there is something you don't see-I have many lovely things that are not listed on eBay, and can create a listing just for you! Custom orders welcome. I am happy to answer as many questions as you can ask.
Please remember the Wiccan Rede and the Law of Three~
If it harms none, do what you will.
"Mind the Threefold Law you should,
Three times bad and three times good."
Blessed Be!
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