We offer insurance for all parcels.

PLEASE NOTE we are NOT responsible for lost, stolen or damaged items sent WITHOUT INSURANCE.

Insurance is at US buyer's discretion and REQUIRED for International parcels. It is recommended should any damage or loss occur after leaving our business. WE CAN NOT be RESPONSIBLE for the mishandling of packages once they leave our dock.

Should your parcel be lost, stolen or damaged a claim can be filed after the stipulations below are met:

►Damage, rifling or theft - Please notify us so we can start claim paperwork.

►LOSS OR NON RECEIPT

 US SHIPMENTS   - a claim can be filed 21 days after non-receipt or loss

 INTERNATIONAL - a claim can be filed 45 days after non-receipt or loss

An affidavit must be filled out by the recipient. Recipient must fax or Send affidavit scanned in an email back to us so we can forward for claim payment. Failure to do so will result in no refund or replacement.

Click here to print the affidavit.

Please sign the scanned affidavit and email or fax us the signed affidavit back.

Please be patient with us during this process as we don't set these rules the insurance company does and we both have to abide by them. We understand it can be frustrating to wait through this process and we appreciate your patience.