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| Q:What is your return policy? |
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| A:We are happy to replace, repair or refund you money. Please contact us immediately if there is a problem. |
| Q:Do you combine shipping? |
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| A:We are happy to combine shipping. That's the easiest way to save on shipping... buy more! We can ship up to 8 or 9 baitcast reels or 6 spinning reels within the US for only $9.95. Please wait until you are done bidding and contact us for a combined total. |
| Q:When can I expect my order to arrive? |
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| A:Usually, when you pay with paypal, your item will be shipped within 1-3 business days, when you send a cashiers check or money order, your item should be shipped within 1-4 business days from the day we receive payment, and items paid for pay personal check will go out within 7 business days from the date of receipt. |
| Q:How much is the Shipping and Handling Charge? |
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| A:Please use the shipping calculator to determine the shipping & handling charges. Our fees have changed since Ebay's fees changed. Thank you for understanding. |
| Q:Do you ship internationally? |
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| A:Yes we do. Please use the shipping calculator to determine shipping. If you have a question, please contact us. |
| Q:Do you leave feedback? |
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| A:We do our feedback in batches, not one at a time. This saves us valuable time. Please be patient. We always leave positive feedback unless someone just doesn't pay or respond to any of our emails. |
| Q:Do you offer tracking or insurance? |
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| A:Priority Mail does not come with standard tracking. Delivery Confirmation is available but must be purchased separately. We recommend insurance, but it is optional. We are not responsible for items lost or stolen that are not insured. |
| Q:Can I pick up my items at your store? |
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| A:We work out of our home and live in the middle of a Citrus Grove. We do not generally invite customers to our home. However, or occasion, my husband can take the packages to his office for you to pick up. Please make arrangements prior to stopping by. |
| Q:Do you answer all email? |
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| A:We do our best to answer all emails as quickly as possible. If you haven't received an answer to your question, I am either looking for an answer, or if it's the weekend, I'm with my family. I don't generally work on ebay on the weekend. |
| Q:Can I call you at your office? |
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| A:Since I work out of my home, I would prefer it if you sent me an email. Thank you for your understanding. |
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