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COCOSILVERHK Cocplay Gallery

Shipping and Payments
Measurements
Policy
custom

 

 

 

For shoes and normal size costumes, usually we need about 10-15 business days to get it ready to ship. But some costumes with embroiders or printings would take longer time.

For custom size costumes, it would take about 1-2 weeks additional to finish.

For commission order, there should be at least 6-8 weeks away from the date you paid to your deadline

We do not make shipment on weekends and public holidays .

public holidays in 2011:

Jan 1st - 3rd;    Feb 2nd -12th;

Apr 5th;             May 1st - 7th;

June 6th;          Sep 12th;

Oct 1st - 7th;    Dec 24th - 26th.

 

 

 

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Custom made policy

 

 

We not only accept pre-made orders ,but also custom-made orders .Here are some points for your reference.

 

Quotation:

The price for a custom made order depends on 3 factors:

1. The scale of costume itself. For example, length, laying of the costume. Or if shoes cover, hat need to sew.

2. The difficulty of sewing work.

3. The technique need. Example of technique: embroidery, screen print or dying.

 

Deadlines and Turnaround Times
A minimum of 6 weeks from time of payment to delivery is required for all cosplay commissions. For more complex costumes or during peak seasons (Spring and Summer) this turnaround time may be longer. Upon receiving your quote, we will provide an exact delivery date. We recommend ordering your costume as early as possible!

Payment and Payment Plans
We only accept payment by Paypal .
Our Paypal e-mail address is
cocosilverhk@yahoo.com.cn 

1.We greatly appreciate and prefer payment in full within 3 days of receiving your confirmation.

2.And we also offer the payment plan option by providing half of the total cost as receiving your confirmation and the remaining balance before the date for delivery.

Providing Accurate Measurements
All the custom made orders are based on the measurements you provide. Taking extremely accurate measurements is crucial to ensuring a correct fit. And please USE ONLY OUR MEASUREMENT GUIDE for reference ! If you have questions, please do not hesitate to contact me! All measurement information is kept private. We cannot be responsible for costumes that do not fit correctly based on inaccurate measurements provided.

Providing Clear Reference Pictures
We rely on you to supply us with clear and detailed reference pictures for your costume. Failure to submit clear pictures may result in some details being lost. DO NOT send pictures of other cosplayers. We can only be sure of specific details of your costume by comparing to actual pictures of the character. We recommend providing a front, back and side picture of your character as well as any pictures of close up details you might have.

Return policy:

 

For any custom made orders, we are unable to accept returns, due to the nature of our work and since each costume is specifically designed and constructed to your measurements. But we understand that the below circumstances are exceptions and may allow for compensation:

1. Your costume arrives damaged due to shipping – Email us immediately with photos of the damage so we can assess the situation within 7 days of receipt of your costume.

2. We missed your confirmed deadline –-in case we missed your confirmed deadline date, You will have the right to ask for return and refund. And I suggest you place the order as early as possible.

3. Your costume does not meet specifications – Email us immediately detailing the issue within 7 days of receipt of your costume. We may ask that the costume be returned for alteration or make a new one for you.

4. If your costume does not fit you erectly due to the inaccurate measurements you gave me, we will not accept returns and refunds .But we can provide you with alteration for a small fee.

5. If the package is returned because of wrong shipping address, we well not take the responsible for the re-shipping charge.

custom wigs and shoes:

 

Deadlines and Turnaround Times

 For custom wigs and shoes ,we need about 3 weeks to get it ready to ship out. We will confirm that we could meet your deadline date ,And I recommend ordering as early as possible as well .

 

Clear Reference Pictures

We rely on you to supply us with clear and detailed reference pictures for your wigs or shoes. We recommend providing a front, back and side picture of your character as well as any pictures of close up details you might have. Failure to submit clear pictures may result in some details being lost.

Measurements for shoes

We recommend you to have a look at the sizes of shoes for reference and choose a right size which fits you well . And also we can make the shoes according to your measurements ,including length, top-line circumference of your shoes ,ankle circumference and circumference of the fullest part of your leg.

 

Return policy:

 

We are unable to accept return for the wigs and shoes since it is specifically designed and constructed to your measurements ,But if it has quality problems or does not meet your requirements will be an exception.

 custom accessories: