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Store Policies |
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Payment |
- We accept Visa/MasterCard, American Express, Paypal,
money order & personal check (U.S customers only)
- Kindly arrange payment within 3 days after auction ends
- New York State resident is to pay 8.375% sale tax
- For international buyers, all payment needs to be in U.S. dollars
- Personal check requires 10 business day waiting period
- Please make check / money order payable to:
Bigapplewatch.com
33-70 Prince Street, Room
603
Flushing, NY 11354 |
| Shipping |
- We ship to the following countries (in alphabetic order)
| United States |
Austria |
Australia |
Belgium |
Brazil |
| Canada |
Denmark |
Finland |
France |
Germany |
| Greece |
Holland |
Hong Kong |
Iceland |
Ireland |
| Italy |
Japan |
Mexico |
Netherlands |
New Zealand |
| Norway |
Portugal |
Singapore |
South Korea |
Spain |
| Sweden |
Switzerland |
Taiwan |
United Kingdom |
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If your country is not on the list, please contact us.
- Item will be shipped in 2 business days after payment is received.
- For credit card payment, we ONLY ship to credit card billing address
- For Paypal payment, we may request to ship to a Paypal confirmed address depending on buyer's feedback rating.
- No local pickup, no exceptions.
- For international orders, buyer is responsible for any custom duty tax
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| Return / Exchange |
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If you are not happy with your purchase, please contact us for refund within 7 days of delivery. Shipping fee is not refundable. Item must be in its original condition, including box, manual, price tag, no missing links on metal band watch or wearing marks on the leather band. Please contact us for return authorization. |
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| Customer Service |
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For any questions or concerns regarding your order, please call us at 800-920-9711 or 718-539-4572. Or you can find us via Skype at bigapplewatch. Or you can email us at care@bigapplewatch.com. Customer service will be available Monday - Friday from 10:00 a.m. - 5:00 p.m. Eastern Standard Time. |
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| Frequently Asked Questions |
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When will I receive my winning item?
All winning items will be shipped within 2 business days after payment is received. For U.S. shipment, the average delivery time for is 2-3 days via Priority Mail. For international shipment, the average delivery time for registered air mail is 7-10 days via USPS Registered Air Mail. Delay could happen for international shipping mostly due to custom inspection and clearance.
Have you received my check or money order payment?
We will send you an email to let you know that we have received your payment and your item scheduled shipping date.
What happens if my item was lost in transit?
If the shipment is insured, we will file insurance claim and get you the replacement or refund.
My watch is loosing time, what do I need to do?
Factory defects do happen sometimes. But mostly often the watch just needs a new battery. The watch comes with a battery that was installed originally by the manufacturer when the watch was assembled and it could run low at the time of sale. We check every watch before shipping.
How do I change battery or adjust the band size?
You need the tools to do it right. Please bring the watch to a local jeweler or a watch repair shop to have a professional do it for you.
Who will provide warranty service?
If the watch appears to be "Dead on Arrival" or problem occurs within 7 days of the delivery, you can simply contact us for replacement. After that, your watch is covered under manufacturer warranty. Each watch comes with warranty / instruction booklet, which contains information of how to obtain warranty services.
I have a big wrist, will this watch fit?
All ladies watch has standard wrist size of 7 1/2 inches. All men's watch has standard wrist size of 8 inches. For watch that has a metal band, most often, links can be obtained for free from the manufacturer. |
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