Warranty and Returns

Our goal is that you will be so satisfied with your buying experience at Burcham’s Surplus that you would be willing to recommend our eBay store to others.  We offer a warranty on selected items to enhance buyer confidence but we hope you’ll never need to file a warranty claim.  We discuss our warranty policies in very strict terms out of necessity but please understand that customer satisfaction is our highest priority.  It is our belief when it comes to warranties that a happy customer is an informed customer.  You have our promise that items will be represented accurately, you will be treated fairly and ultimately we want you to be happy.   

Warranty

All sales are final.  We do not have any satisfaction guarantees.  Do not bid or purchase any item unless you are confident in your purchasing decision.

All items are sold “as is” unless explicitly stated otherwise in the item description of the listing. 

“As is” means the item is for sale as it is physically depicted and verbally described in the listing with no guarantees about the functionality of the item.  We do our best to disclose obvious defects that will impede the function of an item by using pictures and/or a verbal description.  Some defects may go unnoticed therefore, Burcham’s Surplus cannot be held responsible for unstated defects on items sold “as is.”  Please review items for sale “as is” carefully and contact us with any questions you may have before bidding or purchasing.

Statements within a listing that indicate the functionality of the item such as “This item powers on” are meant to aid in describing the current condition of the item.  They are not meant to be statements of warranty nor are they meant to indicate that the item has been tested and certified as fully functional.  No item carries any warranty unless is explicitly stated in the item description; even if statements are made regarding functionality of the item.  Please review item descriptions carefully before bidding or purchasing.   

We offer a Dead On Arrival (DOA) warranty on many items that we sell. 

“Dead On Arrival” means that upon receiving and testing an item, you discover it does not function as the manufacturer intended it to function.  DOA warranty does not cover any cosmetic defects unless they can be demonstrated to directly impact the function of the item so that it does not function as the manufacturer intended it to function.  DOA warranty does not cover instances where you discover the item will not work for your specific application; DOA warranty is not a satisfaction guarantee.  

We are firm on the period of a Dead On Arrival (DOA) warranty.  Our DOA warranties may vary in length from 7 to 30 days.  Please make sure that you understand the length of the DOA warranty before bidding or purchasing. 

The Dead On Arrival (DOA) warranty period begins on the day that delivery is confirmed by the postal carrier.  We request that the postal carrier provide you (the customer) with a tracking number and special notices to confirm shipment and delivery; these notices will be sent to the email contact address you provide to eBay.  In the case of DOA warranties, please pay careful attention to the delivery confirmation you receive in your email, especially if you represent a business or you believe there is a possibility that your shipment may be received by someone else at your shipping address.  The DOA warranty period will not be extended in any case where the carrier’s delivery confirmation has gone undisputed by the recipient.        

If you feel that you have a Dead On Arrival (DOA) claim you must contact us within the allotted time period of the warranty.  We are never obligated to extend the DOA warranty longer than what is stated in the original listing.  Any extensions we may offer will be solely at the discretion of Burcham’s Surplus.  We will never consider extensions in the case that we are not contacted during the prescribed warranty period.        

Dead On Arrival (DOA) warranties do not apply to International buyers under any circumstances.

Burcham’s Surplus is not liable when items are lost or damaged during shipping.  Shipping insurance is available through UPS and FedEx.  Insurance is optional but strongly recommended.

Returns

If you believe that a warranted item is Dead On Arrival (DOA) please follow these instructions to process a claim.

Returning a Dead On Arrival (DOA) Item

1.   Contact Burcham’s Surplus within the designated warranty period with an explanation of the product defect.

2.   If Burcham’s Surplus and the customer agree the item is DOA, please ship the item back to Burcham’s Surplus.  Please do not ship the item back before contacting us.  The buyer is responsible to provide adequate packing and packaging equal to quality with which the item was received.  The buyer is responsible to ship with a carrier that will provide the buyer and seller with adequate means of tracking a shipment.  Return shipping costs are the responsibility of the buyer. 

3.   Once the item is received by Burcham’s Surplus and the condition is verified we will process a refund.  Funds will be credited back to the PayPal account or credit card that you used to make the original purchase.

Shipping address:

Burcham’s Metals

3407 Pacific Blvd.

Albany, OR 97321

(541) 926-4616

All sales are final.  Burcham’s Surplus is never obligated to allow returns on a non-warranted item, however, exceptions may be granted in rare cases.  Any exceptions we may make to this policy will be solely at the discretion of Burcham’s Surplus.   Please follow these instructions to process a claim.

Returning a Non-Warranted Item

1.   Contact Burcham’s Surplus to discuss the possibility of returning a non-warranted item.

2.   If we agree to accept a returned non-warranted item please ship the item back to Burcham’s Surplus.  Please do not ship the item back before contacting us.  The buyer is responsible to provide adequate packing and packaging equal to quality with which the item was received.  The buyer is responsible to ship with a carrier that will provide the buyer and seller with adequate means of tracking a shipment.  Return shipping costs are the responsibility of the buyer. 

3.   Once the item is received by Burcham’s Surplus and the condition is verified we will process a refund.  Your refund will be for the original purchase price minus original shipping costs, original listing cost, eBay commissions, handling fees and relisting cost.  Funds will be credited back to the PayPal account or credit card that you used to make the original purchase.   

Feedback

We appreciate your business and we also appreciate your feedback.  Please take the time to provide feedback about your buying experience with Burcham’s Surplus and we will do the same for you.

Customer satisfaction is our highest priority!  If you have had any problems during your buying experience we would like to know about it and we want the opportunity to make things right. 

Adverse feedback can be extremely detrimental to an eBay business so please contact us before making your final decision to leave negative or neutral feedback.

We make every effort to respond to concerns within one business day.  If you haven’t heard back from us within two business days you may want to check your spam mail folder.