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Customer Service

  

Our commitment to you

At Bibliografi we strive to offer first class customer service. We want to make buying on eBay a pleasurable and hassle-free experience. If at any time during the purchase process you encounter any queries or problems please e-mail us at sales@bibliografi.co.uk and we will do all we can to sort matters out if at all possible. We are members of the PBFA (Provincial Books Fairs Association). We are VAT registered and our number is 867139295.

Lost or damaged items

Should your item not arrive within the time period specified within your despatch e-mail, please allow a couple more days for postal delays and then e-mail us at the address above. We will then do everything we can to trace your parcel through Royal Mail. Parcels are occasionally delayed in the postal system for a variety of reasons and can arrive a few days late, though from our experience Royal Mail are very reliable. In the very unlikely event that your parcel does not arrive at all, we will provide you with a full refund (see below). Likewise, in the rare event that your item is damaged in transit you can also claim a refund.

Returns and refunds

In accordance with eBay policy, we accept returns within 14 calendar days, provided the item arrives back in original condition. Depending on the circumstances, postage may not be included in the refund. Should your item be lost or damaged in transit, or you wish to return for any other reason, in the first instance please e-mail us at the address above. Please await our response before posting an item back for refund. We may require the returned item to be insured in transit and will specify this in our response. Returns should be sent to Bibliografi, 1 Course Road, Ascot, SL5 7HQ, UK. Bibliografi prides itself in providing accurate descriptions of all its items (for books, see the table within the eBay listing titled 'Our Book Descriptions - The Bibliografi Guarantee').

How to contact us

We request that you contact us by e-mail in the case of problems, queries or concerns. However, you can also telephone us on 07973-420422 (00 44 7973 420422 from overseas) in the event of an urgent or unresolved query.