When are orders processed?
Most orders are shipped within 1-3 business days after receiving your order. Actual shipping time is contingent upon availability of merchandise and credit verification. No orders are processed or shipped on Saturdays, Sundays or holidays. In the event of delays, every effort will be made to contact you by phone, e-mail or mail. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder, substitute to another item, or cancel your order.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We also reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verification or information before accepting any order. 

Payment Options
We accept Visa, MasterCard, American Express and Discover cards. In addition, we also accept Cashiers Checks, Money Orders and Company Checks.
Please note: Company checks may require up to 10 business days to clear before an order ships. 

Credit Card Declines
If your credit card is declined during order processing, you will be notified via Email and/or by telephone within 48 hours. You will have 7 days in which to contact us with a different credit card number or alternative payment method. If after 7 days we have not received a response, your order will be canceled. 

Alternate Billing/Shipping Address
If you have placed an order with a billing address other than what your credit card company has on file for you, your order will be held until we can verify the correct billing address. If you are shipping your order to an address other than your billing address, you must list the shipping address as an alternate address on your credit card. If it is not on file your order will be held. Your order will remain on hold for 7 days, after which if we have not received a response to our requests that the shipping address must be listed as an alternative address, your order will be canceled. 

Sales Tax
We only collect local sales tax on orders shipped within NY State. For areas outside of NY State, please check with your local tax authorities regarding any local sales tax liabilities.   

Order Cancellations
To cancel an order, you will need to contact a Customer Service representative by phone at 877-504-5957. Email cancellations will not be accepted. If you cancel an order before it ships, a refund will be issued less a 5% processing fee of charging and refunding your credit card. If you request cancellation of an order after the order has shipped, you will be responsible for all shipping charges even if you refuse the package and do not sign for the delivery. 

Damaged Products:
All claims for damaged merchandise must be made within 24 hours from the date that the merchandise was received. The claim can be initiated by you or a Big Apple Appliances representative. All original packing materials and/or boxes must be saved and made available for inspection, in order for a damage claim to be considered by the shipper. Big Apple Appliances will not be liable for any monies lost if the claim is not filed within the required time period. If you decide to file a claim with the shipper directly, you must notify us to receive proper credit or replacement.

Please Note: Before accepting any trucking delivery, please make certain to examine the unit for any signs of damage. Remove the product from its packaging for a complete inspection. Once you have signed for delivery, you may not be able to file a claim with the trucking company.

Defective Products:
Most products that we carry include a full warranty of at least one year. If you receive an item that is defective upon delivery and is not due to shipping damages please contact customer support at 877-504-5957 within 48 hours of receipt. If your item is defective after the first use please contact the manufacturer directly. Contact information for the manufacturer is included in the product literature.
(Note: Warranties on mini split air conditioners only include parts and do not include labor. The licensed professional who installs your air conditioner should always provide you with a labor warranty.  

Non-Defective Product Returns:
Non-defective products can be returned within 7 days if returned unopened, for credit less shipping. Items that have been opened can be returned, but will be subject to a 15% restocking fee to cover testing, cleaning and repackaging expenses. In addition to this fee, a pro-rated charge (up to 100%) will be assessed for items that are returned incomplete or with non-resalable parts. 

Return Notes:
All returns must be pre-approved by a customer service representative for an RMA number (Return Merchandise Authorization). To accomplish this, please call our customer service department at 877-504-5957. Any item returned or refused without applying for an RMA, will be subject to a 30% restocking fee. Once your request has been received, you will be contacted within 7 business days with an RMA number and instructions for sending back the item(s). The RMA number, once provided, is valid for 2 weeks only. You must re-package any item(s) being returned as it was delivered to you, with all components, materials and documentation. If you received your item double boxed, it must be returned in this manner. Once shipped, Email the tracking number(s) to us with your Big Apple Appliances order number. We will notify you via Email of your refund once we have received and processed the returned item(s). Shipping costs are refunded only if the return is a result of mis-shipment. Please allow up to 2 billing cycles for your credit to be posted to your account. 

Typographical Errors
In the event a product is listed incorrectly due to typographical, description and/or errors in pricing, Big Apple Appliances shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Big Apple Appliances shall immediately issue a full credit to your credit card account. 

Rebates
Many of the products we sell offer mail-in rebates from the manufacturer. Please note that if the rebate form is not provided to the manufacturer in accordance with their rules, the manufacturer may refuse to honor the rebate, so be sure to follow the manufacturer’s instructions.

Collection/payment of rebates is solely between the customer and manufacturer.Big Apple Appliances assumes no liability or guaranty of payment of third party rebates. Use of any rebates here is limited to the terms and conditions as determined by the manufacturer. If you have questions on these terms and conditions, please contact the manufacturer for assistance.