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  • Shipping Info
When Will My Order Ship?
 
  When Will My Order Ship?
For information on when your order will ship, please see below.
Please use this formula to determine when your order will arrive:

Processing Time + Warehouse Time + Shipping Time = Total Delivery Time

  • Processing Time = One or two days to get your order looked at, your credit card authorized (much longer for checks and money orders), and to make sure the ship-to address is on file with your credit card company. If your card does not authorize, your order will not proceed to the next step. If your ship-to address does not match your bill-to, or is not on file with your credit card company, your order will not proceed to the next step. If your order does not proceed to the next step, we will notify you via your order status and by email with instructions on how to proceed. If no action is taken your order will be cancelled.
    Minimum time: 1-2 business days. We do not process your order on Saturday, Sunday or holidays. Allow an additional 1 to 2 business days for weekend orders.

  • Warehouse Time = After your order is processed, we send it to the warehouse. If the product is still in stock, it will be shipped in a day or two. Stock availability is indicated in each product description on our web site, but high-demand items sometimes sell out faster than our web site indicators can display.
    Minimum time: 1-2 business days

  • Shipment Time = The time it takes for the shipping company to drive or fly your product to you. If you select budget shipping, this time could be a week or two. Some budget shippers do not display tracking information. Ground shipping is the default shipper in your shopping basket so if you do not want ground shipping, you must deselect it and select another shipper before completing your purchase or you will be charged ground shipper rates. Shipping times are listed by type in the table below.

  • Urgent Delivery - NOTE: If you make a purchase and select next day delivery, your order might not arrive the next day. Processing time can take 1-2 business days and warehouse time can take 1-2 business days and after that next day delivery can take 1 day. If you make a purchase and select next day delivery, your order might not arrive for 3 business days. If you want to use next day or second day delivery, place your order before 3pm Pacific, Monday through Friday (holidays and weekends not included) and make sure your bill to and ship to addresses are on file with your credit card company. And then monitor your email and your order status closely in case we notify you of a problem processing your order.

  • If you purchased a wireless phone and service plan, there may be a delay in shipping your phone due to the activation process, which varies by wireless service provider. Contact 877-Wireless with any questions.

  • Buy may ship each product at different times and from different warehouses via different shipping companies. We cannot guarantee which shipping company will ship your product to you. Do not be concerned if you receive only one of your products in a box. The other products might arrive soon after from a different location.

Please read these explanations of shipping times according to stock availability:

Shipping Times According to Stock Availability
Usually ships in 1 to 2 business days
The item is in stock and ready to go.
All other products usually ship 1 to 2 business days after your order is placed, not including processing time and warehouse time (see above). Tracking information, when available, is displayed on our site within 24 hours of shipment.
Usually Ships in 2 to 3 business days
This product usually ships 2 to 3 business days after your order is placed, not including processing time and warehouse time (see above).
Usually Ships in 3 to 5 business days
This product usually ships 3 to 5 business days after your order is placed, not including processing time and warehouse time (see above).
Usually Ships ground in 3 to 7 business days
This product requires Special Handling due to weight and size. Soon after your order leaves our distribution center, you will be contacted by the delivery company to arrange a specific time convenient for you. This service includes delivery within 3 to 7 business days of shipment and basic home delivery, not including processing time and warehouse time (see above). Please note that setup and plug-in is not included and each shipment requires an adult signature upon delivery.
Usually Ships in 1 to 2 Weeks
This product usually ships 1 to 2 weeks after your order is placed, not including processing time and warehouse time (see above).
Usually Ships in 2 to 3 Weeks
This product usually ships 2 to 3 weeks after your order is placed, not including processing time and warehouse time (see above).
Usually Ships in 2 to 4 Weeks
This product usually ships 2 to 4 weeks after your order is placed, not including processing time and warehouse time (see above).
Back Order
This product is not currently in stock at any of our warehouse locations. We have ordered the product from our supplier, but have not received a date yet as to when we will receive this product. We will update you on the status of your order via email.
On Order
This product is not currently in stock. We have ordered the product from our supplier and will ship your item as soon as possible. We will update you on the status of your order via email.
Pre-Order
This product has not yet been released from the publisher, studio or manufacturer, but we are currently taking preorders for it. We will ship you your order as soon as it is available.
Currently Unavailable
This product is currently unavailable from the manufacturer.
We are not accepting orders for it at this time. Please check our web site for future availability.

What are the Shipping FAQ's
  • Items are shipped 1 to 2 business days after your order is placed. Next Day Air and Second Day Air delivery time is in addition to order processing time.
  • If you order items with different stock availability - for example, an in-stock item along with a pre-ordered item - each item will ship as soon as it's ready. The additional items will still be charged the 'additional items' rate even if they ship separately.
  • Please note our warehouses do not ship on weekends and we do not offer Saturday, Sunday or holiday delivery.
  • Standard shipping for Books, Games, DVDs, and Videos is US Postal Service Priority, unless the total weight is 3 lbs or greater in which case they will ship via UPS.
  • If the weight of your DVD(s) is less than 13 oz. and you select Standard Shipping, the DVD item (s) will ship US Postal Service First Class Mail.
  • Tracking information provided when available.
  • Buy ships within the continental United States, Alaska and Hawaii only. We are unable to ship internationally or to Hawaii, Alaska and other US Protectorates (ie. Guam, Puerto Rico, Virgin Islands, etc.).

    Please note that we currently do not ship to Post Office Boxes.


    Do you ship to APO/FPO mailboxes?
    There are certain restrictions on exporting certain kinds of technology outside of the United States. These restrictions complicate or prevent our suppliers from shipping products to APO/FPO mailboxes. We are working on finding ways to solve this fulfillment inconvenience and in the meantime we apologize and hope you understand.