• Payment required in five business days unless otherwise specified.
  
• We accept Paypal ONLY.  All buyers must have a Paypal account in order to bid.
  
• Payment via Paypal E-Check (withdrawal from your bank account) will delay your order by up to five business days!  This is important if you need your item quickly!  For fastest service, please use a credit card with Paypal or Paypal balance.

• We ship every mailing day during the month of October.  November through September, we ship in 1-3 business days.
  
• Upon checkout, all available shipping options will be shown.  It is up to the buyer to choose an expedited method if needed.  Whatever method you choose at checkout is how you order will be sent.  We regret that during the busy Halloween season, we cannot accept additional funds to upgrade shipping once payment has been made.
  
• Delivery confirmation is included on US First Class and Priority Mail shipments. 
  
• Tracking is available on all Express Mail and UPS shipments.
  
• Insurance is included on all shipments.
  
• Items will be shipped to your confirmed Paypal address ONLY.  If you have moved and have not updated your address with Ebay/Paypal, PLEASE do so BEFORE bidding.
  
• Notice of shipping and all other email correspondence will be sent to your email on file with Ebay.  If your email address has changed or it is not one you check often, PLEASE update it with Ebay so you can receive timely correspondence.

Please choose the method that insures you will receive your item in time for any special events.  We ship quickly, but we cannot be responsible for postal delays or lateness of delivery because of slow payment, not upgrading to a faster method, etc.

ALL DELIVERY TIMES ARE BASED ON WHEN THE ITEM SHIPS AND DOES NOT INCLUDE 1-4 BUSINESS DAY HANDLING TIME

Cleared payments received after 12:00 p.m. Pacific Time will arrive by 3:00 p.m. on the second business day (Monday through Saturday). 

Signature is required for Express Mail packages.  If you would like a "waiver of signature," please let us know by emailing us through Ebay's messaging system.  Please be sure to include the auction # of the item.

Wigs, opened hosiery items, mustaches, beards, make-up and over-the-head masks are non-refundable, which is industry standard for health code reasons, unless the item is unworn, unopened, unused and in the original packaging.  All other items may be returned for a refund as long as you request such refund within 48 hours of receiving your item and the item is unopened, in original packaging and unused.

If you wish to return an unopened item for a refund, please contact us at sales@bgalcostumes.com within 48 hours of receiving the item for return authorization.  Returns must be received back to us within seven days.  Once the item is received in return, we will issue a full refund of the original bid price; however, please note that we do not refund original or return shipping costs unless we sent you the wrong item in error.  If so, we will pay for you to return the item and will send you the correct item.

ITEMS RECEIVED IN RETURN THAT APPEAR USED, WORN, SMELLING OF SMOKE, PETS, BODY ODOR, HAIR, ETC. OR THAT ARE MISSING PIECES (PACKAGING, TAGS, ETC.) WILL BE REFUSED AND RETURNED TO SENDER.

EXCHANGING COSTUMES FOR SIZE ISSUES:
Please be sure to read the auction carefully for sizing and measurement information.  If you purchase a costume that does not fit, we will exchange for a different size as long as you notify us within 48 hours of receiving your item; however, you will be responsible for all shipping costs to return the incorrectly-sized costume and the return shipping costs to send you a replacement size.  Please note that you MUST contact us first at sales@bgalcostumes.com for authorization before returning a costume for exchange.  It's possible we may not have the size you need in stock or the costume you received may be "one size fits all."  If that is the case, you may return the unworn costume to us for a refund; however, return shipping costs are non-refundable.

HALLOWEEN RETURNS
As with all Halloween retailers, all sales during the Halloween season (9/15 through 10/31) are FINAL except under special circumstances.  All unauthorized returns will be refused.

DAMAGED OR NON-RECEIPT ITEMS
Insurance is included on all items.  If an item arrives damaged, please contact us immediately.  Retain ALL packing materials as examination may be required by the insurance carrier.  A replacement item will be sent within two business days.  If we are sold out of the damaged item, a full refund, including original shipping costs, will be issued.  We may, at our discretion, request that the damaged item be returned to us in order for a refund to be issued.  If so, we will provide a pre-paid return label.  

Per our insurance carrier's wait times, we will replace any item not received within the U.S. in 30 days and in 90 days on international packages. 

Please contact us before leaving feedback if you have had a problem with your transaction.  We do our best to work with all our customers to come to a successful and satisfactory transaction for everyone.  We want to make you happy!  

If you ARE happy, we appreciate you leaving us FIVE STARS in all categories during feedback.  Even four stars is considered unacceptable by Ebay standards, so we appreciate your consideration.