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Q:What
is your return policy? |
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A:We
offer a Dead On Arrival (DOA) Warranty ranging from 7 to 30 days on most
items. Please review the terms of the individual auction for full
details.
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Q:Do
you combine shipping? |
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A:Yes:
We use eBay's standard shipping calculator in our auctions, however
when combining shipments this is not an accurate tool. When you make
your purchases please notify us that you would like your shipment
combined, and then wait to be invoiced with an updated combined shipping
price.
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Q:When
can I expect my order to arrive? |
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A:Our
standard shipping method for domestic purchases is FedEx Ground. We ship
out all paid items on Tuesdays and Fridays. FedEx estimates Ground
shipments will arrive in 1 to 5 business days. For faster shipping
please contact us and we will accommodate you.
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Q:How
much is the Shipping and Handling Charge? |
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A:We
use eBay's standard shipping calculator to determine shipping cost. We do not
add any handling charge unless other wise clearly stated in the
individual auction.
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Q:Do
you ship internationally? |
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A:Yes:
We ship internationally with FedEx International Economy. Please contact
us with a postal code for your location to receive a shipping quote good
for one week. If you have a state side address that you would like the
item to be shipped to, please contact us with the postal code to receive
a shipping quote via FedEx Ground.
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Q:Can
I have my item shipped to a location other than my billing address? |
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A:Yes:
Please contact us with your postal code for a shipping quote. If you
have already made your purchase please contact us with your full address
and wait to be invoiced with the correct shipping cost.
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Q:How
do I know when a freight shipment is required? |
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A:Any
shipment in excess of 150 pounds must be shipped by a freight courier.
We will state on the individual auction that the item will require
freight.
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Q:What
should I do if there is a problem with my purchase? |
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A:It
is our goal that our customers be 100% satisfied with the products and
services that we provide. If you are dissatisfied in anyway with your
transaction please contact us via email or phone and allow us the
opportunity to address your concerns. weareit@burchamsmetals.com
541.926.4616 |
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