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Return Policy

Returns on merchandise must be made within 30 days of shipment of your order. 
Merchandise must be in the same condition as when it arrived - unworn and unwashed with all
tags and original packaging. 
Items purchased online must be returned by mail. Century 21 Department Store will not accept online returns. Credit will be issued within 30 days of receipt of your return to the original method of payment less shipping and handling, gift packaging and other fees that are non-refundable. We will only refund the original shipping cost on your order if you received the incorrect item or if the item was defective. Century 21 uses Smartlabel to make your return process easy. The front of your packing list includes a pre-paid, pre-addressed return label. Affix the Smartlabel from the packing list onto your return package. No postage is required. Bring your package to any authorized USPS facility. The cost of the Smartlabel is $7.95 and will be deducted from your refund or credit. In the event of an even exchange the cost will be charged to the credit card on file. You can return items to us using any trackable method you wish. Please be sure your package is insured and prepaid. 

Mail package to: 
C21Stores Returns
416-87th Street
Brooklyn, NY 11209

Once we receive your package we'll promptly refund items as you instruct. We're sorry but we cannot accept COD returns.

If you receive a damaged or defective item, please notify us within 30 days of delivery. Any damage claims made after 30 days will not be accepted.

If you have any questions or received an incorrect item, please contact us immediately at:

Online:  Click here
Phone: 877-350-2121