Q: How can I pay for my purchase?

A: We accept all major credit cards as well as PayPal. See our Payments page for complete details.

Q: I placed an order. Can I cancel it?

A: If your order has not yet processed for shipment, you can cancel it. HOWEVER, orders are generally processed by our system for shipment within an hour of when the order is placed. Once our system processes that order (i.e. forwards it to one of our fulfillment centers for shipment), it is too late to cancel the order – even if the order has not yet actually shipped.

Q: How will my item be shipped?

A: Your order will ship via USPS, UPS or DHL at our discretion. See our Shipping page for full details.

Q: How long will it be after I order before my order ships?

A: Your order will usually leave our warehouse within 2 business days of when we receive payment for the order. In the event that we discover the product is damaged or unmerchandisable or if we recognize that the inventory may be otherwise unavailable, will contact you to make arrangements for either a refund, reshipment, backorder or other applicable action.

Q: Can I return my product?

A: You can return your product. Please email orders@bigrockmedia.com to receive a RETURN AUTHORIZATION (which must be included with your return for your return to be correctly processed). Products can ONLY be returned in UNOPENED & UNUSED condition. All returns must be made within 30 days of delivery. Shipping, handling and insurance charges can not be refunded. Restocking fee(s) may apply. Damaged, defective and misshipped items can be returned for replacement, only. See our returns page for complete information.

Q: How do I contact BigRock Media?

A: You many contact our customer service team by email at: orders@bigrockmedia.com or through our support site