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| Q:I am not satisfied, can I get my money back? |
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| A:Beldiamo Jewelry Shop want to meet or exceed your expectations. However, if you are not completely satisfied or happy with your purchase, you may return the item for a FULL REFUND. See our Return Policy for more details. |
| Q:Do you supply certificates? |
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| A:Beldiamo understands your fears connected with buying jewelry online. That is why we are providing you a Certificate of Authenticity that assures you that you are buying a quality piece of jewelry. Along with your purchase you will receive such a certificate that contains detailed facts about gem`s authenticity and metal characteristics. |
| Q:Do you sell all brand new items? |
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| A:Yes, we do not sell used jewelry. So that you must be sure that every piece of jewelry you buy is brand new. |
| Q:Do you ship international? |
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| A:We ship to most countries, although to some countries restrictions may apply. We ship via Priority Airmail and via FedEx, too. For more details see our Shipping Policy. |
| Q:Does the shipping and handling fees include insurance? |
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| A:Insurance is always INCLUDED on all shipments. Please, be aware that we can not ship items without insurance. |
| Q:What payment method do you accept? |
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| A:We have free shipping offer on most items. Second and third item shipping cost is half price. Purchase 4 or more items during a 7 day period and receive free shipping. |
| Q:If I send payment today how fast can you ship? |
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| A:If we receive your payment before 10 AM, we can ship your order out the same day. We ship Monday to Friday. The shipping department is closed during the weekends and on holidays. |
| Q:How long will it takes to receive my item? |
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| A:When shipping via Priority Airmail the delivery time is up to 20 business days.Shipping via FedEx takes from 3 to 6 business days. For more details check our Shipping Policy. |
| Q:Do you ship to an unconfirmed address? |
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| A:We only ship to a PayPal`s member confirmed address. The items will be shipped to your PayPal address. If you want your article to be sent on another address (as a confirmed PayPal member), please email us before make a payment. |
| Q:What payment method do you accept? |
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| A:We only accept payments via PayPal. After you win an auction you will receive a confirmation email from Beldiamo Jewelry Shop within 48 hours. Please do not make payments to PayPal prior to receiving our email. |
| Q:I agree to pay via PayPal. What is your PayPal address? |
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| A:Our PayPal email address is Beldiamo.jewelry@gmail.com |
| Q:How do I check if my payment via PayPal went through? |
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| A:The easiest way to prove it, is to log into your PayPal account and click on the History tab. There you can see all the payments you have successfully sent. |
| Q:What is the checkout procedure? |
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| A:Using PayPal as a payment method our checkout will allow you to go directly to PayPal.com.All PayPal payments are accepted after you complete checkout.Our secure checkout keeps your payment and order information together for fast,accurate shipping.Upon completion of checkout,you will be redirected to PayPals website for payment. |
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