Bestonfire/Beston Shoes Return
any item, you must email us at firstname.lastname@example.org to request
for an RA#(return authorization), Any item returned to us with no RA# is
strictly given via email only, when you email us please put your ORDER
ID# / SO#
Please be inform
that ANY FORM (expedite/international/regualr) of shipping cost is
Any items that
are not in their original condition, show signs of wear (scuffs, scratches,
stains,used, etc.), or are not in the original box/packaging are
Please include the four key
1. Your order ID# or the S/O number
printed on the top of the packing slip;
2. The reason for the return;
3. Your contact information, such as
Phone number and email.
4 .On the items with defects,
please provide the proof, such as photos.
Exchange/Return we have a 30 days policy to contact us upon receiving the item.
you want to exchange to different size, color or style, just ship the package
back to us at your own cost, by any carrier at your convenience, we will ship
the exchanged item to you for free
*After first exchange any exchange
you wish will be charged shipping cost + re-stocking fee
re-stocking fee cost $15.00 for shoes and $10.00(Lingerie/Swimsuit)
*Cost difference may apply when
exchanging an item.
Exchange. If you want the replacement to be ship immediately rather than
waiting, please contact us to order the correct size, color, style you would like
to exchange, and we will issue you a complete refund on the item you have in
hand once we receive it. This way it will shorten your exchange time to 7-10
For Item you
don't like/changed mind
The item should be shipped back to
us at your own cost.
We will issue a refund once item is receive in our facility
Any expedited shipping cost is
non-refundable. Any shipping charge for non-free shipping items is
For Wrong Item or Defective item
Please email us to acquire an RA#
and please take a photo of any item that's wrong or defective.
If you receive a wrong order (color,
style, and/or size) at our fault, we will issue you the return label to ship the
item back to us at our cost
will issue you a full refund upon receiving the returns.
Returns: (Outside of the United States)
* The buyer has
to ship the item back at his/her own cost.
reserves the right to reject any packages with high duty.
shipping fee is nonrefundable.
or Undeliverable Packages
* We do
not take responsibility for any returned packages with a failed delivery,
multiple delivery attempts, insufficient address information, or package
* We are
not responsible for the shipping and return shipping cost if applicable.
* We will
collect the return to sender shipping cost before we send the package back or
deduct the cost on your item price if you decided to do a refund.
refused by customers may be submitted to additional shipping cost charges by the
Return Shipping Labels Are Issued:
On the event of customer received
broken item like broken zipper, missing parts, broken heels.
* Also when customer
received incorrect item, not what you ordered.