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Warranty and Returns
you’ll be so satisfied with your buying experience at Burcham’s Surplus you’ll
recommend our eBay store to others. We offer a warranty on selected items to
enhance buyer confidence but we hope you’ll never need to file a warranty
claim. We discuss our warranty policies in very strict terms out of necessity
but please understand that customer satisfaction is our highest priority. We
believe when it comes to warranties that a happy customer is an informed
customer. You have our promise that items will be represented accurately, you
will be treated fairly and ultimately we want you to be happy.
happy to accept a return if it turns out an item doesn’t suit your needs. We’re
not a corporate giant with an inexhaustible budget, so we cannot afford to
absorb all the costs of a return, but we do want our customers to have the
liberty to take reasonable risks on quality products. We prefer to think of our
return policy as a happy medium between the completely risk-free returns of
high-end, high-cost retailers and the rigid “As-Is-No-Return” policies of the
typical small time eBay seller.
Satisfaction Return policy is only for items you might return because of they
don’t serve your purposes or meet your needs. If your item is a
or your item is
Dead On Arrival (DOA)
the following information does not apply. In these cases we provide a full
refund, so contact us right away and we’ll get your problem resolved quickly.
How do I
return an item because I’m not satisfied?
actually pretty simple. It’s just four easy steps:
within 15 days.
Return the item.
Get your refund (minus original shipping and 10% restocking fee).
Help us cancel the sale.
are the details?
1. Contact us.
Please arrange your return within 15 days of receiving your item.
The clock starts when the shipper posts back you package as delivered. Just
contact us by
email or phone within the first 15 days to get the process started. Please
don’t ship the item back without contacting us first.
2. Return the
You’ll need to arrange the return shipping. We recommend you use
a credible carrier with the appropriate amount of insurance to cover the cost of
the item. The party who ships the package is always the one insured, not the
receiver. We leave it to you to make your own decisions about carriers and
insurance, but please understand an uninsured item damaged or lost while being
returned to us can severely complicate the return process.
Please make sure the package you return contains everything sent
in the original shipment in the original condition, including power cables,
manuals and other accessories. Yes, we will attempt to resell your returned
item, so we’re hoping to list it again in the same condition which you purchased
3. Get your
We’ll process your refund when we’ve had sufficient time to
inspect the item – usually within one business day of receiving your return.
Your refund will be for the original purchase price minus the
original shipping and minus a 10% restocking fee. For example, if you
originally paid $59.99 for an item plus $9.55 for shipping (a total of $69.54),
then your total refund would be $53.99.
original purchase price
restocking fee (10% of $59.99)
Some items of lesser value will not be worth your cost to return,
but we hope you understand this is the only way we can offer satisfaction
returns and still stay in business. Please take this into consideration when
purchasing items of lesser value.
We’ll process your refund back to you by the same means with which
you paid. Payments methods other than PayPal, such as credit card, may be
subject to a delayed refund, but we’ll make it happen as quickly as possible.
4. Help us
cancel the sale.
Finally, we need your cooperation to cancel the original eBay
transaction. You’ll only need to confirm the cancellation when eBay sends you
an email. This is the only way we can be refunded for the 10 to 12% final value
fees we paid to eBay when you paid for your item.
To sum it
If you are
not 100% satisfied with your purchase, return it for a refund. There are some
fees, but they’re minimal. If you need to make a return we’ll work with you to
make it as quick and trouble free as possible.
are sold “as is” unless explicitly stated otherwise in the item description of
means the item is for sale as it is physically depicted and verbally described
in the listing with no guarantees about the functionality of the item. We do
our best to disclose obvious defects that will impede the function of an item by
using pictures and/or a verbal description. Some defects may go unnoticed
therefore, Burcham’s Surplus cannot be held responsible for unstated defects on
items sold “as is.” Please review items for sale “as is” carefully and contact
us with any questions you may have before bidding or purchasing.
within a listing that indicate the functionality of the item such as “This item
powers on” are meant to aid in describing the current condition of the item.
They are not meant to be statements of warranty nor are they meant to indicate
that the item has been tested and certified as fully functional. No item
carries any warranty unless is explicitly stated in the item description; even
if statements are made regarding functionality of the item. Please review item
descriptions carefully before bidding or purchasing.
We offer a
Dead On Arrival (DOA) warranty on many items that we sell.
Arrival” means that upon receiving and testing an item, you discover it does not
function as the manufacturer intended it to function. DOA warranty does not
cover any cosmetic defects unless they can be demonstrated to directly impact
the function of the item so that it does not function as the manufacturer
intended it to function. DOA warranty does not cover instances where you
discover the item will not work for your specific application; DOA warranty is
not a satisfaction guarantee.
firm on the period of a Dead On Arrival (DOA) warranty. Our DOA warranty is for
On Arrival (DOA) warranty period begins on the day that delivery is confirmed by
the postal carrier. We request that the postal carrier provide you (the
customer) with a tracking number and special notices to confirm shipment and
delivery; these notices will be sent to the email contact address you provide to
eBay. In the case of DOA warranties, please pay careful attention to the
delivery confirmation you receive in your email, especially if you represent a
business or you believe there is a possibility that your shipment may be
received by someone else at your shipping address. The DOA warranty period will
not be extended in any case where the carrier’s delivery confirmation has gone
undisputed by the recipient.
feel that you have a Dead On Arrival (DOA) claim you must contact us within the
allotted time period of the warranty. We are never obligated to extend the DOA
warranty longer than what is stated in the original listing. Any extensions we
may offer will be solely at the discretion of Burcham’s Surplus. We will never
consider extensions in the case that we are not contacted during the prescribed
Surplus is not liable when items are lost or damaged during shipping. Shipping
insurance is available. Insurance is optional but strongly recommended.
believe that a warranted item is Dead On Arrival (DOA) please follow these
instructions to process a claim.
Returning a Dead On Arrival (DOA) Item
Contact Burcham’s Surplus within the designated warranty period with an
explanation of the product defect.
Burcham’s Surplus and the customer agree the item is DOA, please ship the item
back to Burcham’s Surplus. Please do not ship the item back before contacting
us. The buyer is responsible to provide adequate packing and packaging equal to
quality with which the item was received. The buyer is responsible to ship with
a carrier that will provide the buyer and seller with adequate means of tracking
a shipment. Return shipping costs are the responsibility of the buyer.
Once the item is received by Burcham’s Surplus and the condition is verified we
will process a refund. Funds will be credited back to the PayPal account or
credit card that you used to make the original purchase.
3407 Pacific Blvd.
Albany, OR 97321
are final. Burcham’s Surplus is never obligated to allow returns on a
non-warranted item, however, exceptions may be granted in rare cases. Any
exceptions we may make to this policy will be solely at the discretion of
Burcham’s Surplus. Please follow these instructions to process a claim.
appreciate your business and we also appreciate your feedback. Please take the
time to provide feedback about your buying experience with Burcham’s Surplus and
we will do the same for you.
satisfaction is our highest priority! If you have had any problems during your
buying experience we would like to know about it and we want the opportunity to
make things right.
feedback can be extremely detrimental to an eBay business so please contact us
before making your final decision to leave negative
or neutral feedback.
We make every effort to respond to concerns within one business day. If you
haven’t heard back from us within two business days you may want to check your
spam mail folder.