 |
| Q:Do you combine shipping? |
|
| A:Yes, we do combine s/h for items bought within 7 days. You must make a single payment for all your items. Please do not, however, wait more than 7 days (from winning your FIRST item) to complete checkout, as this will result in your entire order being canceled. |
| Q:When is my payment due? |
|
| A:Your checkout must be completed within 7 days of your FIRST item being won. On the 8th day, we must cancel the transaction, re-post the item for sale and file with eBay for a refund of Final Value Fees that we incurred on the sale. |
| Q:Do you ship internationally? |
|
| A:We currently only ship to N. and S. America, Europe, Australia, Japan. S/h for first class mail international is $flat $5.99, for priority mail international is flat $12.99 and for express mail international is flat $26.99. Please be aware that it's the buyer's responsibility to pay for import duties, taxes and any other charges. |
| Q:When can I expect my order to arrive? |
|
| A:We usually ship within 48 hours after received cleared payment. Domestic order: 4-7 business days for first class mail, 2-3 business days for priotity mail, 1-2 business days for express mail. International order: 12-25 days for first class mail, 9-12 days for priority mail and 5-9 days for Express mail. Delivery time also depend on Custom clearanc |
| Q:What is your return policy? |
|
| A:We provide 30-day return policy(excluding s/h). Please pack your return securely in original box, and include your item #. Insurance is recommended. Item damaged during return will NOT be refunded, Return received after 30 days of auction end date can NOT be refunded. Used item cannot be returned. Refund will be issued as soon as we get your return |
| Q:What is the return address? |
|
| A:The return address is: Berricle.com 32-72 Steinway ST, Suite 4L, Astoria NY 11103. |
| Q:I need this ring in a ifferent size? |
|
| A:please email us before bidding if you cannot find the listing of your size. We will send item # to you if the size is in stock. Please be aware that all our rings cannot the resized. |
| Q:Is this item brand new? |
|
| A:All our jewelry are brand new, never been used. |
| Q:Do you offer local pickup? |
|
| A:We currently do NOT offer local pickup. |
| Q:Do you have a local store? |
|
| A:We do not have a local store. We currently only sell online. |
| Q:Can you ship my order to an address other than my Paypal shipping address? |
|
| A:We have to ship your order to your Paypal address. |
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