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Return Policy

General or defective returns are accepted for items fulfilled by Build. We accept general and defective returns up to 30 days after receipt. There's no minimum value on returns. We do not charge restocking fees. Clearance/Liquidation/Closeout items and all appliances may only be returned if found to be defective, or damaged upon delivery.

Qualifications for a general return:

  • Return requested within 30 days of delivery
  • Must be in resalable condition
  • Must be free from scratches and/or defects
  • Must not have been installed
  • Must be in the original manufacturer’s box and packaging
  • May not have any writing on the original packaging
  • May not be missing pieces
  • Must not be a clearance/liquidation/closeout item

Qualifications for a defective return:

  • Return requested within 30 days of delivery
  • Has a defect that hinders its usability for the purpose in which it was designed and manufactured

Gas powered items that have had gasoline put in them are not returnable due to shipping restrictions on hazardous materials. Once gasoline has been put in the tank the item immediately falls under manufacturer warranty. You may contact us or the manufacturer in order to locate a service center near you.

You can also cancel items that have not been shipped yet. To cancel an order that has not yet shipped, please call our customer service department immediately. Once an item or an order has been shipped it cannot be canceled, and you will have to process a general return.

Build is not responsible for any labor costs related to handling, installing, or uninstalling items purchased. Items that have had gasoline in them are NOT returnable due to shipping restrictions of hazardous materials. Items that are special ordered may not be returnable. If an item is defective or damaged, we will issue credit in full or provide replacement parts. If you're uncertain about any part of this return policy information, or if you have unanswered questions, please contact our customer service team (detail below):

Build Customer Service:

Phone - (800)375-5107

How to Setup a Return

Setting up a return request online is quick and easy; just login to your eBay account and access the return request tool. Once you've submitted a return request, you'll receive an email with an approved RGA number or a denial within 48 hours. Reasons or additional instructions will be provided with any denials. Return shipments must use a carrier who offers tracking (like UPS). Please avoid non-traceable carriers (like US Postal Service). All items must be returned with the return goods authorization (RGA) number provided. The RGA will be sent via e-mail. Items returned without an RGA number may experience credit delays. By default, low-cost pre-paid labels (PPLs) or Bill of Ladings (BOLs) are provided for all returns. For general returns, the cost to ship the item back is deducted from your credit amount once the item is received and inspected by our warehouse. You may opt-out of receiving a PPL or BOL by contacting our customer service team (detail above). If you opt-out, then you must provide us with valid tracking information to receive your credit and avoid processing delays.

Order Cancellation Requests

Cancellation requests must be processed by a customer service team member. Please contact our customer service team (detail above). Speaking with a team member allows us to review and process your request as fast as possible. We can only cancel an order if it has not shipped. Once the order is en route, it then becomes a return and must follow our return policy (detail above).

We will do our best to process the return quickly.

Please allow 14-21 days for processing. Refunds will be credited to the original purchasing PayPal account.