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Phone - Customer Service / Sales

We can be reached at (800) 375-5107

Our call center hours are:
Monday through Friday: 5:00 am to 6:00 pm PST
Saturday: 9:00 am to 2:00 pm PST
Sunday: 9:00 am to 2:00 pm PST

Build observes the following holidays, and will be closed:
  • New Year's Day, January 1
  • Easter Sunday
  • Independence Day, July 4th
  • Thanksgiving Day, 4th Thursday in November
  • Day After Thanksgiving
  • Christmas Eve Day, December 24
  • Christmas Day, December 25

Email - Customer Service / Sales

We can be reached at the following address: ebaycs@build.com

Returns / Order Cancellations

For more information on the returns process please review our returns policy.

If you have a cancellation request, we highly recommend contacting our call center staff at (800) 375-5107 as this allows us to process your cancellation request as quickly as possible. If you would like to view more information on the cancellation process and what it entails please see our cancellation policy on the returns page.

Physical / Postal Address

Need to write us by mail? Please use the following address:
Build.com, Inc.
402 Otterson Dr., Ste 100
Chico, CA 95973

** Returns must be pre-authorized and are returned to their original shipping center. Please check your Return Goods Authorization email for the proper return address.