First, we would like to thank you for the purchase of your item from the Billet Depot eBay Store! Your complete satisfaction is our main goal. We would like to take a moment of your time to explain eBay’s new feedback system. Leaving positive feedback allows us to serve you with competitive pricing and quality products on eBay. We strive to process and ship your orders within 48 hours, and in most cases they ship out the same day. We offer competitive shipping prices to get your items to you as fast as possible.

If you are not completely satisfied with your purchase, please contact us directly by email: billetdepot@gmail.com or by phone 561-588-6630, before leaving negative feedback or low star ratings.

We have included information from the IMA (Independent Merchants Association - http://leavingfeedback.com) below that will help you to understand how eBay’s DSR System works, and how leaving 5 star ratings benefits you.

Detailed Seller Ratings (DSR's)

The IMA believes eBay buyers are very smart consumers who have not been well informed regarding the recent feedback changes. One key area that is important for eBay buyers to understand is the new feedback rating system - DSR’s.

Based on the criteria above, It would be normal for a buyer to assume that a rating of 4 stars is a good rating for the seller.

Based on the above definitions, it would mean that:

• The description was accurate
• You were satisfied with the communication
• You felt the item was shipped quickly at a reasonable cost

Unfortunately, the reality is that any rating lower than 5 stars can have a significant negative impact on sellers and the eBay community as a whole because eBay has structured the system to reward sellers with over a 4.5 average, and to penalize sellers with under a 4.5 average.

Yet from the wording of the allowed ratings a buyer would never know this and most would naturally assume that a 4 star rating is a very good rating. After all, staying in a 4 star resort is considered to be very good in the real world and 5 star resorts are rare (and extremely expensive).

If a seller has a 4.6 or lower rating, eBay will penalize that seller by charging them higher fees, and disadvantaging that seller’s items in search.

What does this mean to you, as a buyer?
Unfortunately, what this can mean is higher prices. The more fees eBay sellers pay, the more they must charge for their items. When a seller’s items are disadvantaged in search, sales slow and prices increase.

Sellers understand they must earn your positive feedback and want to hear from you if you feel that the transaction was less than a positive experience. We strongly encourage you to email the seller with any problem and allow them the opportunity to resolve your issue. The IMA believes that people are basically good and that most problems can be worked out amicably between the two parties.

A Note about the Two Shipping Stars:
Shipping and handling charges are the only star rating you know at the time of purchase, as the charges are specified upfront. It should be noted that sellers have little or no control over what the shipping carriers charge for transporting items. Some very large companies receive large discounts on shipping, but very few eBay sellers receive discounts. Please keep in mind that there is really no such thing as free shipping. It is paid to the shipping company by the seller, who must then incorporate this cost into their prices. Since the buyer is aware of the shipping and handling charges before purchasing the item, the most important points to consider when leaving a star rating for Shipping and Handling Charges are not the actual charges, but the following:
Did the seller:

1. Quote the shipping price in the original auction listing?
2. Ship using the method stated in the auction?
3. Pack the shipment safely, using appropriate packing materials?
4. Charge a reasonable shipping price, compared to other online sellers?

Important Points to Consider when leaving a Star Rating for Shipping Time:
The most important consideration for the Shipping Time star is ‘when was the item actually shipped?’ not when was the item delivered. This is particularly true for International orders, which are often delayed by Customs or Postal Inspectors upon entry into your country. You can easily assess when the package was shipped by the postmark or other similar date marking, and rate the seller based on this date, not the overall delivery date. If you require your item be expedited, we recommend contacting your seller before issuing payment. In many cases they can offer overnight or expedited shipping at an additional cost.

Final Comments:
Leaving a neutral or negative feedback, or leaving DSR scores of less than 5, is not the best way to get a seller to fix a problem since these ratings currently cannot be removed or changed. Once they are left, eBay recalculates the feedback percentage that represent this seller's reputation.