We sell new Men's and Women's athletic apparel, outdoor adventure sports clothing and sporting goods at discount prices. We offer authentic brand-name products including Shirts, Jerseys, Shorts, Pants, Sweaters, Running Shoes, Fleece, Jackets, Coats, Sandals, Trail Boots, Hats, Daypacks, Backpacks.
We are dedicated to bringing the finest in adventure
sports clothing, outerwear and outdoor fitness apparel to market. Our practical
experience, technical knowledge, and mutual respect for the outdoor lifestyle
inspire our customer-friendly service. Since 1999, we have consistently exceeded
the needs of serious athletes by offering a superior selection of authentic, new,
1st-quality, high-end, name-brand camping, mountaineering, hiking and active lifestyle
gear for all seasons. We offer insured, worldwide, combined shipping rates.
We are also buySAFE bonded.
We
realize your time is valuable. We can help you receive thorough, but concise,
answers to frequently asked questions. If your questions are still left unanswered,
please ask! The more specific your question is, the better we are able to target
the response you require. If you need clarification, please let us know. Your
questions will be answered to our best ability.
Can you tell me more about the condition of products you
sell?
Items we sell are absolutely
authentic, first-quality {as noted (NEW), new with tags (NWT), new without tags
(NWOT), or new in box (NIB)}, are not used, not from an outlet, and not marked
as seconds, unless specifically indicated otherwise.
We often sell
brands that have a lifetime warranty, however any applicable worksmanship warranties
or product durability guarantees are strictly between the buyer and the product
manufacturer. We do not act as an intermediary in such matters.
I would like to save $$$. How is combined shipping calculated?
Combined shipping rates are available for multiple purchases
shipping together! Generally speaking,
discounts are automatically applied at checkout, but otherwise, we use the following
rules.
Step
1) Decide which items to purchase. Next,
select an available shipping method for your region from the rate box below each
item's description.
Step 2) Determine
your "base rate". The item with the
highest quoted S&H for the shipping method selected is your
base rate.
Step 3) For
each additional item, add 50% of that item's quoted S&H rate
to the base rate. This is your new S&H rate
total.
Remember, when calculating, always use the same shipment method.
For
example: Assume you purchase three items and select an applicable shipment method
from the S&H Rate Box at the bottom of each item listing. Let's say S&H
rates for that method are $8.00 on item #1, $5.00 on item #2, $4.00 on item #3.
To calculate your total S&H rate, apply the base rate ($8.00), plus 50% of
quoted rate for item #2 ($2.50), plus 50% of quoted rate for item #3 ($2.00).
Your new total would = $12.50.
It has been our experience that percentage-based
shipping discounts are the most fairly applied method.
For further
explanation, or another example, please inquire.
Not all items are eligible
for discounting.
How much is shipping? What else can you tell me about shipping
methods?
Shipping rates for the
Lower-48 United States are shown in the rate box below an items listing description.
Rates
may differ for AK, HI, APO, FPO, & US Territories. If the listing does
not state so, please inquire.
For domestic US shipments, we use the United
States Postal Service (USPS).
We ship worldwide ,
internationally, around the globe. We ship everywhere!
We use the United
States Postal Service (USPS) to send international packages.
Glcbal shipping
rates are are shown in the rate box below an items listing description (select
desired country).
We abide by United States federal law & will not
falsify values on documentation.
Import duties, taxes, etc, if
applicable, are imposed by foreign governments & are buyers responsibility.
Estimates of what charges will apply, if any, are unavailable.
Requests
to use pre-existing, third-party shipping account numbers will be denied.
All item listings have their insurance rates specified in the shipping
rate box below an items description.
Your
items refer to buySAFE bonding. Can you tell me more?
The paramount concern for online shoppers is trust. We go well
beyond the standard consumer protections, and we bond all purchases with buySAFE.
The name practically says it all. In today's market, can you afford to trust other
sellers that do not strive to protect you?
We are amongst a select
group of sellers that have passed a rigorous and comprehensive business evaluation
from buySAFE,
which verifies our identity, business reputation, sales experience, and financial
stability. The buySAFE seal indicates transactions are financially protected up
to $25,000 by buySAFE and its surety bond partners.
We purchase
surety bonds on our customers behalf for their protection. Our partnership with
buySAFE enables customers, such as yourself, to begin a relationship with us on
the tenets of assured trust and safety. Best of all, as a buyer, there is no additional
cost to you!
What
are my buyer responsibilties after I make a purchase?
Invoices are sent shortly after you have purchased one or more
items.
Customers making additional purchases will be re-invoiced as applicable.
Prompt communication is required, and expected within (48)
hours of initial invoice.
Florida (FL)
residents must add 7.000 % sales tax (FL Dept. of Revenue requires
us to collect).
Please include item #'s and titles (or copy of purchase invoice)
along with payment.
Payment (US $ Dollars) is due within (7)
days. Please do not procrastinate or delay.
Late or incomplete
payment will jeopardize sale. Please promptly complete payment.
Please
include your full name (avoid abbreviations) and complete shipping address.
Include
a Suite or Apartment #. Please specify if sending to a BUSINESS address.
