Your satisfaction is our priority. If you need assistance, please don’t hesitate to contact one of our stellar customer service representatives before you give us a 5 star approval rating. We are a small business full of attentive and personable employees and we want you to be happy.
Questions or concerns?Check out our Policy and FAQ sections, and then email us through the "Contact Seller" link. You can also feel free to call us directly anytime at 718-907-4444. We are here Monday through Thursday from 10:00 AM to 6:00 PM and on Fridays until 3:00 PM, Eastern Standard Time.
Need to change or cancel an order?Call us as soon as possible at 718-907-4444. We’ll try our best to intercept your order before it gets processed. If you can only message us, make sure to put “Request to Change” in the subject title.
Please note: If you send us a second message without first getting a response, our system shows the timestamp of your most recent message.
For example: If BuyerID1 emails us at 10:00 AM and again at 3:00 PM, BuyerID1’s messages get pushed back to 3:00 PM.
Calling us after-hours?Please leave us a message and we will return your call as soon as possible. We respond to most emails and calls within 1 business day.