Bestonfire/Beston Shoes Return Policy
any item, you must email us at firstname.lastname@example.org to request
for an RA#(return authorization), Any item returned to us with no RA# is
strictly given via email only, when you email us please put your ORDER
ID# / SO#
Please be inform
that ANY FORM (expedite/international/regualr) of shipping cost is
Any items that are not in their original condition, show signs of wear (scuffs, scratches,
stains,used, etc.), or are not in the original box/packaging are
Opened lingerie is non-refundable.
Please include the four key elements:
1. Your order ID# or the S/O number printed on the top of the packing slip;
2. The reason for the return;
3. Your contact information, such as Phone number and email.
4 .On the items with defects, please provide the proof, such as photos.
For Exchange/Return we have a 30 days policy to contact us upon receiving the item.
*If you want to exchange to different size, color or style, just ship the package
back to us at your own cost, by any carrier at your convenience, we will ship
the exchanged item to you for free
*After first exchange any exchange you wish will be charged shipping cost + re-stocking fee
re-stocking fee cost $15.00 for shoes and $10.00(Lingerie/Swimsuit)
*Cost difference may apply when exchanging an item.
*Expedite Exchange. If you want the replacement to be ship immediately rather than
waiting, please contact us to order the correct size, color, style you would like
to exchange, and we will issue you a complete refund on the item you have in
hand once we receive it. This way it will shorten your exchange time to 7-10
For Item you don't like/changed mind
* The item should be shipped back to us at your own cost.
We will issue a refund once item is receive in our facility
* Any expedited shipping cost is
non-refundable. Any shipping charge for non-free shipping items is
For Wrong Item or Defective item
* Please email us to acquire an RA#
and please take a photo of any item that's wrong or defective.
* If you receive a wrong order (color, style, and/or size) at our fault, we will issue you the return label to ship the
item back to us at our cost
* We will issue you a full refund upon receiving the returns.
International Returns: (Outside of the United States)
* The buyer has to ship the item back at his/her own cost.
* Beston Shoes reserves the right to reject any packages with high duty.
* The international shipping fee is nonrefundable.
For Refused or Undeliverable Packages
* We do not take responsibility for any returned packages with a failed delivery,
multiple delivery attempts, insufficient address information, or package refusal.
* We are not responsible for the shipping and return shipping cost if applicable.
* We will
collect the return to sender shipping cost before we send the package back or
deduct the cost on your item price if you decided to do a refund.
* Packages refused by customers may be submitted to additional shipping cost charges by the
Return Shipping Labels Are Issued:
On the event of customer received
broken item like broken zipper, missing parts, broken heels.
* Also when customer received incorrect item, not what you ordered.