BIDDING POLICY: We
are committed to customer satisfaction and look forward to a mutually
successful transaction with all bidders and winners. If you don't see the tubes
you want please ask us a question on this auction and tell us what you
want. We will check our inventory and create a custom auction with a
"Buy it now" price just for you.
SO HAPPY BIDDING!
We also reserve the right to
cancel auctions with bidding if EBay has system errors in the last hour of the
auction. Usually we will relist and start the auction over. If we
don't receive payment within 7 days of your winning the auction, we reserve the
right to relist the item. OR, if buyer does not respond to emails about payment
requests, we will relist, or sell to next bidder 5 days after the auction ends.
By bidding on this item, you are
agreeing to the terms and conditions of this auction and its reference links as
well as the terms and conditions outlined in the eBay rules. In the
event that the terms conflict with this item's description, the description
takes precedence. If you do not accept these terms, please do not bid.
PAYMENT POLICY: We prefer
payment via PayPal (fastest), but also accept Cash or US Bank Checks. You can
also use credit cards or e-checks thru the PayPal system.
IF YOU ARE
PAYING WITH PAYPAL, WE ONLY SHIP TO PAYPAL CONFIRMED ADDRESSES. IF YOUR TOTAL
PAYMENT (OF ALL ITEMS PURCHASED FOR COMBINED SHIPPING) IS OVER $250, WE SHIP
ONLY VIA DELIVERY SERVICES THAT GENERATE A TRACKING NUMBER AND REQUIRE A
SIGNATURE CONFIRMATION UPON DELIVERY. IF THE ITEM IS LESS THAN $250, WE DON’T
REQUIRE A SIGNATURE CONFIRMATION, BUT RECOMMEND INSURANCE. INSURANCE IS
OPTIONAL UNLESS SPECIFIED.
Combined Shipping: We do combine
shipping for all items bought within several days – so save on shipping costs
and pick up another item! Before paying, please wait for a combined
shipping invoice from us to take advantage of this benefit.
Domestic (U.S.A.) Shipping:
We ship via USPS Priority Mail and Express
Mail to confirmed addresses (if using Paypal). Email tracking information is
available and will be sent to your Paypal or eBay email address when the
package is shipped.
You must pay for insurance (which is
optional) and NOT included in shipping and handling fees or for auctions
offering “free shipping” unless we require it on the individual auction. If you
decline insurance and the item arrives broken/damaged or not at all, we will
not be responsible. Free Shipping auctions use priority mail only in the USA.
We usually ship ever business day unless we
are on vacation. Domestic priority delivery times are typically 3-7 days after
you are notified of the shipping date. If you need it fast, choose the Express
We combine shipping costs, so buy
more than one item and save on shipping for multiple items!
Since many of our items are fragile and high
value and are paid via Paypal, we only ship internationally via Priority Mail
or Express Mail which gives you on-line tracking and insurance options. We
declare that the contents are "Vacuum Tubes" (if applicable) on the
customs slip at full auction value. Auction shipping quotes do not
include international insurance which is optional. Buyers will pay custom’s
fees on the declared value or insured amount.
You can determine the international shipping
to your country by using the shipping calculator at the top of the auction. Choose your
country and click the “UPDATE” box for rates to your country.
We specialize in International sales, but due
to customs and other circumstance out of our control, we are not
responsible for items damaged or not delivered by CUSTOMS! It is YOUR
responsibility to check with CUSTOMS to retrieve your item as it is often
delayed there. Most delays are due to customs holding in YOUR COUNTRY, so check
your tracking and with Customs and also your neighbors if they accepted a
package for you. Feel free to email us inquiring when your item was shipped
and the US Customs Form Number, but please understand that shipping times vary
and WE are not holding your item, we want you to enjoy it! Filing a complaint
or dispute with Ebay or PayPal after your item is shipped, but not yet
received, doesn’t get your item there any faster.
PLEASE ALLOW 2 TO 6 WEEKS FOR
INTERNATIONAL DELIVERY. WE HAVE EXPERIENCED LONG DELAYS UP TO 90 DAYS THROUGH
CUSTOMS FOR ITALY, FRANCE, GERMANY AND OTHER NATIONS. CHECK TRACKING WITH
YOUR CUSTOMS OFFICIALS IF YOU EXPERIENCE A DELAY IN DELIVERY.
TUBEMEISTER GENERALLY SHIPS
MONDAY THRU FRIDAY. WE USE PRIORITY MAIL, AND EXPRESS MAIL. WE HAVE SHIPPED
OVER 13,000 PACKAGES TO E-BAY CUSTOMERS WITH A VERY HIGH DELIVERY RATING. OVER
99.99% OF OUR PACKAGES ARRIVE ON-TIME AND FREE OF DAMAGE.
EMAIL COMMUNICATION: Please use EBAY's
mail message forwarding system ONLY as we cannot reply to email sent to our
Paypal address. We use the EBAY email system to contact you and it works
very well for us. Ask questions before bidding about anything concerning
the auction and shipping to your location. Communication between buyer
and seller makes for a smooth transaction for both of us!
RETURN POLICY & WARRANTIES: TubeMeister
warrants against “DOA” (“dead-on-arrival”) or differences between an item description
(exclusive of illustrative pictures) and the items received. Any DOA or
defective item should be returned (e.g. in transit back to us with a copy of
the invoice) within 3 days of your receipt of the item and notification
to us using Ebay messaging for our record. Please include a brief description
of the problem and use your eBay ID in all correspondence.
Occasionally we ship a tube in a
box with a different label and we will gladly replace the wrong shipment with
the proper item at our cost. We test all tubes prior to shipment and warrant
that they test as “new” or better on our calibrated tube tester. Due to
differences in vintage tube gear we CAN NOT guarantee that the tubes will test
as well in your tube tester or will meet the specifications of your particular
equipment or are fit for a particular application.
If you need to return your
purchase and request a refund, we do not refund shipping and insurance charges
that were incurred to ship the product to you or return the product to us. If
your purchase has a refund option (check the auction), we will issue a refund
only after the products are returned and have been verified to be the same ones
sent and also test new or better on our tube tester. Purchase refunds will be
in the same form as purchase payments.
FEEDBACK POLICY: We want
satisfied customers and try to give good feedback to all buyers who pay on time
and who have given us positive feedback. Our Feedback to you is usually
provided when the transaction has been COMPLETED. (We have received payment,
you have received the merchandise, are satisfied with the transaction and
have given us feedback.) If you have any problem with
merchandise or the transaction or late shipment or are thinking of leaving
neutral or negative feedback or less than a 5 ***** rating in any category,
PLEASE CONTACT US using Ebay messaging so we can resolve the problem to your