The
shipping carrier may need to communicate with you. Please include a phone #.
Requests
to use pre-existing, third-party shipping account numbers will be denied.
Shipment Notification is made via e-mail (some ISPs may use spam filters that
misfile or delete such messages).
If using multiple e-mail addresses to
complete a transaction, confirmation will not neccessarily be sent to all of them.
Have patience as we work as quickly as we can in processing your order.
Be
polite in any and all communications about your order or your shipment.
Be
specific when asking questions about your order or your shipment.
Which
available payments methods will I be permitted to use?
1.
(to proceed, please ask us to e-mail a credit card invoice). Via
secure, encrypted web services, we can safely and discretely process payments
from your Visa, MasterCard, Discover or
American Express debit or credit card.
2. (account
balance, debit, or credit card). Safe, secure payment
made via PayPal is available. In fact, we prefer this method. Visa, MasterCard, Discover or American
Express can be used via PayPal.
3a. Money Order or Bank Cashiers Check payable to "Beyond
the Treeline, Inc." *
*. Payment receiving addresses will be made available as part of purchase
invoice.
*. We do not accept Personal Checks. There are no
exceptions to this statement!
Why
do some customers have to pay sales tax?
We are a Florida corporation (a business incorporated in the state of FL), located
in the United States. As such, we are required to collect and remit sales tax
on purchases made by customers having merchandise shipped to addresses within
the state of Florida.
The FL sales tax rate is assessed at 7.000%.
All other customers, making purchases and having items shipped to addresses
that are not located within the state of Florida, are for our purposes, sales
tax-exempt, and do not have sales tax collected from them at the point of purchase.
However, please note that local, state and federal tax reporting guidelines may
require customers to self-report such purchases on their annual returns. We do
not have involvement, or advice, in that process. Consult your respective officials
or tax preparer for more information.
Your listings are in US Dollars -- how will this equal in
my country's currency?
We welcome
international buyers from around the world. Click the button below to use a tool
for converting other currencies into US Dollars, or for converting US Dollars
into other currencies.
When "Best Offer" is enabled, which offers will
be considered?
Occasionally, we will
list items with eBay's Best Offer feature enabled. If you feel that you must attempt
to negotiate a price, this is the feature that you must use to do it.
In cases where a customer elects to make a Best Offer, we expect offers will be
reasonable. The feature is ideally called "Best Offer" for that very
reason. Do not try and lowball us. It won't work, and will only waste time. Place
offers as if they were your highest. Keep in mind that stated Buy It Now prices
are already very fair, and well below manufacturer suggested retail prices. While
you're tendering a Best Offer, someone else may make a Buy It Now purchase. We
may elect to "Counter-Offer" an offer, in which case, please act quickly,
before someone else does!
We reserve the right to decline any offers
that are considered less than reasonable or without merit. If we decline an offer,
do not be offended or upset. We simply must meet certain thresholds in selling
products. We reserve the right to temporarily suspend, or altogether stop using
the Best Offer feature at any time.
What are the terms of your return and exchange policies?
Shop with confidence! YOUR SATISFACTION IS GUARANTEED!
If quality is at issue, or an incorrect item is received, please
contact us immediately for prompt resolution.
All returns require
advance approval, which must be requested within (7) days of delivery receipt.
Only US residents are eligible. Returns are not accepted from smoking households,
and regretably not available to international customers. We also reserve the right
to refuse any request that we deem to be unacceptable. All sales are final on
previously-used/previously owned products that were not sold and offered as new.
Upon return approval, merchandise must be received at our specified return
address within an additional (7) days, and must be in the same condition (new,
unused, complete with tags) as sold, purchased and received. It is important that
returns include the packing slip enclosed with the original shipment.
Customers are required to notify us when a return shipment has begun its transit
and is then presently en route. The shipping carrier used to make the return,
the selected service level, and appropriate tracking data should be specified
at that time. Returns should always be sent via a trackable method, and insurance
is recommended. We take no responsibility, and have no obligations, towards return
shipments that do not safely arrive back in our possession.
Refunds
are issued after returned goods are physically received. Allow up to (7) days
following confirmed return receipt for refunds to be issued. Unless an incorrect
or flawed item was received, the greater value of $5.00 or 15% restocking fees
will apply, and will be deducted from the affected portion of original purchase
order totals. Unless an incorrect or flawed item was received, shipping charges,
both the original amount, as well as the return costs, are non-refundable and
will not be credited. Returns will be subject to inspection. If an item fails
inspection for any reason, including deviation from its original condition, refund
credit may be reduced or denied.
Customers may elect to make a return
for the intended purpose of exchanging an item, whether similar or not, but are
subject to our then current product inventory availability. In such situations,
however, all provisions stated above will still apply. Exchanges will be treated
as returns, coupled with an entirely new sales order of the "replaced-for"
item.
If there are questions about, or unaddressed by, this policy
description, please inquire without hesitation.
) 
Lower-48 United States are shown in the rate box below an items listing description.
,
internationally, around the globe. We ship everywhere!
(to proceed, please ask us to e-mail a credit card invoice).
