Q: Will this part fit my vehicle?
A: Carefully read & understand the vehicles and specifications in each listing. Please contact your local dealership about using our parts in a vehicle not listed.
Q: How long will it take to receive my item?
A: We work hard to ensure you don’t wait long for your part. Each shipment is carefully routed on different carriers to provide the fastest transit. Expedited shipping is available at an additional cost.
Q: I just won an item that requires freight shipping. What do I do next?
A: You need to contact us and give the necessary information for shipping, which includes shipping cost, business name & address, phone numbers, etc. Contact us with any questions.
Q: Can you ship internationally?
A: We ship small parts and freight items to the continental USA and Canada only. No international freight is available. Canadian customers should contact us for a shipping quote for both small & freight shipments. Canadian customers are responsible for all fees associated with customs and import taxes when receiving our items.
Q: I need a part not shown in your eBay store. What do I do?
A: Contact us and give us basic information about your vehicle. Our eBay staff can find you the part you need!
Q: I need to return a part because it didn’t fit my vehicle or arrived damaged, what do I do?
A: Contact us first before returning a part. It normally doesn’t take long for a replacement or refund to be processed. Any part returned before approval from Benwood Auto Parts will not be processed.
Q: I would like positive feedback from our transaction. How does your feedback work?
A: Our system automatically leaves you positive feedback once you have left it for us. If you experience any problems during the transaction or warranty period, contact us first so we can help you out. Everyone cares about their reputation, so please make eBay a safe and rewarding place to do business!